Home care agency · Luton

First Class Care Services Ltd

Rated Good by CQC Rating published 16 March 2019 Rating 7 years old
Rated 7 years ago. CQC's last published rating for this service is from March 2019. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer and an older person chatting at the table at home Illustrative photo, not of First Class Care Services Ltd
Address
Suite 407 Jansel House, Hitchin Road, Luton, LU2 7XH
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
December 2017 (8 years)
Registered manager
Florence Chimonyo
Company check
Active, trading since 2017 (9 years), accounts up to date (Companies House 10759832)
Last CQC check
16 Mar 2019
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate

Licensed by CQC for: Personal care

More in Luton: Home care in Luton (102) · Best rated home care agencies in Luton · Dementia care at home in Luton · Elderly care at home in Luton · Physical disability care at home in Luton · Live-in care in Luton

CQC page for this service · CQC location ID 1-4646822598

Introducing First Class Care Services Ltd

First Class Care Services Ltd is a CQC-registered home care agency in Luton, run by First Class Care Services Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, sight or hearing loss and eating disorders.

At its most recent rating, CQC judged it Good overall (March 2019). Well-led was rated Requires improvement. It is one of 102 CQC-registered home care agencies that have an office within 7 miles of Luton; 37 of those are rated Good or Outstanding.

How long it has been running

Registered in December 2017, it has 8 years on the CQC register.

So far CQC has published one overall rating: Good, in March 2019.

At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.

What the ratings tell you

Area by area, Well-led is rated below Good; 4 other areas are Good.

Across Luton, 21 of 39 rated agencies are Requires improvement for Well-led (54%).

The Well-led findings are the part of the report to read closely; ask the manager what has been put right.

The local picture

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 7 of them rated Good or Outstanding, and the closest is Home Instead Senior Care - Luton & Central Bedfordshire, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: children (3 of the nearest 25).

Every one of the 12 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.

It sits in Stopsley ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.

What inspectors found

  • People's experience of using this service: We were unable to speak with the people who received support from First Class Care as they did not communicate in ways which we could understand.
  • They spoke positively about the care their relative received.
  • They told us this was because the management team listened to them, and created a personalised plan to meet their relative's needs.
  • They found that staff treated their relative with respect and listened to what they wanted.

Inspected 27 February 2019; report published 16 March 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.

What it may cost

We estimate visits from First Class Care Services Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

For live-in care, expect around £1,450–£1,770 a week in this region.

With savings below £23,250, Luton Council may contribute once it has carried out a free needs assessment.

How its rating has changed

  1. Mar 2019 Good
  2. Today Rating 7 years old

The location's rating record from CQC, from first to latest.

Reports on the CQC website

Area and map

Ward
Stopsley
Parliamentary constituency
Luton North
NHS integrated care board
NHS Central East Integrated Care Board
Area classification
Urban (nearer to a major town or city)
Neighbourhood deprivation
Among the 40% most deprived areas in England
Postcode district
Home care in LU2 (21)

See the wider area · Plan a journey · © OpenStreetMap contributors

Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.

CQC ratings, area by area

  • SafeGood22 of 39 in Luton
  • EffectiveGood31 of 39 in Luton
  • CaringGood36 of 39 in Luton
  • ResponsiveGood35 of 39 in Luton
  • Well-ledRequires improvement21 of 39 in Luton

CQC key question ratings, published 16 March 2019. Under each rating: how many agencies in Luton share it.

Ownership and company checks

First Class Care Services Ltd is run by First Class Care Services Limited (company 10759832), incorporated in 2017.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is social work without accommodation for older and disabled people (which includes home care).

First Class Care Services Limited runs 2 CQC-registered services across 2 council areas.

Needs it is registered to meet

Specialisms as registered with CQC.

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First Class Care Services Ltd against its area

  • Rated Good. Across Luton, 58% of the 38 rated home care agencies are Good or Outstanding and 0 are Outstanding.
  • Its rating (March 2019) is more recent than 3% of agency ratings in Luton.
  • Registered with CQC in 2017: it has been registered longer than 67% of home care agencies in the area.
  • It lists 8 specialisms with CQC; the typical agency in Luton lists 5.
  • Areas CQC rated below Good: Well-led (55% of home care agencies in Luton are also rated below Good here). Ask the provider what has changed since.

Compared with every CQC-registered home care agency in Luton. Source: CQC register, Oct 2026.

Other agencies close by

Guides for families

Recently rated home care agencies near Luton

First Class Care Services Ltd: common questions

How much does First Class Care Services Ltd charge?
No fee list from First Class Care Services Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
How did First Class Care Services Ltd score on each CQC key question?
CQC rates five key questions. For First Class Care Services Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
What kind of care can First Class Care Services Ltd offer?
Its CQC registration covers homecare agencies. Ask First Class Care Services Ltd how it would adapt if needs increase.
Who runs First Class Care Services Ltd?
CQC lists First Class Care Services Limited as the provider responsible for First Class Care Services Ltd.
Does First Class Care Services Ltd support people with dementia?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
How recent is First Class Care Services Ltd's CQC rating?
The rating now shown was published on 16 March 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
What is First Class Care Services Ltd's address?
Suite 407 Jansel House, Hitchin Road, Luton, LU2 7XH. That is the office; visits happen in your own home, so confirm your area is covered.
Is First Class Care Services Ltd registered with CQC?
First Class Care Services Ltd is on the CQC register as a home care agency (ID 1-4646822598) and was rated Good overall in March 2019.

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In Luton

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First Class Care Services Ltd: rated Good by CQC, on The Care Panel

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