Home care agency · Nottingham

Heaven Scent Care Services Ltd

Rated Good by CQC Rating published 8 March 2019 Rating 7 years old
Rated 7 years ago. CQC's last published rating for this service is from March 2019. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A carer and an older person chatting at the table at home Illustrative photo, not of Heaven Scent Care Services Ltd
Address
NBV Enterprise Centre, 6 David Lane, Nottingham, NG6 0JU
Run by
Heaven Scent Care Services Ltd
Type of provider
Independent (private company)
Service
Home care agency
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
March 2014 (12 years)
Registered manager
Ruth Alexander-Wright
Company check
Active, trading since 2010 (16 years), accounts up to date (Companies House 07357849)
Last CQC check
8 Mar 2019
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate

Registered to provide: Personal care

More in Nottingham: Home care in Nottingham (246) · Best rated home care agencies in Nottingham · Dementia care at home in Nottingham · Elderly care at home in Nottingham · Physical disability care at home in Nottingham · Live-in care in Nottingham

CQC page for this service · CQC location ID 1-1269958903

The service in brief

Registered with CQC as a home care agency, Heaven Scent Care Services Ltd is based in Nottingham. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities and learning disabilities.

Its latest CQC rating is Good overall (March 2019). It is one of 246 CQC-registered home care agencies that have an office within 7 miles of Nottingham; 113 of those are rated Good or Outstanding.

Who the service is registered for

Registration details from CQC.

Past CQC ratings

  1. Jan 2016 Good
  2. Mar 2019 Good
  3. Today Rating 7 years old

Overall ratings CQC has published for this location, oldest first.

CQC documents

The neighbourhood

Ward
Basford
Parliamentary constituency
Nottingham North and Kimberley
Local NHS (ICB)
NHS Nottingham and Nottinghamshire Integrated Care Board
Setting
Urban; nearer to a major town or city
Neighbourhood deprivation
Among the 20% most deprived areas in England
Postcode district
Home care in NG6 (26)

View on OpenStreetMap · Get directions · OpenStreetMap (ODbL)

Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.

Reading Heaven Scent Care Services Ltd's CQC ratings

Heaven Scent Care Services Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.

For leadership (Well-led), it shares its Good rating with 52 of the 64 other agencies in Nottingham that CQC has rated.

Heaven Scent Care Services Ltd over the years

CQC registration dates from March 2014, so the service has been operating for around 12 years under its current registration.

CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.

The rating is 7 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.

The CQC website holds 2 reports for it, the latest from 8 March 2019.

CQC ratings, area by area

  • SafeGood53 of 65 in Nottingham
  • EffectiveGood59 of 65 in Nottingham
  • CaringGood62 of 65 in Nottingham
  • ResponsiveGood60 of 65 in Nottingham
  • Well-ledGood53 of 65 in Nottingham

Ratings from CQC's most recent report, published 8 March 2019. Under each rating: how many agencies in Nottingham share it.

Inspection findings in brief

  • It provides personal care to people living in their own houses and flats in the community.
  • Where they do we also take into account any wider social care provided.
  • People's experience of using this service: People were protected from harm by staff who had been trained, and were confident in recognising and reporting concerns.
  • Potential risks to people health and wellbeing were assessed and minimised.

Inspected 5 February 2019; report published 8 March 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.

Around Nottingham

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Nottz Care, under 0.5 miles away.

13 of the 14 nearest rated agencies have a more recent rating than this one.

It sits in Basford ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Nottingham and Nottinghamshire ICB.

Likely fees

We estimate visits from Heaven Scent Care Services Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

A live-in carer typically costs £1,450–£1,770 a week locally.

If savings are under the upper limit (£23,250 in England), Nottingham Council may pay part of the cost after a free care needs assessment.

The registered provider

Heaven Scent Care Services Ltd is run by Heaven Scent Care Services Ltd (company 07357849), incorporated in 2010, 3 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is other residential care.

Family reviews

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Compared with other agencies locally

  • Rated Good. Across Nottingham, 86% of the 65 rated home care agencies are Good or Outstanding and 1 is Outstanding.
  • Its rating (March 2019) is more recent than 15% of agency ratings in Nottingham.
  • Registered with CQC in 2014: it has been registered longer than 91% of home care agencies in the area.
  • It lists 6 specialisms with CQC; the typical agency in Nottingham lists 6.

Benchmarked against all CQC-registered home care agencies in Nottingham (Oct 2026).

Nearest home care agencies

Guides for families

Other home care agencies near Nottingham with recent ratings

Questions about Heaven Scent Care Services Ltd

What type of care does Heaven Scent Care Services Ltd provide?
Registration for Heaven Scent Care Services Ltd covers: homecare agencies. Check which of these it offers today.
What are Heaven Scent Care Services Ltd's fees?
No fee list from Heaven Scent Care Services Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
What is Heaven Scent Care Services Ltd's address?
The agency's base is NBV Enterprise Centre, 6 David Lane, Nottingham, NG6 0JU. Confirm that its carers travel to your area.
Is Heaven Scent Care Services Ltd rated well for safety?
The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
Does Heaven Scent Care Services Ltd support people with dementia?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
Is Heaven Scent Care Services Ltd regulated by the Care Quality Commission?
Yes: CQC lists it as a home care agency under location ID 1-1269958903 and was rated Good overall in March 2019.
When did CQC last rate Heaven Scent Care Services Ltd?
Its current CQC rating dates from 8 March 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.

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Heaven Scent Care Services Ltd: rated Good by CQC, on The Care Panel

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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.

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