Home care agency · Eccles

Helping Hands

Rated Good by CQC Rating published 11 July 2018 Rating 8 years old
Rated 8 years ago. CQC's last published rating for this service is from July 2018. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
Older people painting together at an activity session Illustrative photo, not of Helping Hands
Address
21 Cromwell Road, Eccles, M30 0QT
Run by
Abbotsound Limited (2 services)
Type of provider
Independent (private company)
Service
Home care agency, Supported living
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
January 2011 (15 years)
Registered manager
Cornelia Schrader Elisa Hampson
Company check
Active, trading since 1996 (30 years), accounts up to date (Companies House 03148789)
Last CQC check
11 Jul 2018
Typical fees Estimated
£28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Our estimate from published local prices (Helping Hands publishes rates a little below the national median, plus a travel charge), not a quote. How we estimate

Regulated activities on its registration: Personal care

More in Eccles: Home care in Eccles (259) · Best rated home care agencies in Eccles · Dementia care at home in Eccles · Elderly care at home in Eccles · Physical disability care at home in Eccles · Live-in care in Eccles

Full report at cqc.org.uk · CQC location ID 1-145917642

About this agency

Registered with CQC as a home care agency that also provides supported living, Helping Hands is based in Eccles, run by Abbotsound Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and learning disabilities.

Its latest CQC rating is Good overall (July 2018). It is one of 259 CQC-registered home care agencies that have an office within 7 miles of Eccles; 134 of those are rated Good or Outstanding.

History with CQC

Registered in January 2011, it has 15 years on the CQC register.

CQC has published 3 overall ratings for it (2015–2018), starting at Requires improvement and improving to Good.

No new overall rating has been published for 8 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.

The CQC website holds 6 reports for it, the latest from 11 July 2018.

Budgeting for this agency

We estimate visits from Helping Hands at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.

For live-in care, expect around £1,380–£1,680 a week in this region.

People with savings under £23,250 may get help from Salford Council after a needs and financial assessment.

The ratings in context

Helping Hands has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.

For leadership (Well-led), it shares its Good rating with 29 of the 32 other agencies in Salford that CQC has rated.

How it fits locally

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 17 of them rated Good or Outstanding, and the closest is SureCare Salford & Manchester, under 0.5 miles away.

18 of the 19 nearest rated agencies have a more recent rating than this one.

It sits in Eccles ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Greater Manchester ICB.

How CQC rated each area

  • SafeGood31 of 33 in Salford
  • EffectiveGood33 of 33 in Salford
  • CaringGood32 of 33 in Salford
  • ResponsiveGood30 of 33 in Salford
  • Well-ledGood30 of 33 in Salford

CQC key question ratings, published 11 July 2018. Under each rating: how many agencies in Salford share it.

Past CQC ratings

  1. Dec 2015 Requires improvement
  2. May 2017 Requires improvement
  3. Jul 2018 Good
  4. Today Rating 8 years old

Published CQC ratings in date order. The latest rating is an improvement on the one before.

Published inspection reports

Location and local area

Ward
Eccles
Parliamentary constituency
Worsley and Eccles
NHS area (integrated care board)
NHS Greater Manchester Integrated Care Board
Urban or rural
Urban (nearer to a major town or city)
Neighbourhood deprivation
Among the 10% most deprived areas in England
Postcode district
Home care in M30 (10)

Larger map · Get directions · Base map © OpenStreetMap

Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Carers work from this office and visit homes in the surrounding area.

The company behind Helping Hands

Helping Hands is run by Abbotsound Limited (company 03148789), incorporated in 1996, 15 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Abbotsound Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.

All 2 are in Salford, so it is a local operator rather than a national chain.

Key points from CQC's visit

  • The first day was unannounced, however we informed staff we would be returning for a second day to complete the inspection and announced this in advance.
  • Helping Hands provides domiciliary support to up to 13 people with learning disabilities, autism, physical disabilities and mental health needs.
  • The service is provided in three units called; Bath house, Milton and New Build.
  • This model of care is known as 'supported living'.

Inspected 31 May 2018; report published 11 July 2018; supporting 13 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.

Who it can help

Taken from its CQC registration.

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Compared with other agencies locally

  • Rated Good. Across Salford, 94% of the 33 rated home care agencies are Good or Outstanding and 1 is Outstanding.
  • Its rating (July 2018) is more recent than 6% of agency ratings in Salford.
  • Registered with CQC in 2011, it is one of the longest-registered home care agencies in the area.
  • It lists 5 specialisms with CQC; the typical agency in Salford lists 6.

All figures compare it with other home care agencies in Salford; CQC register, Oct 2026.

Other agencies close by

Guides for families

Other home care agencies near Eccles with recent ratings

Questions about Helping Hands

Is Helping Hands regulated by the Care Quality Commission?
Registered, yes: location 1-145917642 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in July 2018.
Where is Helping Hands?
21 Cromwell Road, Eccles, M30 0QT is the agency's office; check it serves your postcode.
How recent is Helping Hands's CQC rating?
11 July 2018 is when the current rating was published, 8 years ago. Check what has changed since, such as the manager or staffing.
Is Helping Hands registered for dementia care?
Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
Who is the registered provider for Helping Hands?
The registered provider is Abbotsound Limited, according to CQC.
What type of care does Helping Hands provide?
Registration for Helping Hands covers: homecare agencies, supported living. Check which of these it offers today.
How is Helping Hands rated for safety and leadership?
CQC rates five key questions. For Helping Hands: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
How much does Helping Hands charge?
No fee list from Helping Hands has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.

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In Salford

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Helping Hands: rated Good by CQC, on The Care Panel

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