Home care agency · Hemel Hempstead
LJ Sure Mercies
Illustrative photo, not of LJ Sure Mercies- Address
- 19 The Wye, Hemel Hempstead, HP2 6EJ
- Run by
- LJ Sure Mercies Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- September 2021 (5 years)
- Registered manager
- Linda Moffatt
- Company check
- Active, trading since 2020 (6 years), accounts up to date (Companies House 12886996)
- Last CQC check
- 19 Nov 2024
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
CQC regulated activities: Personal care
More in Hemel Hempstead: Home care in Hemel Hempstead (83) · Best rated home care agencies in Hemel Hempstead · Elderly care at home in Hemel Hempstead · Care for adults under 65 at home in Hemel Hempstead · Live-in care in Hemel Hempstead · 24-hour care in Hemel Hempstead
Full report at cqc.org.uk · CQC location ID 1-10843122149
LJ Sure Mercies at a glance
LJ Sure Mercies is a CQC-registered home care agency in Hemel Hempstead, run by LJ Sure Mercies Care Ltd. It is registered to support adults of all ages.
At its most recent rating, CQC judged it Good overall (November 2024). It is one of 83 CQC-registered home care agencies that have an office within 7 miles of Hemel Hempstead; 39 of those are rated Good or Outstanding.
Around Hemel Hempstead
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Best Believe You're Unique Limited, under 0.5 miles away.
1 of the 16 nearest rated agencies has a more recent rating than this one.
It sits in Grovehill ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Likely fees
We estimate visits from LJ Sure Mercies at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from Hertfordshire Council after a needs and financial assessment.
LJ Sure Mercies over the years
Registered in September 2021, it has 5 years on the CQC register.
CQC has published 2 overall ratings for it (2023–2024), starting at Requires improvement and improving to Good.
The registered provider
LJ Sure Mercies is run by Lj Sure Mercies Care Ltd (company 12886996), incorporated in 2020.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Inspection findings in brief
- Assessment activity took place between 16 April, and we visited the service on 17 September.
- During the assessment, we received feedback from relatives of people who used the service, staff, registered manager and office staff.
- People who used the service, and their family members were positive about the care provided by the care staff.
Inspected 9 June 2023; report published 20 July 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Registered specialisms
Registration details from CQC.
How CQC rated each area
- Safe72% score164 of 196 in Hertfordshire
- Effective75% score173 of 196 in Hertfordshire
- Caring70% score172 of 196 in Hertfordshire
- Responsive71% score172 of 196 in Hertfordshire
- Well-led75% score138 of 196 in Hertfordshire
CQC key question ratings, published 19 November 2024. Under each rating: how many agencies in Hertfordshire share it.
CQC's scores in detail
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, LJ Sure Mercies scores 73%.
Safe 72%
- Learning culture2 · Some shortfalls
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 70%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 16 April 2024, published 19 November 2024 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Earlier inspections
- Jul 2023
- Nov 2024
- Today Rating 1 year old
CQC rating timeline for this address. The latest rating is an improvement on the one before.
CQC reports
- CQC inspection report 20 July 2023
The neighbourhood
- Ward
- Grovehill
- Parliamentary constituency
- Hemel Hempstead
- Integrated care board
- NHS Central East Integrated Care Board
- Area classification
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in HP2 (25)
Larger map · How to get there · Base map © OpenStreetMap
Ward and NHS boundaries from official postcode data, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Reading LJ Sure Mercies's CQC ratings
LJ Sure Mercies has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 137 of the 195 other agencies in Hertfordshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Caring at 70%, averaging 73% overall.
Family reviews
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How LJ Sure Mercies compares
- Rated Good. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (November 2024) is more recent than 87% of agency ratings in Hertfordshire.
- Registered with CQC in 2021: it has been registered longer than 46% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Hertfordshire lists 5.
Benchmarked against all CQC-registered home care agencies in Hertfordshire (Oct 2026).
Closest alternatives
Guides for families
Similar home care agencies near Hemel Hempstead, rated recently
- Abbots Care Limited (Hertfordshire)Oct 2025 · 6.1 miles
- Iris Care Services LimitedAug 2026 · 1.5 miles
What families ask about LJ Sure Mercies
- Which provider runs LJ Sure Mercies?
- The registered provider is LJ Sure Mercies Care Ltd, according to CQC.
- What services is LJ Sure Mercies registered for?
- Its CQC registration covers homecare agencies. Ask LJ Sure Mercies how it would adapt if needs increase.
- How is LJ Sure Mercies rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- How much does LJ Sure Mercies charge?
- LJ Sure Mercies's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is LJ Sure Mercies registered with CQC?
- Registered, yes: location 1-10843122149 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in November 2024.
- What is LJ Sure Mercies's address?
- The agency's base is 19 The Wye, Hemel Hempstead, HP2 6EJ. Confirm that its carers travel to your area.
- When did CQC last rate LJ Sure Mercies?
- The rating now shown was published on 19 November 2024, 1 year ago. Ask what has changed since then, for example in management or staffing.
- Does LJ Sure Mercies support people with dementia?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.