Home care agency · Leigh-on-sea
Newday Healthcare Professionals Ltd
Illustrative photo, not of Newday Healthcare Professionals Ltd- Address
- The Business Centre, 8 Madeira Avenue, Leigh-on-sea, SS9 3EB
- Run by
- Newday Healthcare Professionals Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- September 2024 (2 years)
- Registered manager
- Sarah Makupi Mutsatsa
- Company check
- Active, trading since 2012 (14 years), accounts up to date (Companies House 08135890)
- Last CQC check
- 17 Sep 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Registered to provide: Personal care
More in Southend-on-Sea: Home care in Southend-on-Sea (112) · Best rated home care agencies in Southend-on-Sea · Elderly care at home in Southend-on-Sea · Physical disability care at home in Southend-on-Sea · Live-in care in Southend-on-Sea · 24-hour care in Southend-on-Sea
Read the full CQC inspection report · CQC location ID 1-19887833512
About this agency
Registered with CQC as a home care agency, Newday Healthcare Professionals Ltd is based in Leigh-on-sea. It supports older people, with registered specialisms in physical disabilities.
Its latest CQC rating is Good overall (September 2026). It is one of 112 CQC-registered home care agencies that have an office within 7 miles of Southend-on-Sea; 59 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 35 of the 46 other agencies in Southend-on-Sea that CQC has rated.
Under CQC's newer scoring, its strongest area is Effective at 75% and its lowest is Caring at 0%, averaging 59% overall.
CQC's scores in detail
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Newday Healthcare Professionals Ltd scores 59%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 0%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals2 · Some shortfalls
- Independence, choice and control2 · Some shortfalls
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 71%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future2 · Some shortfalls
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 1 September 2026, published 2 March 2026 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Rating history
- Sep 2016
- Dec 2016
- Jun 2017
- Jan 2020
- Mar 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first.
Map and area details
- Ward
- Blenheim Park
- Parliamentary constituency
- Southend West and Leigh
- NHS planning area
- NHS Essex Integrated Care Board
- Setting
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in SS9 (5)
See the wider area · Directions · Map © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
Track record
Registered in September 2024, it has 2 years on the CQC register.
CQC has published 6 overall ratings for it (2016–2026), starting at Inadequate and improving to Good.
Who runs it
Newday Healthcare Professionals Ltd is run by Newday Healthcare Professionals Ltd (company 08135890), incorporated in 2012, 12 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is residential care for older and disabled people.
Who they support
Registration details from CQC.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Holistic Healthcare Southend-on-Sea Ltd, under 0.5 miles away.
Its rating is more recent than any of the 14 nearest rated agencies.
It sits in Blenheim Park ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Essex ICB.
Key points from CQC's visit
- Newday Healthcare Professionals Ltd provides personal care and support to people who require assistance in their own home.
- This is help with tasks related to personal hygiene and eating.
- The provider was no longer in breach of these regulations and evidence indicated that the improvements had been sustained over time and were being actively maintained through the service's governance and oversight processes.
- A person told us, “Staff know what my routine is and how I like things done.
In CQC's words, from its published findings (Open Government Licence). Read the full report.
Costs to expect
We estimate visits from Newday Healthcare Professionals Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask Southend-on-Sea Council for a free care needs assessment.
CQC ratings, area by area
- Safe72% score39 of 47 in Southend-on-Sea
- Effective75% score41 of 47 in Southend-on-Sea
- Caring0% score39 of 47 in Southend-on-Sea
- Responsive71% score43 of 47 in Southend-on-Sea
- Well-led75% score36 of 47 in Southend-on-Sea
Ratings from CQC's most recent report, published 17 September 2026. Under each rating: how many agencies in Southend-on-Sea share it.
Family reviews
There are no reviews of Newday Healthcare Professionals Ltd yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Newday Healthcare Professionals Ltd against its area
- Rated Good. Across Southend-on-Sea, 84% of the 45 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (September 2026) is more recent than 98% of agency ratings in Southend-on-Sea.
- Registered with CQC in 2024: it has been registered longer than 23% of home care agencies in the area.
- It lists 2 specialisms with CQC; the typical agency in Southend-on-Sea lists 6.
Comparison set: every registered home care agency in Southend-on-Sea, CQC data for Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Southend-on-Sea, rated recently
- J.C.Michael Groups Ltd SouthendJun 2026 · 1.7 miles
- SuperhealthcareJul 2026 · 2.0 miles
- First Point 24May 2025 · 2.8 miles
Newday Healthcare Professionals Ltd questions answered
- How is Newday Healthcare Professionals Ltd rated for safety and leadership?
- CQC rates five key questions. For Newday Healthcare Professionals Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- Does Newday Healthcare Professionals Ltd support people with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- Is Newday Healthcare Professionals Ltd regulated by the Care Quality Commission?
- Newday Healthcare Professionals Ltd is on the CQC register as a home care agency (ID 1-19887833512) and was rated Good overall in September 2026.
- When did CQC last rate Newday Healthcare Professionals Ltd?
- The latest rating is dated 17 September 2026; ask whether there have been changes since.
- What kind of care can Newday Healthcare Professionals Ltd offer?
- CQC lists Newday Healthcare Professionals Ltd under: homecare agencies. Check which of these it is actively providing now.
- What are Newday Healthcare Professionals Ltd's fees?
- Newday Healthcare Professionals Ltd has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- What is Newday Healthcare Professionals Ltd's address?
- Its office is at The Business Centre, 8 Madeira Avenue, Leigh-on-sea, SS9 3EB. Carers travel to people's homes, so check it covers your street.
More home care agencies nearby
In Southend-on-Sea
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.