Home care agency · Middlesbrough
Newbus Middlesbrough
Illustrative photo, not of Newbus Middlesbrough- Address
- Office 2, Stephenson Court, Skippers Lane Industrial Estate, Middlesbrough, TS6 6UT
- Run by
- Newbus Private Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- December 2022 (3 years)
- Registered manager
- Tafadzwa Ronald Ndoro Martin Jakopo
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13646503)
- Last CQC check
- 15 Jan 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Registered activities: Personal care
More in Middlesbrough: Home care in Middlesbrough (86) · Best rated home care agencies in Middlesbrough · Dementia care at home in Middlesbrough · Elderly care at home in Middlesbrough · Mental health care at home in Middlesbrough · Live-in care in Middlesbrough
Read the full CQC inspection report · CQC location ID 1-14547121751
Introducing Newbus Middlesbrough
Newbus Middlesbrough is a CQC-registered home care agency in Middlesbrough, run by Newbus Private Ltd. Its CQC registration covers adults of all ages, including people living with dementia and mental health conditions.
At its most recent rating, CQC judged it Good overall (January 2025). It is one of 75 CQC-registered home care agencies that have an office within 7 miles of Eston; 53 of those are rated Good or Outstanding.
What inspectors found
- Although issues with staff sponsorship at the service continued, which the home office were dealing with; we found enough, dedicated staff in place to provide a good quality service to people.
- We found no impact to the level of care being provided due to the issues with sponsorship and people were highly complementary about the staff team.
- During feedback, the provider acknowledged that further work was required with quality assurance systems as they were not as robust as they could be.
- People, and relatives spoken with were highly complementary about the service, and said it was safe and well run.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
Scores behind the rating
Each area below is made up of several quality statements, each scored 1 to 4 by CQC; the percentage combines those scores for the area. Averaged across the five areas, Newbus Middlesbrough scores 74%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 71%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scores: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. From CQC's assessment, assessed 24 October 2024, published 15 January 2025 (Open Government Licence). A statement with no score was not looked at in this assessment; its earlier result still counts.
Area and map
- Ward
- South Bank
- Parliamentary constituency
- Redcar
- NHS area (integrated care board)
- NHS North East and North Cumbria Integrated Care Board
- Urban or rural
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in TS6 (13)
Open the full map · Route planner · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
Who the service is registered for
As listed with the regulator.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 13 of the 14 other agencies in Redcar and Cleveland that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 71%, averaging 74% overall.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is SNE Care Services Ltd, under 0.5 miles away.
1 of the 16 nearest rated agencies has a more recent rating than this one.
It sits in South Bank ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
How CQC rated each area
- Safe75% score14 of 15 in Redcar and Cleveland
- Effective75% score15 of 15 in Redcar and Cleveland
- Caring75% score14 of 15 in Redcar and Cleveland
- Responsive75% score14 of 15 in Redcar and Cleveland
- Well-led71% score14 of 15 in Redcar and Cleveland
CQC key question ratings, published 15 January 2025. Under each rating: how many agencies in Redcar and Cleveland share it.
Budgeting for this agency
We estimate visits from Newbus Middlesbrough at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
With savings below £23,250, Redcar and Cleveland Council may contribute once it has carried out a free needs assessment.
History with CQC
CQC registration dates from December 2022, so the service has been operating for around 3 years under its current registration.
CQC has rated it once overall, as Good, in January 2025.
Ownership and company checks
Newbus Middlesbrough is run by Newbus Private Ltd (company 13646503), incorporated in 2021, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities, care for people with learning disabilities, mental health problems or substance misuse and other residential care.
Family reviews
No family has reviewed Newbus Middlesbrough on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Newbus Middlesbrough compares
- Rated Good. Across Redcar and Cleveland, 93% of the 15 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (January 2025) is more recent than 80% of agency ratings in Redcar and Cleveland.
- Registered with CQC in 2022: it has been registered longer than 40% of home care agencies in the area.
- It lists 4 specialisms with CQC; the typical agency in Redcar and Cleveland lists 6.
All figures compare it with other home care agencies in Redcar and Cleveland; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Other home care agencies near Middlesbrough with recent ratings
- Pacific and Gold Healthcare TeesideSep 2026 · 1.7 miles
- Bykare Services LtdDec 2024 · 3.6 miles
- Patience Healthcare (NE) LtdDec 2024 · 3.7 miles
Newbus Middlesbrough: common questions
- Is Newbus Middlesbrough a registered provider?
- Registered, yes: location 1-14547121751 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in January 2025.
- What is Newbus Middlesbrough's address?
- The agency's base is Office 2, Stephenson Court, Skippers Lane Industrial Estate, Middlesbrough, TS6 6UT. Confirm that its carers travel to your area.
- When was Newbus Middlesbrough last inspected?
- The rating now shown was published on 15 January 2025, 1 year ago. Ask what has changed since then, for example in management or staffing.
- Does Newbus Middlesbrough support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Who runs Newbus Middlesbrough?
- On CQC's register the provider is Newbus Private Ltd.
- What kind of care can Newbus Middlesbrough offer?
- Newbus Middlesbrough is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Is Newbus Middlesbrough rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does Newbus Middlesbrough charge?
- Newbus Middlesbrough hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
More home care agencies nearby
In Redcar and Cleveland
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.