Home care agency · Milton Keynes
Genuine Carers - Buckinghamshire
Illustrative photo, not of Genuine Carers - Buckinghamshire- Address
- 102a Midsummer Boulevard, Central Milton Keynes, Milton Keynes, MK9 2UB
- Run by
- Genuine Carers Limited (4 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2020 (6 years)
- Registered manager
- Joanne Elizabeth Phelps
- Company check
- Active, trading since 2008 (18 years), accounts up to date (Companies House 06484100)
- Last CQC check
- 9 Mar 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Licensed by CQC for: Personal care
More in Milton Keynes: Home care in Milton Keynes (180) · Best rated home care agencies in Milton Keynes · Dementia care at home in Milton Keynes · Elderly care at home in Milton Keynes · Physical disability care at home in Milton Keynes · Live-in care in Milton Keynes
Open CQC's full report · CQC location ID 1-8928542258
About Genuine Carers - Buckinghamshire
Registered with CQC as a home care agency, Genuine Carers - Buckinghamshire is based in Milton Keynes, run by Genuine Carers Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
Its latest CQC rating is Good overall (March 2023). It is one of 180 CQC-registered home care agencies that have an office within 7 miles of Milton Keynes; 76 of those are rated Good or Outstanding.
Genuine Carers - Buckinghamshire over the years
Genuine Carers - Buckinghamshire has been registered with CQC since July 2020, about 6 years.
So far CQC has published one overall rating: Good, in March 2023.
3 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
What CQC's inspectors reported
- There were systems and processes in place to safeguard people from potential harm.
- Staff completed training about safeguarding and knew how to report abuse.
- Risks to people were assessed and measures were put in place to reduce them.
- There were safe infection control procedures in place including enough supplies of personal protective equipment (PPE) for staff.
Inspected 27 February 2023; report published 9 March 2023. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Registered specialisms
Registration details from CQC.
Ownership and company checks
Genuine Carers - Buckinghamshire is run by Genuine Carers Limited (company 06484100), incorporated in 2008, 12 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Genuine Carers Limited runs 4 CQC-registered services across 4 council areas; 4 of the 4 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
Around Milton Keynes
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 7 of them rated Good or Outstanding, and the closest is Around the Clock Healthcare - Head Office, under 0.5 miles away.
4 of the 9 nearest rated agencies have a more recent rating than this one.
It sits in Central Milton Keynes ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Likely fees
We estimate visits from Genuine Carers - Buckinghamshire at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Milton Keynes Council can help with costs for people with savings under £23,250, starting with a free assessment.
Ratings for safety, care and leadership
- Safe69 of 85 in Milton Keynes
- Effective77 of 85 in Milton Keynes
- Caring76 of 85 in Milton Keynes
- Responsive74 of 85 in Milton Keynes
- Well-led68 of 85 in Milton Keynes
From CQC's latest report, published 9 March 2023. Under each rating: how many agencies in Milton Keynes share it.
What the ratings tell you
Genuine Carers - Buckinghamshire has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 67 of the 84 other agencies in Milton Keynes that CQC has rated.
Earlier inspections
- Mar 2023
- Today Rating 3 years old
Every overall rating on record for this location, earliest first.
CQC documents
- CQC inspection report 9 March 2023
Map and area details
- Ward
- Central Milton Keynes
- Parliamentary constituency
- Milton Keynes Central
- Integrated care board
- NHS Central East Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in MK9 (30)
View on OpenStreetMap · How to get there · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Family reviews
There are no reviews of Genuine Carers - Buckinghamshire yet. If you know the service, your experience could help someone else.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across Milton Keynes, 93% of the 81 rated home care agencies are Good or Outstanding and 4 are Outstanding.
- Its rating (March 2023) is more recent than 69% of agency ratings in Milton Keynes.
- Registered with CQC in 2020: it has been registered longer than 64% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Milton Keynes lists 6.
All figures compare it with other home care agencies in Milton Keynes; CQC register, Oct 2026.
Other agencies close by
Guides for families
Recently rated home care agencies near Milton Keynes
- Blessing's CareOct 2026 · 2.9 miles
Genuine Carers - Buckinghamshire: common questions
- What services is Genuine Carers - Buckinghamshire registered for?
- Genuine Carers - Buckinghamshire is registered for homecare agencies. Ask which of these it provides at the moment.
- Who runs Genuine Carers - Buckinghamshire?
- Genuine Carers - Buckinghamshire is run by Genuine Carers Limited, the registered provider on the CQC register.
- What are Genuine Carers - Buckinghamshire's fees?
- No fee list from Genuine Carers - Buckinghamshire has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Genuine Carers - Buckinghamshire rated well for safety?
- CQC rates five key questions. For Genuine Carers - Buckinghamshire: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Where is Genuine Carers - Buckinghamshire?
- The agency's base is 102a Midsummer Boulevard, Central Milton Keynes, Milton Keynes, MK9 2UB. Confirm that its carers travel to your area.
- Is Genuine Carers - Buckinghamshire registered with CQC?
- Yes. Genuine Carers - Buckinghamshire is registered with the Care Quality Commission as a home care agency (location ID 1-8928542258) and was rated Good overall in March 2023.
- Is Genuine Carers - Buckinghamshire registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate Genuine Carers - Buckinghamshire?
- The latest rating is dated 9 March 2023, 3 years ago; ask whether there have been changes since.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.