Home care agency · Birmingham
Future Care & Support Service
Illustrative photo, not of Future Care & Support Service- Address
- Cobalt Square 13th Floor, 83 Hagley Road, Birmingham, B16 8QG
- Run by
- Future Health And Social Care Association C.I.C.
- Type of provider
- Independent
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2010 (15 years)
- Registered manager
- Arvinder Kaur Basra
- Company check
- Active, trading since 1996 (30 years), accounts up to date (Companies House 03210205)
- Last CQC check
- 8 May 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
CQC regulated activities: Personal care
More in Birmingham: Home care in Birmingham (292) · Best rated home care agencies in Birmingham · Dementia care at home in Birmingham · Elderly care at home in Birmingham · Physical disability care at home in Birmingham · Live-in care in Birmingham
Full report at cqc.org.uk · CQC location ID 1-120625798
About this agency
Registered with CQC as a home care agency that also provides supported living, Future Care & Support Service is based in Birmingham, run by Future Health And Social Care Association C.I.C.. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Requires improvement overall (May 2019). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement. It is one of 292 CQC-registered home care agencies that have an office within 7 miles of Birmingham; 124 of those are rated Good or Outstanding.
How CQC rated each area
- Safe40 of 185 in Birmingham
- Effective17 of 185 in Birmingham
- Caring8 of 185 in Birmingham
- Responsive12 of 185 in Birmingham
- Well-led61 of 185 in Birmingham
Source: CQC, published 8 May 2019. Under each rating: how many agencies in Birmingham share it.
The company behind Future Care & Support Service
Future Care & Support Service is run by Future Health And Social Care Association C.i.c. (company 03210205), incorporated in 1996, 14 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Ratings over time
- Feb 2016
- Aug 2018
- May 2019
- Today Rating 7 years old
Overall ratings CQC has published for this location, oldest first.
Reports on the CQC website
- CQC inspection report 8 May 2019
- CQC inspection report 23 August 2018
- CQC inspection report 10 February 2016
- Inspection report 8 August 2013
- Inspection report 6 November 2012
- Inspection report 26 January 2012
Location and local area
- Ward
- Ladywood
- Council
- Birmingham City Council · paying for care
- Parliamentary constituency
- Birmingham Ladywood
- Integrated care board
- NHS Birmingham and Solihull Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in B16 (20)
View on OpenStreetMap · Get directions · Map data: OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
The ratings in context
For Future Care & Support Service, Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across Birmingham, 40 of 185 rated agencies are Requires improvement for Safe (22%), while 17 of 185 rated agencies are Requires improvement for Effective (9%), while 8 of 185 rated agencies are Requires improvement for Caring (4%), while 12 of 185 rated agencies are Requires improvement for Responsive (6%), while 61 of 185 rated agencies are Requires improvement for Well-led (33%).
The Safe, Effective, Caring, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Future Care & Support Service over the years
Future Care & Support Service has been registered with CQC since December 2010, about 15 years.
CQC has published 3 overall ratings for it (2016–2019), starting at Good and falling to Requires improvement.
The rating is 7 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
There are 6 CQC reports on file for this address; the newest is from 8 May 2019.
Likely fees
We estimate visits from Future Care & Support Service at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
If savings are under the upper limit (£23,250 in England), Birmingham Council may pay part of the cost after a free care needs assessment.
Specialisms
From the CQC register; ask how each need is met in practice.
Around Birmingham
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Just Call 4 Care Services, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
9 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Ladywood ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Birmingham and Solihull ICB.
From the latest CQC inspection
- People's experience of using this service: We were not able to speak with either people using this service however our findings suggested the quality and safety of the service remains inconsistent.
- A staff member told us they felt supported and showed care and concern for the person they supported.
- A healthcare professional spoke positively about the service and its benefits for a person.
- Another person continued to experience late calls and this issue had not been adequately addressed as found at our last inspection in June 2018.
Inspected 6 March 2019; report published 8 May 2019. From the regulator's own summary (Open Government Licence). Read the full report.
Family reviews
Nobody has reviewed Future Care & Support Service here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Future Care & Support Service compares
- Rated Requires improvement. Across Birmingham, 77% of the 175 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (May 2019) is more recent than 18% of agency ratings in Birmingham.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Birmingham lists 6.
- Areas CQC rated below Good: Safe (24% of home care agencies in Birmingham are also rated below Good here); Effective (10% of home care agencies in Birmingham are also rated below Good here); Caring (5% of home care agencies in Birmingham are also rated below Good here); Responsive (7% of home care agencies in Birmingham are also rated below Good here); Well-led (37% of home care agencies in Birmingham are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Birmingham as at Oct 2026.
Other agencies close by
Guides for families
Recently rated home care agencies near Birmingham
- Your SupportApr 2026 · 2.4 miles
- Rhesus Care LtdDec 2024 · 2.0 miles
- Cornerstone Professional Care LtdDec 2025 · 2.2 miles
What families ask about Future Care & Support Service
- How recent is Future Care & Support Service's CQC rating?
- The rating now shown was published on 8 May 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
- Does Future Care & Support Service support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Is Future Care & Support Service a registered provider?
- It is. The CQC register records Future Care & Support Service as a home care agency, location ID 1-120625798 and was rated Requires improvement overall in May 2019.
- What is Future Care & Support Service's address?
- The agency works from Cobalt Square 13th Floor, 83 Hagley Road, Birmingham, B16 8QG; ask which postcodes its carers cover.
- How is Future Care & Support Service rated for safety and leadership?
- By key question, CQC gave: Safe: Requires improvement; Effective: Requires improvement; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
- How much does care from Future Care & Support Service cost?
- Future Care & Support Service has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Who is the registered provider for Future Care & Support Service?
- On CQC's register the provider is Future Health And Social Care Association C.I.C..
- What type of care does Future Care & Support Service provide?
- CQC lists Future Care & Support Service under: homecare agencies, supported living. Check which of these it is actively providing now.
Compare other agencies nearby
In Birmingham
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.