Home care agency · Windsor
Elegant Care Services
Illustrative photo, not of Elegant Care Services- Address
- 3 St Andrews Crescent, Windsor, SL4 4EW
- Run by
- Elegant Care Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2014 (12 years)
- Registered manager
- *
- Company check
- Active, trading since 2013 (13 years), accounts up to date (Companies House 08646299)
- Last CQC check
- 15 Feb 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Windsor: Home care in Windsor (162) · Best rated home care agencies in Windsor · Dementia care at home in Windsor · Elderly care at home in Windsor · Physical disability care at home in Windsor · Live-in care in Windsor
Read the full CQC inspection report · CQC location ID 1-1570343443
About this agency
Elegant Care Services in Windsor is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Elegant Care Services Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Requires improvement overall (February 2024), with Responsive rated Outstanding, but Safe, Effective and Well-led were rated Requires improvement. It is one of 162 CQC-registered home care agencies that have an office within 7 miles of Windsor; 63 of those are rated Good or Outstanding.
Who runs it
Elegant Care Services is run by Elegant Care Services Limited (company 08646299), incorporated in 2013.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
CQC ratings, area by area
- Safe6 of 19 in Windsor and Maidenhead
- Effective3 of 19 in Windsor and Maidenhead
- Caring18 of 19 in Windsor and Maidenhead
- Responsive2 of 19 in Windsor and Maidenhead
- Well-led5 of 19 in Windsor and Maidenhead
Source: CQC, published 15 February 2024. Under each rating: how many agencies in Windsor and Maidenhead share it; for example, 2 of 19 agencies in Windsor and Maidenhead rated Outstanding for Responsive.
What CQC's inspectors reported
- Right Support: People were not always supported to have maximum choice and control of their lives and staff did not always support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not always support good practice and needed improving.
- The service did not always work with people to plan for when they experienced periods of distress so that their freedoms were restricted only if there was no alternative.
- Staff did not demonstrate they had the knowledge and understanding they did everything they could to avoid restraining people.
- The service did not always manage incidents affecting people's safety well because provider did not investigate incidents to ensure lessons were learned.
Inspected 15 November 2023; report published 15 February 2024. Quoted from the CQC report summary, Open Government Licence. Read the full report.
Earlier inspections
- Aug 2016
- Mar 2019
- Feb 2024
- Today Rating 2 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is lower than the one before.
CQC documents
- CQC inspection report 15 February 2024
- CQC inspection report 19 March 2019
- CQC inspection report 23 August 2016
Map and area details
- Ward
- Clewer & Dedworth East
- Parliamentary constituency
- Windsor
- NHS area (integrated care board)
- NHS Thames Valley Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in SL4 (12)
See the wider area · Directions · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Strengths and weak spots in the ratings
Area by area, Responsive is rated Outstanding; Safe, Effective and Well-led are rated below Good; 1 other area is Good.
Across Windsor and Maidenhead, 2 of 19 rated agencies are Outstanding for Responsive (11%), while 6 of 19 rated agencies are Requires improvement for Safe (32%), while 3 of 19 rated agencies are Requires improvement for Effective (16%), while 5 of 19 rated agencies are Requires improvement for Well-led (26%).
The Safe, Effective and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Around Windsor
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is King Homecare, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (2 of the nearest 25).
3 of the 13 nearest rated agencies have a more recent rating than this one.
It sits in Clewer & Dedworth East ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Thames Valley ICB.
Likely fees
We estimate visits from Elegant Care Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Windsor and Maidenhead Council for a free care needs assessment.
Elegant Care Services over the years
Elegant Care Services has been registered with CQC since August 2014, about 12 years.
CQC has published 3 overall ratings for it (2016–2024), starting at Good; it has gone up 1 and down 1 time, and is now Requires improvement.
Reports on record: 3, with the most recent dated 15 February 2024.
Who it can help
Specialisms as registered with CQC.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Elegant Care Services stands locally
- Rated Requires improvement. Across Windsor and Maidenhead, 72% of the 18 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (February 2024) is more recent than 72% of agency ratings in Windsor and Maidenhead.
- Registered with CQC in 2014: it has been registered longer than 83% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Windsor and Maidenhead lists 5.
- Areas CQC rated below Good: Safe (33% of home care agencies in Windsor and Maidenhead are also rated below Good here); Effective (17% of home care agencies in Windsor and Maidenhead are also rated below Good here); Well-led (28% of home care agencies in Windsor and Maidenhead are also rated below Good here). Ask the provider what has changed since.
All figures compare it with other home care agencies in Windsor and Maidenhead; CQC register, Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Windsor, rated recently
- Baxters HomecareJun 2026 · 3.8 miles
- Rolling Hearts Care LtdApr 2026 · 2.8 miles
- Ontra HealthcareMay 2026 · 2.9 miles
Frequently asked about Elegant Care Services
- Where is Elegant Care Services?
- Its office is at 3 St Andrews Crescent, Windsor, SL4 4EW. Carers travel to people's homes, so check it covers your street.
- Is Elegant Care Services registered with CQC?
- It is. The CQC register records Elegant Care Services as a home care agency, location ID 1-1570343443 and was rated Requires improvement overall in February 2024.
- Is Elegant Care Services registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When was Elegant Care Services last inspected?
- The rating now shown was published on 15 February 2024, 2 years ago. Ask what has changed since then, for example in management or staffing.
- What services is Elegant Care Services registered for?
- Registration for Elegant Care Services covers: homecare agencies, supported living. Check which of these it offers today.
- Who is the registered provider for Elegant Care Services?
- CQC lists Elegant Care Services Limited as the provider responsible for Elegant Care Services.
- What are Elegant Care Services's fees?
- Elegant Care Services has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- How did Elegant Care Services score on each CQC key question?
- CQC rates five key questions. For Elegant Care Services: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Outstanding; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
Home care in nearby towns
In Windsor and Maidenhead
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.