Home care agency · Loughton

Gateway Care Services

Rated Requires improvement by CQC Rating published 22 June 2023 Rating 3 years old
A home carer helping an older man with his hair at home Illustrative photo, not of Gateway Care Services
Address
Sterling House, Langston Road, Loughton, IG10 3TS
Run by
Gateway Care Services Limited
Type of provider
Independent (private company)
Service
Home care agency, Supported living
Dementia
Registered with CQC to support people living with dementia
Registered with CQC
February 2015 (11 years)
Registered manager
Saeed Ahmed Omer
Company check
Active, trading since 2004 (22 years), accounts up to date (Companies House 05100937)
Last CQC check
22 Jun 2023
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate

Registered activities: Personal care

More in Loughton: Home care in Loughton (392) · Best rated home care agencies in Loughton · Dementia care at home in Loughton · Elderly care at home in Loughton · Learning disability care at home in Loughton · Live-in care in Loughton

Read the full CQC inspection report · CQC location ID 1-1868258876

The service in brief

Gateway Care Services is a CQC-registered home care agency that also provides supported living in Loughton, run by Gateway Care Services Limited. Its CQC registration covers adults of all ages, including people living with dementia, learning disabilities and mental health conditions.

At its most recent rating, CQC judged it Requires improvement overall (June 2023). Safe, Responsive and Well-led were rated Requires improvement. It is one of 392 CQC-registered home care agencies that have an office within 7 miles of Loughton; 197 of those are rated Good or Outstanding.

Who they support

Registration details from CQC.

The company behind Gateway Care Services

Gateway Care Services is run by Gateway Care Services Limited (company 05100937), incorporated in 2004, 10 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is social work without accommodation for older and disabled people (which includes home care).

Earlier inspections

  1. Nov 2015 Requires improvement
  2. Nov 2016 Requires improvement
  3. Apr 2017 Requires improvement
  4. Jul 2018 Good
  5. May 2019 Requires improvement
  6. Oct 2021 Good
  7. Jun 2023 Requires improvement
  8. Today Rating 3 years old

The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.

Inspection reports to read

Location and local area

Ward
Loughton Roding
Parliamentary constituency
Epping Forest
NHS planning area
NHS Essex Integrated Care Board
Urban or rural
Urban · nearer to a major town or city
Neighbourhood deprivation
Among the 40% most deprived areas in England
Postcode district
Home care in IG10 (11)

Bigger map · How to get there · Map data: OpenStreetMap contributors

Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.

Budgeting for this agency

We estimate visits from Gateway Care Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Live-in care in this region typically runs £1,450–£1,770 a week.

If savings are under the upper limit (£23,250 in England), Essex Council may pay part of the cost after a free care needs assessment.

Inspection findings in brief

  • Risks to people's health and safety were not effectively assessed or guidance available to reduce possible risks and maintain people's safety.
  • Aspects of people's care records were not person centred and did not reflect the appropriate support in accordance to people's needs.
  • The current systems in place were not effective enough to assess and monitor the quality and safety of the services being provided to people.
  • Appropriate recruitment checks had taken place before staff started work; however, some improvement was needed to ensure references obtained for staff were robust.

Inspected 28 April 2023; report published 22 June 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.

Safe, effective, caring, responsive, well-led

  • SafeRequires improvement38 of 312 in Essex
  • EffectiveGood290 of 311 in Essex
  • CaringGood291 of 311 in Essex
  • ResponsiveRequires improvement12 of 311 in Essex
  • Well-ledRequires improvement57 of 312 in Essex

CQC key question ratings, published 22 June 2023. Under each rating: how many agencies in Essex share it.

The ratings in context

For Gateway Care Services, Safe, Responsive and Well-led are rated below Good; 2 other areas are Good.

Across Essex, 38 of 312 rated agencies are Requires improvement for Safe (12%), while 12 of 311 rated agencies are Requires improvement for Responsive (4%), while 57 of 312 rated agencies are Requires improvement for Well-led (18%).

The Safe, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

How it fits locally

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is Home Care Providers Limited, under 0.5 miles away.

5 of the 16 nearest rated agencies have a more recent rating than this one.

It sits in Loughton Roding ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.

History with CQC

Gateway Care Services has been registered with CQC since February 2015, about 11 years.

CQC has published 7 overall ratings for it (2015–2023), starting at Requires improvement; it has gone up 2 and down 2 times, and is now Requires improvement.

The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.

CQC lists 6 reports for this location, the latest dated 22 June 2023.

Family reviews

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Where Gateway Care Services stands locally

  • Rated Requires improvement. Across Essex, 90% of the 310 rated home care agencies are Good or Outstanding and 12 are Outstanding.
  • Its rating (June 2023) is more recent than 69% of agency ratings in Essex.
  • Registered with CQC in 2015: it has been registered longer than 82% of home care agencies in the area.
  • It lists 5 specialisms with CQC; the typical agency in Essex lists 6.
  • Areas CQC rated below Good: Safe (12% of home care agencies in Essex are also rated below Good here); Responsive (4% of home care agencies in Essex are also rated below Good here); Well-led (18% of home care agencies in Essex are also rated below Good here). Ask the provider what has changed since.

Comparison set: every registered home care agency in Essex, CQC data for Oct 2026.

Also nearby

Guides for families

Newer ratings near Loughton

Questions about Gateway Care Services

Is Gateway Care Services rated well for safety?
By key question, CQC gave: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
What are Gateway Care Services's fees?
Gateway Care Services has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
Who is the registered provider for Gateway Care Services?
The registered provider is Gateway Care Services Limited, according to CQC.
What services is Gateway Care Services registered for?
Registration for Gateway Care Services covers: homecare agencies, supported living. Check which of these it offers today.
When did CQC last rate Gateway Care Services?
Its current CQC rating dates from 22 June 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
Is Gateway Care Services registered for dementia care?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
Is Gateway Care Services regulated by the Care Quality Commission?
Gateway Care Services is on the CQC register as a home care agency (ID 1-1868258876) and was rated Requires improvement overall in June 2023.
What is Gateway Care Services's address?
Sterling House, Langston Road, Loughton, IG10 3TS is the agency's office; check it serves your postcode.

Home care in nearby towns

In Essex

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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.

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