Home care agency · Bognor Regis
Hilton Home Care – West Sussex
Typical fee here £30–£37 an hour Estimate
Free · 2 minutes · No obligation · 34,334 registered providers compared
Illustrative photo, not of Hilton Home Care – West Sussex- Address
- Unit 8, Sussex Business Village, Lake Lane, Barnham, Bognor Regis, PO22 0AL
- Run by
- Hilton Nursing Partners Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Community services - Healthcare, Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2025 (11 months)
- Registered manager
- Herminder Singh Dhatt
- Company check
- Active, trading since 2013 (13 years), accounts up to date (Companies House 08499112)
- Last CQC check
- 15 May 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered activities: Personal care
More in Bognor Regis: Home care in Bognor Regis (56) · Best rated home care agencies in Bognor Regis · Dementia care at home in Bognor Regis · Elderly care at home in Bognor Regis · Physical disability care at home in Bognor Regis · Live-in care in Bognor Regis
Open CQC's full report · CQC location ID 1-23659948902
An overview of Hilton Home Care – West Sussex
Hilton Home Care – West Sussex is a CQC-registered home care agency in Bognor Regis, run by Hilton Nursing Partners Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (May 2026). It is one of 31 CQC-registered home care agencies that have an office within 5 miles of Barnham; 23 of those are rated Good or Outstanding.
CQC's scores in detail
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, Hilton Home Care – West Sussex scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 2 June 2026, published 15 May 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Where it is
- Ward
- Arundel & Walberton
- Parliamentary constituency
- Arundel and South Downs
- NHS planning area
- NHS Surrey and Sussex Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in PO22 (5)
See the wider area · Plan a journey · Base map © OpenStreetMap
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
Who runs it
Hilton Home Care – West Sussex is run by Hilton Nursing Partners Limited (company 08499112), incorporated in 2013, 12 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).
Hilton Nursing Partners Limited runs 2 CQC-registered services across 2 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
What CQC's inspectors reported
- The assessment was completed to assess the quality and safety of care being provided and to provide the service with its first rating.
- The provider had a positive and proactive learning culture that supported safe care delivery.
- Risks were identified, assessed and managed, and staff understood their responsibilities in safeguarding people from abuse and neglect.
- People said staff were reliable, arrived as planned and treated them with kindness and respect in their own homes.
From the regulator's own summary (Open Government Licence). Read the full report.
History with CQC
Hilton Home Care – West Sussex registered with CQC in November 2025, so it is a new service.
CQC has rated it once overall, as Good, in May 2026.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 119 of the 147 other agencies in West Sussex that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Budgeting for this agency
We estimate visits from Hilton Home Care – West Sussex at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from West Sussex Council after a needs and financial assessment.
Who the service is registered for
As listed with the regulator.
How it fits locally
There are 3 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Crossroads Care South Central, 2.1 miles away.
2 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Arundel & Walberton ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.
CQC ratings, area by area
- Safe75% score135 of 148 in West Sussex
- Effective75% score137 of 148 in West Sussex
- Caring75% score139 of 148 in West Sussex
- Responsive75% score134 of 148 in West Sussex
- Well-led75% score120 of 148 in West Sussex
Ratings from CQC's most recent report, published 15 May 2026. Under each rating: how many agencies in West Sussex share it.
Family reviews
There are no reviews of Hilton Home Care – West Sussex yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Hilton Home Care – West Sussex compares
- Rated Good. Across West Sussex, 94% of the 146 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (May 2026) is more recent than 89% of agency ratings in West Sussex.
- Registered with CQC in 2025: it has been registered longer than 6% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in West Sussex lists 6.
Based on the CQC register for West Sussex as at Oct 2026.
Nearby options
Guides for families
Other home care agencies near Bognor Regis with recent ratings
- Greenhurst CareJul 2026 · 2.9 miles
- Sudley RoadJun 2026 · 3.5 miles
- Acre Care LimitedAug 2025 · 3.6 miles
Hilton Home Care – West Sussex: common questions
- Is Hilton Home Care – West Sussex a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-23659948902 and was rated Good overall in May 2026.
- Where is Hilton Home Care – West Sussex?
- The agency's base is Unit 8, Sussex Business Village, Lake Lane, Barnham, Bognor Regis, PO22 0AL. Confirm that its carers travel to your area.
- When did CQC last rate Hilton Home Care – West Sussex?
- CQC published the current rating on 15 May 2026. Older ratings are common, so ask about changes since.
- Is Hilton Home Care – West Sussex registered for dementia care?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Who is the registered provider for Hilton Home Care – West Sussex?
- CQC lists Hilton Nursing Partners Limited as the provider responsible for Hilton Home Care – West Sussex.
- What kind of care can Hilton Home Care – West Sussex offer?
- Hilton Home Care – West Sussex is registered with CQC for: community services - healthcare, homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Is Hilton Home Care – West Sussex rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Hilton Home Care – West Sussex cost?
- No fee list from Hilton Home Care – West Sussex has reached us. Visiting care typically costs £28–£38 an hour (typical 2026 prices in West Sussex). Get the quote in writing, including any extra charges.
Home care in nearby towns
In West Sussex
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.