Home care agency · Hayes
Lalis Direct Care - Hillingdon
Illustrative photo, not of Lalis Direct Care - Hillingdon- Address
- Hayes Business Studios, College Way, Coldharbour Lane, Hayes, UB3 3BB
- Run by
- Lalis Direct Care Ltd (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2021 (4 years)
- Registered manager
- Sado Ali Mursal
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08120683)
- Last CQC check
- 9 Mar 2023
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Personal care
More in Hillingdon: Home care in Hillingdon (83) · Best rated home care agencies in Hillingdon · Dementia care at home in Hillingdon · Elderly care at home in Hillingdon · Physical disability care at home in Hillingdon · Live-in care in Hillingdon
See this service on the CQC website · CQC location ID 1-11932156874
About Lalis Direct Care - Hillingdon
Lalis Direct Care - Hillingdon is a CQC-registered home care agency in Hayes, run by Lalis Direct Care Ltd. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (March 2023). It is one of 83 CQC-registered home care agencies that are based in the borough of Hillingdon; 56 of those are rated Good or Outstanding.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Hillingdon, under 0.5 miles away.
11 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Wood End ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS West and North London ICB.
The inspection, summarised
- Risks to people's safety and wellbeing had been assessed and the provider had done all that was reasonably practicable to lessen those risks.
- People's care and risk management plans set out the care tasks they required help with and these contained personalised information about people and their preferences for how they liked to be supported.
- People received their medicines in a safe way and there were systems in place to help safeguard them from abuse.
- Their health was monitored and they had access to other healthcare services.
Inspected 9 February 2023; report published 9 March 2023; supporting 2 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
CQC ratings, area by area
- Safe55 of 58 in Hillingdon
- Effective56 of 58 in Hillingdon
- Caring55 of 58 in Hillingdon
- Responsive56 of 58 in Hillingdon
- Well-led53 of 58 in Hillingdon
As rated by CQC, published 9 March 2023. Under each rating: how many agencies in Hillingdon share it.
What it may cost
We estimate visits from Lalis Direct Care - Hillingdon at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
Regional live-in prices sit at roughly £1,620–£1,980 per week.
People with savings under £23,250 may get help from Hillingdon Council after a needs and financial assessment.
How long it has been running
Lalis Direct Care - Hillingdon has been registered with CQC since November 2021, about 4 years.
One overall rating to date: Good, published March 2023.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Lalis Direct Care - Hillingdon: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 52 of the 57 other agencies in Hillingdon that CQC has rated.
Who the service is registered for
Taken from its CQC registration.
Who runs it
Lalis Direct Care - Hillingdon is run by Lalis Direct Care Ltd (company 08120683), incorporated in 2012, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Lalis Direct Care Ltd runs 2 CQC-registered services across 2 council areas; 2 of the 2 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
Past CQC ratings
- Mar 2023
- Today Rating 3 years old
CQC rating timeline for this address.
CQC reports
- CQC inspection report 9 March 2023
Area and map
- Ward
- Wood End
- Parliamentary constituency
- Hayes and Harlington
- Local NHS (ICB)
- NHS West and North London Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in UB3 (29)
Larger map · Directions · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Family reviews
There are no reviews of Lalis Direct Care - Hillingdon yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Lalis Direct Care - Hillingdon in local context
- Rated Good. Across Hillingdon, 100% of the 56 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (March 2023) is more recent than 32% of agency ratings in Hillingdon.
- Registered with CQC in 2021: it has been registered longer than 48% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Hillingdon lists 6.
Based on the CQC register for Hillingdon as at Oct 2026.
Nearby options
Guides for families
Recently rated home care agencies near Hillingdon
- Forward CareJul 2026 · 1.3 miles
- Bluebird Care (Uxbridge, Ickenham & Hayes)Sep 2025 · 1.7 miles
- CCS Home Care Services (Hillingdon)May 2026 · 1.8 miles
Frequently asked about Lalis Direct Care - Hillingdon
- Is Lalis Direct Care - Hillingdon registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- When was Lalis Direct Care - Hillingdon last inspected?
- Its current CQC rating dates from 9 March 2023, 3 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Where is Lalis Direct Care - Hillingdon?
- Its office is at Hayes Business Studios, College Way, Coldharbour Lane, Hayes, UB3 3BB. Carers travel to people's homes, so check it covers your street.
- Is Lalis Direct Care - Hillingdon a registered provider?
- Lalis Direct Care - Hillingdon is on the CQC register as a home care agency (ID 1-11932156874) and was rated Good overall in March 2023.
- How much does care from Lalis Direct Care - Hillingdon cost?
- Lalis Direct Care - Hillingdon has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
- How is Lalis Direct Care - Hillingdon rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What services is Lalis Direct Care - Hillingdon registered for?
- Lalis Direct Care - Hillingdon is registered for homecare agencies. Ask which of these it provides at the moment.
- Which provider runs Lalis Direct Care - Hillingdon?
- Lalis Direct Care - Hillingdon is run by Lalis Direct Care Ltd, the registered provider on the CQC register.
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.