Home care agency · Sittingbourne
Norwyn Community Services
Illustrative photo, not of Norwyn Community Services- Address
- Central House, Central Avenue, Sittingbourne, ME10 4NU
- Run by
- Norwyn Community Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- May 2017 (9 years)
- Registered manager
- Prelynn Tsitsi Mandimutsira
- Company check
- Active, trading since 2010 (16 years), accounts up to date (Companies House 07238562)
- Last CQC check
- 25 Nov 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care
More in Sittingbourne: Home care in Sittingbourne (41) · Best rated home care agencies in Sittingbourne · Dementia care at home in Sittingbourne · Elderly care at home in Sittingbourne · Physical disability care at home in Sittingbourne · Live-in care in Sittingbourne
Full report at cqc.org.uk · CQC location ID 1-3744606821
An overview of Norwyn Community Services
Registered with CQC as a home care agency that also provides supported living, Norwyn Community Services is based in Sittingbourne, run by Norwyn Community Services Limited. It supports adults of all ages and children, with registered specialisms in dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
Its latest CQC rating is Good overall (November 2020). It is one of 41 CQC-registered home care agencies that have an office within 7 miles of Sittingbourne; 16 of those are rated Good or Outstanding.
Likely fees
We estimate visits from Norwyn Community Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from Kent Council after a needs and financial assessment.
What the ratings tell you
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 159 of the 225 other agencies in Kent that CQC has rated.
Around Sittingbourne
There are 23 other agencies within 3 miles, 10 of them rated Good or Outstanding; the nearest is Kent Enablement at Home, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: sight or hearing loss (7 of the nearest 25); children (3 of the nearest 25).
10 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in Homewood ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Kent and Medway ICB.
Ratings for safety, care and leadership
- Safe178 of 226 in Kent
- Effective194 of 226 in Kent
- Caring203 of 226 in Kent
- Responsive198 of 225 in Kent
- Well-led160 of 226 in Kent
As rated by CQC, published 25 November 2020. Under each rating: how many agencies in Kent share it.
Rating history
- Jun 2018
- Nov 2020
- Today Rating 5 years old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 25 November 2020
- CQC inspection report 6 June 2018
Where it is
- Ward
- Homewood
- Council
- Kent County Council · paying for care
- Parliamentary constituency
- Sittingbourne and Sheppey
- NHS integrated care board
- NHS Kent and Medway Integrated Care Board
- ONS area type
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in ME10 (20)
Open the full map · Directions · © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Norwyn Community Services over the years
Registered in May 2017, it has 9 years on the CQC register.
CQC has published 2 overall ratings for it (2018–2020), starting at Good and staying Good every time.
At 5 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
The CQC website holds 2 reports for it, the latest from 25 November 2020.
Specialisms
Registration details from CQC.
Ownership and company checks
Norwyn Community Services is run by Norwyn Community Services Limited (company 07238562), incorporated in 2010, 7 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Inspection findings in brief
- Feedback from people and their relatives about the service was positive.
- Comments included, "They were so supportive and encouraging.
- I never felt rushed.", "Such nice cheerful people.
- They lifted our spirits" and, "Staff were very kind, no complaints at all." Staff knew how keep people safe from abuse.
Inspected 2 November 2020; report published 25 November 2020; supporting 17 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Norwyn Community Services stands locally
- Rated Good. Across Kent, 82% of the 222 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (November 2020) is more recent than 39% of agency ratings in Kent.
- Registered with CQC in 2017: it has been registered longer than 74% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Kent lists 6.
Comparison set: every registered home care agency in Kent, CQC data for Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Sittingbourne, rated recently
- Wurel HouseMar 2025 · 0.7 miles
- Oaks Care Holdings LTDFeb 2025 · 0.7 miles
- SureCare SwaleMar 2025 · 1.4 miles
Questions about Norwyn Community Services
- Who runs Norwyn Community Services?
- CQC lists Norwyn Community Services Limited as the provider responsible for Norwyn Community Services.
- What services is Norwyn Community Services registered for?
- CQC lists Norwyn Community Services under: homecare agencies, supported living. Check which of these it is actively providing now.
- How is Norwyn Community Services rated for safety and leadership?
- CQC rates five key questions. For Norwyn Community Services: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What are Norwyn Community Services's fees?
- Norwyn Community Services has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Is Norwyn Community Services registered with CQC?
- Norwyn Community Services is on the CQC register as a home care agency (ID 1-3744606821) and was rated Good overall in November 2020.
- Where is Norwyn Community Services?
- Its office is at Central House, Central Avenue, Sittingbourne, ME10 4NU. Carers travel to people's homes, so check it covers your street.
- When did CQC last rate Norwyn Community Services?
- 25 November 2020 is when the current rating was published, 5 years ago. Check what has changed since, such as the manager or staffing.
- Is Norwyn Community Services registered for dementia care?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
Home care in nearby towns
In Kent
Is this your service? Show your rating on your website
Copy this code into your website. The badge updates itself if your CQC rating changes.
Is this your service? Claim it free to keep these details up to date, respond to families and add your own photos. See what members get.
Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.