Home care agency · Ilkley
Home Instead
Illustrative photo, not of Home Instead- Address
- The Point, 1 Lower Railway Road, Ilkley, LS29 8FL
- Run by
- BCT Care Services Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2014 (11 years)
- Part of
- Home Instead
- Registered manager
- Jennifer Mizen
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 09152546)
- Last CQC check
- 6 Sep 2019
- Typical fees Estimated
- £32.50–£40 an hour for visiting care, weekdays; live-in £1,560–£1,910 a week. Estimated from prices published locally (Home Instead branches publish rates above the national median); not a quote. How we estimate
Registered activities: Personal care
More in Ilkley: Home care in Ilkley (15) · Best rated home care agencies in Ilkley · Dementia care at home in Ilkley · Elderly care at home in Ilkley · Physical disability care at home in Ilkley · Live-in care in Ilkley
See this service on the CQC website · CQC location ID 1-1745293950
About this agency
Registered with CQC as a home care agency, Home Instead is based in Ilkley, run by BCT Care Services Ltd. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (September 2019), with Caring rated Outstanding. It is one of 15 CQC-registered home care agencies that have an office within 7 miles of Ilkley; 14 of those are rated Good or Outstanding.
What the ratings tell you
Looking at the five areas: Caring is rated Outstanding; 4 other areas are Good.
Across Bradford, 6 of 79 rated agencies are Outstanding for Caring (8%).
The report's Caring section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Key points from CQC's visit
- Staff provided exceptionally kind and compassionate care to people.
- There was a clear person centred culture in place revolving around the needs of people who used the service.
- Without exception people provided positive feedback about the nature and personalities of the staff who supported them.
- Staff were dedicated in their approach and we saw instances of them going the extra mile to ensure people were safe and/or comfortable.
Inspected 15 July 2019; report published 6 September 2019; supporting 15 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Ratings for safety, care and leadership
- Safe65 of 79 in Bradford
- Effective72 of 79 in Bradford
- Caring6 of 79 in Bradford
- Responsive68 of 79 in Bradford
- Well-led65 of 79 in Bradford
From CQC's latest report, published 6 September 2019. Under each rating: how many agencies in Bradford share it; for example, 6 of 79 agencies in Bradford rated Outstanding for Caring.
How it fits locally
There are 9 other agencies within 3 miles, 8 of them rated Good or Outstanding; the nearest is Your Life (Ilkley), under 0.5 miles away.
17 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Ilkley & Addingham ward, classed by ONS as urban (further from a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS West Yorkshire ICB.
Who they support
As listed with the regulator.
Ownership and company checks
Home Instead is run by Bct Care Services Ltd (company 09152546), incorporated in 2014.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
It trades under the Home Instead brand, which covers 144 services run by 137 registered providers.
Budgeting for this agency
We estimate visits from Home Instead at £32.50–£40 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £380 a week.
Live-in arrangements here usually cost £1,560–£1,910 weekly.
Council help is possible below £23,250 in savings: ask Bradford Council for a free care needs assessment.
History with CQC
CQC registration dates from November 2014, so the service has been operating for around 11 years under its current registration.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
There are 2 CQC reports on file for this address; the newest is from 6 September 2019.
Past CQC ratings
- Dec 2016
- Sep 2019
- Today Rating 7 years old
Published CQC ratings in date order.
Reports on the CQC website
- CQC inspection report 6 September 2019
- CQC inspection report 23 December 2016
Area and map
- Ward
- Ilkley & Addingham
- Parliamentary constituency
- Keighley and Ilkley
- Integrated care board
- NHS West Yorkshire Integrated Care Board
- Area classification
- Urban; further from a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in LS29 (11)
See the wider area · Directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
Family reviews
No family has reviewed Home Instead on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Compared with other agencies locally
- Rated Good. Across Bradford, 88% of the 77 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (September 2019) is more recent than 26% of agency ratings in Bradford.
- Registered with CQC in 2014: it has been registered longer than 75% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Bradford lists 6.
Compared with every CQC-registered home care agency in Bradford. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Other home care agencies near Ilkley with recent ratings
- Ladies In WaitingMar 2025 · under 0.5 miles
- MSA Supported Living LtdJul 2026 · 4.4 miles
Home Instead questions answered
- Is Home Instead registered for dementia care?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When did CQC last rate Home Instead?
- 6 September 2019 is when the current rating was published, 7 years ago. Check what has changed since, such as the manager or staffing.
- Where is Home Instead based?
- The Point, 1 Lower Railway Road, Ilkley, LS29 8FL is the agency's office; check it serves your postcode.
- Is Home Instead registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-1745293950 and was rated Good overall in September 2019.
- What are Home Instead's fees?
- Home Instead's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Home Instead rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What kind of care can Home Instead offer?
- Home Instead is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Which provider runs Home Instead?
- The registered provider is BCT Care Services Ltd, according to CQC.
Compare other agencies nearby
In Bradford
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.