Home care agency · Ryde
Emerald Agency
Illustrative photo, not of Emerald Agency- Address
- 15 West Hill Road, Ryde, PO33 1LG
- Run by
- Westhill IOW Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- February 2011 (15 years)
- Registered manager
- Louise Jane Jobson
- Company check
- Active, trading since 2005 (20 years), accounts up to date (Companies House 05643364)
- Last CQC check
- 9 Jul 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Personal care
More in Ryde: Home care in Ryde (72) · Best rated home care agencies in Ryde · Learning disability care at home in Ryde · Sensory impairment care at home in Ryde · Live-in care in Ryde · 24-hour care in Ryde
Full report at cqc.org.uk · CQC location ID 1-143063668
Introducing Emerald Agency
Emerald Agency is a CQC-registered home care agency that also provides supported living in Ryde, run by Westhill IOW Limited. Its registered specialisms include learning disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (July 2026). It is one of 72 CQC-registered home care agencies that have an office within 7 miles of Ryde; 41 of those are rated Good or Outstanding.
Needs it is registered to meet
Specialisms as registered with CQC.
Safe, effective, caring, responsive, well-led
- Safe69% score29 of 33 in Isle of Wight
- Effective75% score32 of 33 in Isle of Wight
- Caring75% score28 of 33 in Isle of Wight
- Responsive75% score27 of 33 in Isle of Wight
- Well-led71% score22 of 33 in Isle of Wight
From CQC's latest report, published 9 July 2026. Under each rating: how many agencies in Isle of Wight share it.
The ratings in context
Emerald Agency has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 21 of the 32 other agencies in Isle of Wight that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 69%, averaging 73% overall.
From the latest CQC inspection
- This assessment took place between 5 and 16 June 2026 and included on-site activity and information gathered from people and their relatives, staff and professionals.
- The service provided supported living care and support for adults with learning disabilities and autistic people.
- At the time of this assessment there were 8 people receiving support with personal care.
- One person told us, “Yes I’m safe, the staff are nice I know them all”, whilst others spoke positively about the staff who supported them.
Inspected 31 January 2019; report published 28 February 2019; supporting 8 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Emerald Agency over the years
Emerald Agency has been registered with CQC since February 2011, about 15 years.
CQC has published 3 overall ratings for it (2016–2026), starting at Good and staying Good every time.
There are 4 CQC reports on file for this address; the newest is from 28 February 2019.
Scores behind the rating
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Emerald Agency scores 73%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation2 · Some shortfalls
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 3 June 2026, published 9 July 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Ratings over time
- May 2016
- Feb 2019
- Jul 2026
- Today Rated in the last 12 months
CQC rating timeline for this address.
CQC reports
- CQC inspection report 28 February 2019
- CQC inspection report 21 May 2016
- Inspection report 23 January 2014
- Inspection report 26 February 2013
Location and local area
- Ward
- Ryde Appley & Elmfield
- Council
- Isle of Wight Council · paying for care
- Parliamentary constituency
- Isle of Wight East
- Local NHS (ICB)
- NHS Hampshire and Isle of Wight Integrated Care Board
- Urban or rural
- Urban: further from a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in PO33 (5)
See the wider area · Route planner · Map © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
The company behind Emerald Agency
Emerald Agency is run by Westhill Iow Limited (company 05643364), incorporated in 2005, 5 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is other social work without accommodation.
Around Ryde
There are 4 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is Empathy Care (IOW), under 0.5 miles away.
1 of the 17 nearest rated agencies has a more recent rating than this one.
It sits in Ryde Appley & Elmfield ward, classed by ONS as urban (further from a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Hampshire and Isle of Wight ICB.
Likely fees
We estimate visits from Emerald Agency at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
People with savings under £23,250 may get help from Isle of Wight Council after a needs and financial assessment.
Family reviews
No family has reviewed Emerald Agency on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Emerald Agency stands locally
- Rated Good. Across Isle of Wight, 91% of the 33 rated home care agencies are Good or Outstanding and 6 are Outstanding.
- Its rating (July 2026) is more recent than 91% of agency ratings in Isle of Wight.
- Registered with CQC in 2011: it has been registered longer than 88% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Isle of Wight lists 6.
Based on the CQC register for Isle of Wight as at Oct 2026.
Also nearby
Guides for families
Other home care agencies near Ryde with recent ratings
- Milford Del Support AgencyJul 2025 · 5.4 miles
- Maximus Support Services LtdMay 2026 · 6.5 miles
- Empathy Care (IOW)Oct 2026 · 0.6 miles
Questions about Emerald Agency
- What is Emerald Agency's address?
- The agency works from 15 West Hill Road, Ryde, PO33 1LG; ask which postcodes its carers cover.
- Is Emerald Agency registered with CQC?
- Yes. Emerald Agency is registered with the Care Quality Commission as a home care agency (location ID 1-143063668) and was rated Good overall in July 2026.
- Is Emerald Agency registered for dementia care?
- Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
- When did CQC last rate Emerald Agency?
- CQC published the current rating on 9 July 2026. Older ratings are common, so ask about changes since.
- What kind of care can Emerald Agency offer?
- Registration for Emerald Agency covers: homecare agencies, supported living. Check which of these it offers today.
- Which provider runs Emerald Agency?
- The registered provider is Westhill IOW Limited, according to CQC.
- How much does Emerald Agency charge?
- Emerald Agency has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is Emerald Agency rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
Look further afield
In Isle of Wight
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.