Home care agency · Watford
New Shepherd Care Limited
Illustrative photo, not of New Shepherd Care Limited- Address
- 1st Floor, One Bell, 90 High Street, Watford, WD17 2BW
- Run by
- New Shepherd Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2019 (7 years)
- Registered manager
- Oluwaseun Israel Tejuoso
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11262273)
- Last CQC check
- 4 Dec 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in Watford: Home care in Watford (216) · Best rated home care agencies in Watford · Dementia care at home in Watford · Elderly care at home in Watford · Physical disability care at home in Watford · Live-in care in Watford
Open CQC's full report · CQC location ID 1-6377036041
About New Shepherd Care Limited
Registered with CQC as a home care agency that also provides supported living, New Shepherd Care Limited is based in Watford. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (December 2021). It is one of 216 CQC-registered home care agencies that have an office within 7 miles of Watford; 113 of those are rated Good or Outstanding.
Past CQC ratings
- Dec 2021
- Today Rating 4 years old
The location's rating record from CQC, from first to latest.
Published inspection reports
- CQC inspection report 4 December 2021
The neighbourhood
- Ward
- Central
- Parliamentary constituency
- Watford
- NHS integrated care board
- NHS Central East Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in WD17 (16)
See the wider area · How to get there · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Registered specialisms
Specialisms as registered with CQC.
From the latest CQC inspection
- People told us they felt safe receiving care and support.
- Risks to people's health, safety and wellbeing had been assessed and staff knew how to work safely with people.
- Any incident or accidents were investigated with learning shared with people, relatives and staff.
- Staff were aware of safeguarding procedures and how to report any concerns they may have had.
Inspected 27 September 2021; report published 4 December 2021. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 137 of the 195 other agencies in Hertfordshire that CQC has rated.
How long it has been running
Registered in February 2019, it has 7 years on the CQC register.
So far CQC has published one overall rating: Good, in December 2021.
No new overall rating has been published for 4 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
What it may cost
We estimate visits from New Shepherd Care Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Hertfordshire Council can help with costs for people with savings under £23,250, starting with a free assessment.
Ratings for safety, care and leadership
- Safe164 of 196 in Hertfordshire
- Effective173 of 196 in Hertfordshire
- Caring172 of 196 in Hertfordshire
- Responsive172 of 196 in Hertfordshire
- Well-led138 of 196 in Hertfordshire
Source: CQC, published 4 December 2021. Under each rating: how many agencies in Hertfordshire share it.
The company behind New Shepherd Care Limited
New Shepherd Care Limited is run by New Shepherd Care Limited (company 11262273), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people, other residential care and social work without accommodation for older and disabled people (which includes home care).
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Drama Room, under 0.5 miles away.
4 of the 11 nearest rated agencies have a more recent rating than this one.
It sits in Central ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Family reviews
No family has reviewed New Shepherd Care Limited on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How New Shepherd Care Limited compares
- Rated Good. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (December 2021) is more recent than 55% of agency ratings in Hertfordshire.
- Registered with CQC in 2019: it has been registered longer than 61% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Hertfordshire lists 5.
All figures compare it with other home care agencies in Hertfordshire; CQC register, Oct 2026.
Closest alternatives
Guides for families
Watford: home care agencies inspected recently
- Abbots Care Limited (Hertfordshire)Oct 2025 · 6.9 miles
- Sugarman Health and Wellbeing - WatfordMar 2026 · under 0.5 miles
- A2Z Home Care Services LimitedFeb 2025 · 1.5 miles
New Shepherd Care Limited questions answered
- What services is New Shepherd Care Limited registered for?
- New Shepherd Care Limited is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
- What are New Shepherd Care Limited's fees?
- No fee list from New Shepherd Care Limited has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Where is New Shepherd Care Limited based?
- 1st Floor, One Bell, 90 High Street, Watford, WD17 2BW. That is the office; visits happen in your own home, so confirm your area is covered.
- How did New Shepherd Care Limited score on each CQC key question?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- Can New Shepherd Care Limited care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is New Shepherd Care Limited regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-6377036041 and was rated Good overall in December 2021.
- When did CQC last rate New Shepherd Care Limited?
- 4 December 2021 is when the current rating was published, 4 years ago. Check what has changed since, such as the manager or staffing.
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In Hertfordshire
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.