Home care agency · Peterborough
Helping Hands Peterborough
Illustrative photo, not of Helping Hands Peterborough- Address
- 90 Bridge Street, First Floor Premises, Peterborough, PE1 1DY
- Run by
- Midshires Care Limited (150 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2017 (8 years)
- Part of
- Midshires Care Ltd
- Registered manager
- Lianne Challis
- Company check
- Active, trading since 2000 (26 years), accounts up to date (Companies House 03959933)
- Last CQC check
- 22 Sep 2026
- Typical fees Estimated
- £28.50–£35 an hour for visiting care, weekdays; live-in £1,380–£1,680 a week. Our estimate from published local prices (Helping Hands publishes rates a little below the national median, plus a travel charge), not a quote. How we estimate
Registered to provide: Personal care · Treatment of disease, disorder or injury
More in Peterborough: Home care in Peterborough (129) · Best rated home care agencies in Peterborough · Dementia care at home in Peterborough · Elderly care at home in Peterborough · Physical disability care at home in Peterborough · Live-in care in Peterborough
See this service on the CQC website · CQC location ID 1-4632103477
About Helping Hands Peterborough
Helping Hands Peterborough is a CQC-registered home care agency in Peterborough, run by Midshires Care Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (September 2026). It is one of 129 CQC-registered home care agencies that have an office within 7 miles of Peterborough; 52 of those are rated Good or Outstanding.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 5 of them rated Good or Outstanding, and the closest is Bright Lives Care, under 0.5 miles away.
Its rating is more recent than any of the 5 nearest rated agencies.
It sits in Central ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Each area CQC checks
- Safe72% score46 of 53 in Peterborough
- Effective75% score51 of 52 in Peterborough
- Caring75% score51 of 52 in Peterborough
- Responsive75% score49 of 52 in Peterborough
- Well-led71% score45 of 53 in Peterborough
From CQC's latest report, published 22 September 2026. Under each rating: how many agencies in Peterborough share it.
What it may cost
We estimate visits from Helping Hands Peterborough at £28.50–£35 an hour (visiting care, weekdays), based on published prices in the region (Helping Hands publishes rates a little below the national median, plus a travel charge). As an example, an hour each morning and a 30-minute evening call comes to about £330 a week.
Regional live-in prices sit at roughly £1,380–£1,680 per week.
If savings are under the upper limit (£23,250 in England), Peterborough Council may pay part of the cost after a free care needs assessment.
Scores behind the rating
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Helping Hands Peterborough scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 30 June 2026, published 22 September 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Ratings over time
- Apr 2019
- Sep 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest.
CQC documents
- CQC inspection report 3 April 2019
Finding it
- Ward
- Central
- Council
- Peterborough City Council · paying for care
- Parliamentary constituency
- Peterborough
- NHS integrated care board
- NHS Central East Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in PE1 (58)
Open the full map · Plan a journey · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
How long it has been running
CQC registration dates from December 2017, so the service has been operating for around 8 years under its current registration.
CQC has published 2 overall ratings for it (2019–2026), starting at Good and staying Good every time.
What CQC's inspectors reported
- Who the service is for Helping Hands Peterborough provides support to younger adults, older adults, people living with dementia and people with physical disabilities.
- This service was previously rated as good at our last assessment dated 03 July 2019.
- Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
- One person told us, “My carer has gone out of their way to get to know me and how I love things done.
Inspected 6 March 2019; report published 3 April 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Who the service is registered for
As listed with the regulator.
The company behind Helping Hands Peterborough
Helping Hands Peterborough is run by Midshires Care Limited (company 03959933), incorporated in 2000, 17 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 6 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Midshires Care Limited runs 150 CQC-registered services across 100 council areas; 130 of the 133 with a rating are Good or Outstanding (98%), against 88% for the same mix of services across England.
It trades under the Midshires Care Ltd brand, which covers 150 services run by 1 registered provider.
The ratings in context
All five areas CQC looks at are rated Good for Helping Hands Peterborough: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 44 of the 52 other agencies in Peterborough that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 71%, averaging 74% overall.
Family reviews
Nobody has reviewed Helping Hands Peterborough here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Where Helping Hands Peterborough stands locally
- Rated Good. Across Peterborough, 94% of the 53 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (September 2026) is more recent than 96% of agency ratings in Peterborough.
- Registered with CQC in 2017: it has been registered longer than 76% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Peterborough lists 6.
Benchmarked against all CQC-registered home care agencies in Peterborough (Oct 2026).
Nearest home care agencies
Guides for families
Peterborough: home care agencies inspected recently
- MidCo CareOct 2026 · 0.8 miles
- Everliving Services - Peterborough and Cambs.Mar 2025 · 0.9 miles
- PeterboroughMay 2026 · 2.2 miles
Frequently asked about Helping Hands Peterborough
- What services is Helping Hands Peterborough registered for?
- Its CQC registration covers homecare agencies. Ask Helping Hands Peterborough how it would adapt if needs increase.
- Who runs Helping Hands Peterborough?
- CQC lists Midshires Care Limited as the provider responsible for Helping Hands Peterborough.
- How much does Helping Hands Peterborough charge?
- Helping Hands Peterborough's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Helping Hands Peterborough rated well for safety?
- CQC rates five key questions. For Helping Hands Peterborough: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What is Helping Hands Peterborough's address?
- The agency's base is 90 Bridge Street, First Floor Premises, Peterborough, PE1 1DY. Confirm that its carers travel to your area.
- Is Helping Hands Peterborough registered with CQC?
- Helping Hands Peterborough is on the CQC register as a home care agency (ID 1-4632103477) and was rated Good overall in September 2026.
- Is Helping Hands Peterborough registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- How recent is Helping Hands Peterborough's CQC rating?
- Its current CQC rating dates from 22 September 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
Home care in nearby towns
In Peterborough
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.