Home care agency · Rochester
Main office
Illustrative photo, not of Main office- Address
- 153 High Street, Rochester, ME1 1EL
- Run by
- Help at Home (Medway) Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2018 (8 years)
- Registered manager
- Sophie Emily Bryant
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11262491)
- Last CQC check
- 7 May 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
More in Rochester: Home care in Rochester (145) · Best rated home care agencies in Rochester · Dementia care at home in Rochester · Elderly care at home in Rochester · Physical disability care at home in Rochester · Live-in care in Rochester
Read the full CQC inspection report · CQC location ID 1-5286543549
About this agency
Registered with CQC as a home care agency, Main office is based in Rochester, run by Help at Home (Medway) Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (May 2021). It is one of 145 CQC-registered home care agencies that have an office within 7 miles of Rochester; 47 of those are rated Good or Outstanding.
Ratings for safety, care and leadership
- Safe31 of 49 in Medway
- Effective36 of 49 in Medway
- Caring44 of 49 in Medway
- Responsive37 of 49 in Medway
- Well-led31 of 49 in Medway
From CQC's latest report, published 7 May 2021. Under each rating: how many agencies in Medway share it.
Key points from CQC's visit
- People and their relatives were positive about the quality of care and support they received.
- People were supported by staff who had been recruited safely.
- They told us they received support from regular care staff who arrived on time.
- People were protected from the risks of abuse and discrimination by staff who had been trained to recognise the signs of abuse and knew how to raise any concerns.
Inspected 19 April 2021; report published 7 May 2021. Taken from CQC's own findings (Open Government Licence). Read the full report.
Reading Main office's CQC ratings
Main office has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 30 of the 48 other agencies in Medway that CQC has rated.
How long it has been running
CQC registration dates from July 2018, so the service has been operating for around 8 years under its current registration.
CQC has published 2 overall ratings for it (2019–2021), starting at Requires improvement and improving to Good.
5 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Reports on record: 2, with the most recent dated 7 May 2021.
What it may cost
We estimate visits from Main office at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Council help is possible below £23,250 in savings: ask Medway Council for a free care needs assessment.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
The registered provider
Main office is run by Help At Home (medway) Limited (company 11262491), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Past CQC ratings
- Aug 2019
- May 2021
- Today Rating 5 years old
Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 7 May 2021
- CQC inspection report 14 August 2019
The neighbourhood
- Ward
- Rochester West & Borstal
- Council
- Medway Council · paying for care
- Parliamentary constituency
- Rochester and Strood
- Integrated care board
- NHS Kent and Medway Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in ME1 (12)
Bigger map · Directions · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 8 of them rated Good or Outstanding, and the closest is Lauriem Bellerphon House (EC), under 0.5 miles away.
10 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Rochester West & Borstal ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
Family reviews
No family has reviewed Main office on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Main office against its area
- Rated Good. Across Medway, 65% of the 48 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (May 2021) is more recent than 29% of agency ratings in Medway.
- Registered with CQC in 2018: it has been registered longer than 79% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Medway lists 5.
Compared with every CQC-registered home care agency in Medway. Source: CQC register, Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near Rochester, rated recently
- Azure CareDec 2025 · 1.4 miles
- Cathrolls' UK LimitedJun 2025 · under 0.5 miles
- Bee's Care Agency LimitedMar 2025 · 1.1 miles
Questions about Main office
- What services is Main office registered for?
- Registration for Main office covers: homecare agencies. Check which of these it offers today.
- Who is the registered provider for Main office?
- Main office is run by Help at Home (Medway) Limited, the registered provider on the CQC register.
- What are Main office's fees?
- Main office has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- How is Main office rated for safety and leadership?
- CQC rates five key questions. For Main office: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Where is Main office based?
- The agency works from 153 High Street, Rochester, ME1 1EL; ask which postcodes its carers cover.
- Is Main office regulated by the Care Quality Commission?
- Yes. Main office is registered with the Care Quality Commission as a home care agency (location ID 1-5286543549) and was rated Good overall in May 2021.
- Does Main office support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When did CQC last rate Main office?
- Its current CQC rating dates from 7 May 2021, 5 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
Home care in nearby towns
In Medway
Is this your service? Show your rating on your website
Add this HTML to your website. When CQC updates your rating, the badge changes automatically.
Is this your service? Claim it free. Claimed profiles can reply to reviews, publish prices and say when they have space. Membership explained.
Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.