Home care agency · Leicester
Help at Home Leicester
Illustrative photo, not of Help at Home Leicester- Address
- Unit 1 & 2, Warren Park Way, Enderby, Leicester, LE19 4SA
- Run by
- Help At Home (Egerton Lodge) Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- April 2017 (9 years)
- Registered manager
- Amanda Frankton
- Company check
- Active, trading since 1995 (31 years), accounts up to date (Companies House 03035530)
- Last CQC check
- 22 Dec 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Leicester: Home care in Leicester (265) · Best rated home care agencies in Leicester · Dementia care at home in Leicester · Elderly care at home in Leicester · Physical disability care at home in Leicester · Live-in care in Leicester
Open CQC's full report · CQC location ID 1-3644486458
An overview of Help at Home Leicester
Help at Home Leicester is a CQC-registered home care agency in Leicester, run by Help At Home (Egerton Lodge) Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (December 2020). Effective was rated Requires improvement. It is one of 242 CQC-registered home care agencies that have an office within 7 miles of Enderby; 109 of those are rated Good or Outstanding.
The registered provider
Help at Home Leicester is run by Help At Home (egerton Lodge) Limited (company 03035530), incorporated in 1995, 22 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Help At Home (Egerton Lodge) Limited runs 2 CQC-registered services across 2 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
It trades under the City and County Healthcare Group brand, which covers 172 services run by 21 registered providers.
CQC ratings, area by area
- Safe87 of 119 in Leicestershire
- Effective12 of 118 in Leicestershire
- Caring100 of 118 in Leicestershire
- Responsive97 of 118 in Leicestershire
- Well-led79 of 119 in Leicestershire
As rated by CQC, published 22 December 2020. Under each rating: how many agencies in Leicestershire share it.
Reading Help at Home Leicester's CQC ratings
For Help at Home Leicester, Effective is rated below Good; 4 other areas are Good.
Across Leicestershire, 12 of 118 rated agencies are Requires improvement for Effective (10%).
The Effective findings are the part of the report to read closely; ask the manager what has been put right.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is Evolving Care Ltd Leicester, under 0.5 miles away.
7 of the 12 nearest rated agencies have a more recent rating than this one.
It sits in Enderby ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Leicester, Leicestershire and Rutland ICB.
Specialisms
As listed with the regulator.
Budgeting for this agency
We estimate visits from Help at Home Leicester at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
With savings below £23,250, Leicestershire Council may contribute once it has carried out a free needs assessment.
History with CQC
Help at Home Leicester has been registered with CQC since April 2017, about 9 years.
CQC has published 3 overall ratings for it (2018–2020), starting at Requires improvement and improving to Good.
No new overall rating has been published for 5 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
There are 3 CQC reports on file for this address; the newest is from 22 December 2020.
Key points from CQC's visit
- They told us they felt safe because they had confidence in staff's ability to provide them with the support and care they need.
- Most people told us they were supported and cared for by staff who they were familiar with, and this contributed toward their feeling safe.
- People's safety was promoted by staff who followed guidance on how to reduce potential risk.
- People were supported by sufficient numbers of staff who had undergone a robust recruitment process.
Inspected 26 November 2020; report published 22 December 2020. Taken from CQC's own findings (Open Government Licence). Read the full report.
Earlier inspections
- Sep 2018
- Sep 2019
- Dec 2020
- Today Rating 5 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 22 December 2020
- CQC inspection report 11 September 2019
- CQC inspection report 12 September 2018
The neighbourhood
- Ward
- Enderby
- Parliamentary constituency
- South Leicestershire
- NHS integrated care board
- NHS Leicester, Leicestershire and Rutland Integrated Care Board
- ONS area type
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in LE19 (16)
See the wider area · Route planner · Base map © OpenStreetMap
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Help at Home Leicester compares
- Rated Good. Across Leicestershire, 84% of the 112 rated home care agencies are Good or Outstanding and 8 are Outstanding.
- Its rating (December 2020) is more recent than 40% of agency ratings in Leicestershire.
- Registered with CQC in 2017: it has been registered longer than 66% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Leicestershire lists 6.
- Areas CQC rated below Good: Effective (11% of home care agencies in Leicestershire are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for Leicestershire as at Oct 2026.
Also nearby
Guides for families
Leicester: home care agencies inspected recently
- MacIntyre LeicesterJun 2026 · 1.5 miles
- Reablement Provider ServiceFeb 2026 · 6.2 miles
- Integrated Crisis Response ServiceApr 2026 · 6.2 miles
Help at Home Leicester questions answered
- How is Help at Home Leicester rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Help at Home Leicester cost?
- We don't have published prices from Help at Home Leicester yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Which provider runs Help at Home Leicester?
- On CQC's register the provider is Help At Home (Egerton Lodge) Limited.
- What services is Help at Home Leicester registered for?
- Help at Home Leicester is registered for homecare agencies. Ask which of these it provides at the moment.
- When was Help at Home Leicester last inspected?
- CQC published the current rating on 22 December 2020, 5 years ago. Older ratings are common, so ask about changes since.
- Does Help at Home Leicester support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Help at Home Leicester a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-3644486458 and was rated Good overall in December 2020.
- Where is Help at Home Leicester based?
- The agency's base is Unit 1 & 2, Warren Park Way, Enderby, Leicester, LE19 4SA. Confirm that its carers travel to your area.
Agencies in neighbouring towns
In Leicestershire
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.