Home care agency · Leek
Home Instead Leek and Moorlands
Illustrative photo, not of Home Instead Leek and Moorlands- Address
- First Floor 1 & 2, Alexandra House, Queen Street, Leek, ST13 6LP
- Run by
- Moorlands Home Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2015 (11 years)
- Part of
- Home Instead
- Registered manager
- Kristy Bowles
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07488581)
- Last CQC check
- 1 Sep 2026
- Typical fees Estimated
- £32.50–£40 an hour for visiting care, weekdays; live-in £1,560–£1,910 a week. Our estimate from published local prices (Home Instead branches publish rates above the national median), not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Leek: Home care in Leek (6) · Dementia care at home in Leek · Elderly care at home in Leek · Physical disability care at home in Leek · Learning disability care at home in Leek
Read the full CQC inspection report · CQC location ID 1-2209805576
About Home Instead Leek and Moorlands
Home Instead Leek and Moorlands in Leek is registered with the Care Quality Commission as a home care agency, run by Moorlands Home Care Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (September 2026). It is one of 6 CQC-registered home care agencies that have an office within 7 miles of Leek; 4 of those are rated Good or Outstanding.
How CQC rated each area
- Safe75% score79 of 99 in Staffordshire
- Effective75% score88 of 99 in Staffordshire
- Caring75% score92 of 99 in Staffordshire
- Responsive75% score90 of 99 in Staffordshire
- Well-led79% score67 of 99 in Staffordshire
CQC key question ratings, published 1 September 2026. Under each rating: how many agencies in Staffordshire share it.
Reading Home Instead Leek and Moorlands's CQC ratings
Home Instead Leek and Moorlands has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 66 of the 98 other agencies in Staffordshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Well-led at 79% and its lowest is Safe at 75%, averaging 76% overall.
Who it can help
As listed with the regulator.
Home Instead Leek and Moorlands over the years
Home Instead Leek and Moorlands has been registered with CQC since September 2015, about 11 years.
CQC has published 3 overall ratings for it (2017–2026), starting at Good and staying Good every time.
2 reports have been published for this location, most recently on 4 October 2019.
Likely fees
We estimate visits from Home Instead Leek and Moorlands at £32.50–£40 an hour (visiting care, weekdays), based on published prices in the region (Home Instead branches publish rates above the national median). As an example, an hour each morning and a 30-minute evening call comes to about £380 a week.
For live-in care, expect around £1,560–£1,910 a week in this region.
With savings below £23,250, Staffordshire Council may contribute once it has carried out a free needs assessment.
The registered provider
Home Instead Leek and Moorlands is run by Moorlands Home Care Limited (company 07488581), incorporated in 2011, 4 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
It trades under the Home Instead brand, which covers 144 services run by 137 registered providers.
Around Leek
There are 3 other agencies within 3 miles, 2 of them rated Good or Outstanding; the nearest is A.S.P.E.C.T.S Office, under 0.5 miles away.
Its rating is more recent than any of the 7 nearest rated agencies.
It sits in Leek East ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
How the scores break down
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Home Instead Leek and Moorlands scores 76%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 79%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation4 · Exceptional
Key: 4 = exceptional, 3 = good, 2 = some shortfalls, 1 = significant shortfalls. Source: CQC, assessed 14 July 2026, published 1 September 2026, Open Government Licence. Unscored statements weren't reviewed this time and keep their previous result.
Earlier inspections
- Jan 2017
- Oct 2019
- Sep 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first.
Inspection reports to read
- CQC inspection report 4 October 2019
- CQC inspection report 31 January 2017
Location and local area
- Ward
- Leek East
- Parliamentary constituency
- Staffordshire Moorlands
- Integrated care board
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Type of area
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in ST13 (5)
Bigger map · Plan a journey · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
The inspection, summarised
- Who the service is for This service supports older people and people with physical disabilities, dementia, mental health, sensory impairments and people who were autistic or had a learning disability living in their own homes.
- Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
- The provider demonstrated a strong commitment to innovation, embracing new approaches and technologies to strengthen oversight, enhance care delivery and ensure the service continued to develop in response to people's needs.
- One person said, “We’re very happy with the staff and can’t fault them at all.” One person told us staff were well trained and competent in supporting them with complex care tasks, including the correct application of specialist support garments.
Inspected 1 August 2019; report published 4 October 2019; supporting 55 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Family reviews
Nobody has reviewed Home Instead Leek and Moorlands here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Quick answers about Home Instead Leek and Moorlands
- Can Home Instead Leek and Moorlands care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- When did CQC last rate Home Instead Leek and Moorlands?
- Its current CQC rating dates from 1 September 2026. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is Home Instead Leek and Moorlands based?
- First Floor 1 & 2, Alexandra House, Queen Street, Leek, ST13 6LP is the agency's office; check it serves your postcode.
- Is Home Instead Leek and Moorlands registered with CQC?
- Yes. Home Instead Leek and Moorlands is registered with the Care Quality Commission as a home care agency (location ID 1-2209805576) and was rated Good overall in September 2026.
- What are Home Instead Leek and Moorlands's fees?
- Home Instead Leek and Moorlands's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Home Instead Leek and Moorlands rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What services is Home Instead Leek and Moorlands registered for?
- Home Instead Leek and Moorlands is registered for homecare agencies. Ask which of these it provides at the moment.
- Which provider runs Home Instead Leek and Moorlands?
- On CQC's register the provider is Moorlands Home Care Limited.
More home care agencies nearby
In Staffordshire
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.