Home care agency · Hereford
Eastbank
Illustrative photo, not of Eastbank- Address
- 26 Ledbury Road, Hereford, HR1 2SY
- Run by
- Russell Vance James
- Type of provider
- Independent (owner-run)
- Service
- Residential care home, Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Katherine Jayne Talbot
- Last CQC check
- 30 May 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care · Accommodation for persons who require nursing or personal care
More in Hereford: Home care in Hereford (27) · Best rated home care agencies in Hereford · Dementia care at home in Hereford · Elderly care at home in Hereford · Physical disability care at home in Hereford · Live-in care in Hereford
Open CQC's full report · CQC location ID 1-116698252
Eastbank at a glance
Eastbank in Hereford is registered with the Care Quality Commission as a home care agency, run by Russell Vance James. The service is registered to support adults of all ages and lists dementia, physical disabilities and learning disabilities among its specialisms.
CQC rated it Good overall (May 2019). It is one of 27 CQC-registered home care agencies that have an office within 7 miles of Hereford; 16 of those are rated Good or Outstanding.
Who it can help
As listed with the regulator.
Who runs it
Russell Vance James runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.
All 2 are in Herefordshire, County of, so it is a local operator rather than a national chain.
Key points from CQC's visit
- About the service: Eastbank is located in Hereford, Herefordshire.
- The service provides accommodation and care for up to seven people with learning disabilities, physical disabilities and dementia.
- On the day of our inspection, there were seven people living at the home.
- The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance.
Inspected 2 May 2019; report published 30 May 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Track record
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
There are 5 CQC reports on file for this address; the newest is from 30 May 2019.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 30 of the 32 other agencies in Herefordshire, County of that CQC has rated.
How CQC rated each area
- Safe31 of 33 in Herefordshire, County of
- Effective32 of 33 in Herefordshire, County of
- Caring30 of 33 in Herefordshire, County of
- Responsive30 of 33 in Herefordshire, County of
- Well-led31 of 33 in Herefordshire, County of
Ratings from CQC's most recent report, published 30 May 2019. Under each rating: how many agencies in Herefordshire, County of share it.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is Agincare UK Ltd: The Rose Garden, under 0.5 miles away.
13 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Eign Hill ward, classed by ONS as urban (further from a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Herefordshire and Worcestershire ICB.
How its rating has changed
- Oct 2016
- May 2019
- Today Rating 7 years old
Published CQC ratings in date order.
CQC documents
- CQC inspection report 30 May 2019
- CQC inspection report 20 October 2016
- Inspection report 23 May 2014
- Inspection report 13 September 2013
- Inspection report 12 October 2012
Map and area details
- Ward
- Eign Hill
- Council
- Herefordshire Council · paying for care
- Parliamentary constituency
- Hereford and South Herefordshire
- NHS planning area
- NHS Herefordshire and Worcestershire Integrated Care Board
- ONS area type
- Urban, further from a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in HR1 (5)
View on OpenStreetMap · Plan a journey · Map data: OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Costs to expect
We estimate visits from Eastbank at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
People with savings under £23,250 may get help from Herefordshire, County of Council after a needs and financial assessment.
Family reviews
No family has reviewed Eastbank on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Good. Across Herefordshire, County of, 100% of the 33 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (May 2019) is more recent than 18% of agency ratings in Herefordshire, County of.
- Registered with CQC in 2011: it has been registered longer than 94% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Herefordshire, County of lists 6.
Comparison set: every registered home care agency in Herefordshire, County of, CQC data for Oct 2026.
Closest alternatives
Guides for families
Recently rated home care agencies near Hereford
- Elgar Care LtdAug 2026 · under 0.5 miles
- Altogether CareJul 2026 · 0.5 miles
- Faith Home Care LimitedJul 2026 · 1.5 miles
Eastbank questions answered
- Where is Eastbank?
- 26 Ledbury Road, Hereford, HR1 2SY. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Eastbank registered with CQC?
- Registered, yes: location 1-116698252 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in May 2019.
- Does Eastbank support people with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When was Eastbank last inspected?
- Its current CQC rating dates from 30 May 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- What kind of care can Eastbank offer?
- Eastbank is registered for residential homes, homecare agencies. Ask which of these it provides at the moment.
- Who runs Eastbank?
- Eastbank is run by Russell Vance James, the registered provider on the CQC register.
- How much does Eastbank charge?
- Eastbank has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How is Eastbank rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
Compare other agencies nearby
In Herefordshire, County of
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.