Home care agency · Loughton
Helping Hands Chigwell
Illustrative photo, not of Helping Hands Chigwell- Address
- 68 The Broadway, Debden, Loughton, IG10 3ST
- Run by
- Midshires Care Limited (150 services)
- Service
- Home care agency
- Registered with CQC
- July 2019 (7 years)
- Part of
- Midshires Care Ltd
- Registered manager
- Bianca Ioana Rotaru
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 03959933)
- Last CQC check
- 12 Jun 2021
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Our estimate from published local prices (Helping Hands publishes rates a little below the national median, plus a travel charge), not a quote. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
CQC page for this service · CQC location ID 1-7124938788
About Helping Hands Chigwell
Helping Hands Chigwell is a CQC-registered home care agency in Loughton, run by Midshires Care Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (June 2021). It is one of 392 CQC-registered home care agencies that have an office within 7 miles of Loughton; 197 of those are rated Good or Outstanding.
Likely fees
We estimate visits from Helping Hands Chigwell at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
Live-in arrangements here usually cost £1,380–£1,680 weekly.
People with savings under £23,250 may get help from Essex Council after a needs and financial assessment.
Inspection findings in brief
- The service had systems in place to keep people safe.
- People and their relatives told us they felt comfortable and safe with the staff.
- Staff had received training for adult safeguarding, knew how to raise a concern and were confident it would be dealt with appropriately.
- The service had not received any complaints within the last year and people told us any concerns raised were dealt with promptly.
Inspected 7 May 2021; report published 12 June 2021; supporting 75 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Around Loughton
There are 17 other agencies within 3 miles, 11 of them rated Good or Outstanding; the nearest is Care Package Plus Limited, under 0.5 miles away.
11 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Loughton Roding ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
Helping Hands Chigwell over the years
Registered in July 2019, it has 7 years on the CQC register.
Its only published overall rating so far is Good, from June 2021.
It has gone 5 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
The registered provider
Helping Hands Chigwell is run by Midshires Care Limited (company 03959933), incorporated in 2000, 19 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Midshires Care Limited runs 150 CQC-registered services across 100 council areas; 130 of the 133 with a rating are Good or Outstanding (98%), against 88% for the same mix of services across England.
8 of its services are in Essex.
It trades under the Midshires Care Ltd brand, which covers 150 services run by 1 registered provider.
How its rating has changed
- Jun 2021
- Today Rating 5 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 12 June 2021
Location and local area
- Ward
- Loughton Roding
- Council
- Essex County Council · paying for care
- Parliamentary constituency
- Epping Forest
- NHS area (integrated care board)
- NHS Essex Integrated Care Board
- ONS area type
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in IG10 (11)
Open the full map · Directions · Map © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Who the service is registered for
Taken from its CQC registration.
How CQC rated each area
- Safe271 of 312 in Essex
- Effective290 of 311 in Essex
- Caring291 of 311 in Essex
- Responsive292 of 311 in Essex
- Well-led234 of 312 in Essex
From CQC's latest report, published 12 June 2021. Under each rating: how many agencies in Essex share it.
Reading Helping Hands Chigwell's CQC ratings
Helping Hands Chigwell has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 233 of the 311 other agencies in Essex that CQC has rated.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Helping Hands Chigwell in local context
- Rated Good. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
- Its rating (June 2021) is more recent than 37% of agency ratings in Essex.
- Registered with CQC in 2019: it has been registered longer than 61% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Essex lists 6.
Compared with every CQC-registered home care agency in Essex. Source: CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Recently rated home care agencies near Loughton
- Alina Homecare- Epping and LoughtonNov 2024 · 0.6 miles
- REN Caring LtdSep 2026 · 2.3 miles
- Radfield Home Care Chingford & LoughtonJan 2026 · 3.1 miles
What families ask about Helping Hands Chigwell
- Who runs Helping Hands Chigwell?
- CQC lists Midshires Care Limited as the provider responsible for Helping Hands Chigwell.
- What services is Helping Hands Chigwell registered for?
- Its CQC registration covers homecare agencies. Ask Helping Hands Chigwell how it would adapt if needs increase.
- How did Helping Hands Chigwell score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does care from Helping Hands Chigwell cost?
- Helping Hands Chigwell's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Helping Hands Chigwell regulated by the Care Quality Commission?
- Yes. Helping Hands Chigwell is registered with the Care Quality Commission as a home care agency (location ID 1-7124938788) and was rated Good overall in June 2021.
- Where is Helping Hands Chigwell?
- Its office is at 68 The Broadway, Debden, Loughton, IG10 3ST. Carers travel to people's homes, so check it covers your street.
- How recent is Helping Hands Chigwell's CQC rating?
- The rating now shown was published on 12 June 2021, 5 years ago. Ask what has changed since then, for example in management or staffing.
- Does Helping Hands Chigwell support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
Look further afield
In Essex
Show families your CQC rating on your own site
Copy and paste this code into your site. If CQC changes your rating, the badge updates too.
Is this your service? You can Claim it free, then correct details, add photos and respond to families. What members can do.
Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.