Home care agency · Bristol
Kelly House
Illustrative photo, not of Kelly House- Address
- 27-29 Ashley Road, Bristol, BS6 5NJ
- Run by
- Supported Independence Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Nicola Jane Stanworth
- Company check
- Active, trading since 2002 (24 years), accounts up to date (Companies House 04376396)
- Last CQC check
- 24 Dec 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
More in Bristol: Home care in Bristol (168) · Best rated home care agencies in Bristol · Dementia care at home in Bristol · Elderly care at home in Bristol · Physical disability care at home in Bristol · Live-in care in Bristol
CQC page for this service · CQC location ID 1-124769788
Introducing Kelly House
Kelly House in Bristol is registered with the Care Quality Commission as a home care agency that also provides supported living, run by Supported Independence Limited. The service is registered to support older people and lists dementia, physical disabilities, learning disabilities, mental health conditions, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (December 2022), with Responsive rated Outstanding. It is one of 168 CQC-registered home care agencies that have an office within 7 miles of Bristol; 104 of those are rated Good or Outstanding.
Around Bristol
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Bristol BBA Care Limited, under 0.5 miles away.
Every one of the 10 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Ashley ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Bristol, North Somerset and South Gloucestershire ICB.
What inspectors found
- Risks associated with their care were identified and guidance put in place to support staff in managing the risk.
- Staffing levels were sufficient to ensure people's needs were met.
- There was a pool of bank staff able to cover shifts when required.
- People were supported to be as independent as possible with their medicines.
Inspected 27 October 2022; report published 24 December 2022. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Safe, effective, caring, responsive, well-led
- Safe56 of 59 in Bristol, City of
- Effective55 of 59 in Bristol, City of
- Caring53 of 59 in Bristol, City of
- Responsive8 of 59 in Bristol, City of
- Well-led52 of 59 in Bristol, City of
Source: CQC, published 24 December 2022. Under each rating: how many agencies in Bristol, City of share it; for example, 8 of 59 agencies in Bristol, City of rated Outstanding for Responsive.
Needs it is registered to meet
As listed with the regulator.
Likely fees
We estimate visits from Kelly House at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Bristol, City of Council may contribute once it has carried out a free needs assessment.
Ratings over time
- Jul 2016
- Apr 2019
- Dec 2022
- Today Rating 3 years old
Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.
Inspection reports to read
- CQC inspection report 24 December 2022
- CQC inspection report 2 April 2019
- CQC inspection report 29 July 2016
- Inspection report 6 February 2014
- Inspection report 1 January 2013
- Inspection report 27 October 2011
Area and map
- Ward
- Ashley
- Council
- Bristol City Council · paying for care
- Parliamentary constituency
- Bristol Central
- NHS area (integrated care board)
- NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
- Area classification
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
Open the full map · Route planner · OpenStreetMap (ODbL)
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. The office location; ask which streets and villages carers cover.
Kelly House over the years
CQC registration dates from January 2011, so the service has been operating for around 15 years under its current registration.
CQC has published 3 overall ratings for it (2016–2022), starting at Good; it has gone up 1 and down 1 time, and is now Good.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
6 reports have been published for this location, most recently on 24 December 2022.
What the ratings tell you
Area by area, Responsive is rated Outstanding; 4 other areas are Good.
Across Bristol, City of, 8 of 59 rated agencies are Outstanding for Responsive (14%).
Outstanding ratings for a single area are uncommon; the Responsive section of the report gives examples of what inspectors saw.
Ownership and company checks
Kelly House is run by Supported Independence Limited (company 04376396), incorporated in 2002, 8 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Family reviews
No family has reviewed Kelly House on The Care Panel so far.
Reviews are separate from CQC ratings. We verify the reviewer's email and never let providers remove reviews. How reviews work.
Kelly House in local context
- Rated Good. Across Bristol, City of, 100% of the 57 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (December 2022) is more recent than 46% of agency ratings in Bristol, City of.
- Registered with CQC in 2011: it has been registered longer than 92% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Bristol, City of lists 6.
Benchmarked against all CQC-registered home care agencies in Bristol, City of (Oct 2026).
Closest alternatives
Guides for families
Recently rated home care agencies near Bristol
- Care and Support Service - Monica Wills HouseSep 2026 · 1.5 miles
- Home Instead Senior CareAug 2026 · 2.4 miles
- Miles Ahead CareJun 2026 · under 0.5 miles
Quick answers about Kelly House
- Is Kelly House rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Outstanding; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does care from Kelly House cost?
- No fee list from Kelly House has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Who runs Kelly House?
- CQC lists Supported Independence Limited as the provider responsible for Kelly House.
- What kind of care can Kelly House offer?
- CQC lists Kelly House under: homecare agencies, supported living. Check which of these it is actively providing now.
- When did CQC last rate Kelly House?
- The latest rating is dated 24 December 2022, 3 years ago; ask whether there have been changes since.
- Is Kelly House registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Kelly House regulated by the Care Quality Commission?
- Kelly House is on the CQC register as a home care agency (ID 1-124769788) and was rated Good overall in December 2022.
- Where is Kelly House based?
- The agency works from 27-29 Ashley Road, Bristol, BS6 5NJ; ask which postcodes its carers cover.
Look further afield
In Bristol, City of
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.