Home care agency · Romford
Heaton Lodge
Illustrative photo, not of Heaton Lodge- Address
- 17 Heaton Avenue, Romford, RM3 7HB
- Run by
- Independant Community Support Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2016 (10 years)
- Registered manager
- Weston Simbarashe Kamudyariwa Marie Samantha Haynes
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 09031495)
- Last CQC check
- 19 Jul 2019
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Personal care
More in Havering: Home care in Havering (120) · Best rated home care agencies in Havering · Dementia care at home in Havering · Elderly care at home in Havering · Physical disability care at home in Havering · Live-in care in Havering
See this service on the CQC website · CQC location ID 1-2582571675
Introducing Heaton Lodge
Heaton Lodge in Romford is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Independant Community Support Limited. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (July 2019). It is one of 120 CQC-registered home care agencies that are based in the borough of Havering; 68 of those are rated Good or Outstanding.
Past CQC ratings
- Jul 2019
- Today Rating 7 years old
CQC rating timeline for this address.
Reports on the CQC website
- CQC inspection report 19 July 2019
Finding it
- Ward
- Heaton
- Parliamentary constituency
- Hornchurch and Upminster
- NHS integrated care board
- NHS North East London Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in RM3 (25)
Bigger map · How to get there · Map data: OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). The office location; ask which streets and villages carers cover.
Who they support
From the CQC register; ask how each need is met in practice.
The company behind Heaton Lodge
Heaton Lodge is run by Independant Community Support Limited (company 09031495), incorporated in 2014, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Independant Community Support Limited runs 2 CQC-registered services across 2 council areas.
The inspection, summarised
- People were protected from the risk of abuse because staff had appropriate training and guidance had been followed.
- People's risks had been identified and managed appropriately.
- Staff had been recruited safely and there were sufficient numbers of skilled and experienced staff to meet people's needs.
- Staff working in the service had received training and support to make sure they were competent.
Inspected 10 July 2019; report published 19 July 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Budgeting for this agency
We estimate visits from Heaton Lodge at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
A live-in carer typically costs £1,620–£1,980 a week locally.
People with savings under £23,250 may get help from Havering Council after a needs and financial assessment.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 18 of them rated Good or Outstanding, and the closest is Blessday House, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
17 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Heaton ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS North East London ICB.
Safe, effective, caring, responsive, well-led
- Safe63 of 74 in Havering
- Effective66 of 74 in Havering
- Caring72 of 74 in Havering
- Responsive66 of 74 in Havering
- Well-led65 of 74 in Havering
As rated by CQC, published 19 July 2019. Under each rating: how many agencies in Havering share it.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 64 of the 73 other agencies in Havering that CQC has rated.
History with CQC
CQC registration dates from July 2016, so the service has been operating for around 10 years under its current registration.
One overall rating to date: Good, published July 2019.
The rating is 7 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
Family reviews
Nobody has reviewed Heaton Lodge here yet. Have you used it? A short, honest review helps the next family decide.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Compared with other agencies locally
- Rated Good. Across Havering, 93% of the 73 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (July 2019) is more recent than 5% of agency ratings in Havering.
- Registered with CQC in 2016: it has been registered longer than 88% of home care agencies in the area.
- It lists 9 specialisms with CQC; the typical agency in Havering lists 6.
Comparison set: every registered home care agency in Havering, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Recently rated home care agencies near Havering
- Prestige Care & Support LtdJan 2026 · 0.6 miles
- Inna CareSep 2025 · 0.7 miles
- HomeFeb 2026 · 0.7 miles
Heaton Lodge: common questions
- Is Heaton Lodge registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate Heaton Lodge?
- The rating now shown was published on 19 July 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
- Where is Heaton Lodge based?
- 17 Heaton Avenue, Romford, RM3 7HB. That is the office; visits happen in your own home, so confirm your area is covered.
- Is Heaton Lodge registered with CQC?
- Heaton Lodge is on the CQC register as a home care agency (ID 1-2582571675) and was rated Good overall in July 2019.
- How much does Heaton Lodge charge?
- Heaton Lodge hasn't shared a price list with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
- How did Heaton Lodge score on each CQC key question?
- CQC rates five key questions. For Heaton Lodge: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What type of care does Heaton Lodge provide?
- Its CQC registration covers homecare agencies, supported living. Ask Heaton Lodge how it would adapt if needs increase.
- Who runs Heaton Lodge?
- On CQC's register the provider is Independant Community Support Limited.
Agencies in neighbouring towns
In Havering
Show families your CQC rating on your own site
Paste this snippet into any page of your site; it keeps itself in step with your CQC rating.
Is this your service? You can Claim it free, then correct details, add photos and respond to families. What members can do.
Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.