Home care agency · Watford
Novus Care Limited - Watford
Illustrative photo, not of Novus Care Limited - Watford- Address
- Unit 6 Century Court, Tolpits Lane, Watford, WD18 9RS
- Run by
- Novus Care Limited (5 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2012 (14 years)
- Registered manager
- Angela Cazac
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07773800)
- Last CQC check
- 1 May 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
CQC regulated activities: Personal care
More in Watford: Home care in Watford (216) · Best rated home care agencies in Watford · Dementia care at home in Watford · Physical disability care at home in Watford · Learning disability care at home in Watford · Live-in care in Watford
See this service on the CQC website · CQC location ID 1-376279231
The service in brief
Registered with CQC as a home care agency, Novus Care Limited - Watford is based in Watford, run by Novus Care Limited. Its registered specialisms include dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
Its latest CQC rating is Good overall (May 2019). Well-led was rated Requires improvement. It is one of 30 CQC-registered home care agencies that have an office within 3 miles of Northwood; 21 of those are rated Good or Outstanding.
Rating history
- Apr 2016
- May 2019
- Today Rating 7 years old
Every overall rating on record for this location, earliest first.
CQC documents
- CQC inspection report 1 May 2019
- CQC inspection report 19 April 2016
- Inspection report 12 December 2013
- Inspection report 19 April 2013
Location and local area
- Ward
- Moor Park & Eastbury
- Parliamentary constituency
- South West Hertfordshire
- Integrated care board
- NHS Central East Integrated Care Board
- Type of area
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in WD18 (11)
Open the full map · Get directions · © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
The company behind Novus Care Limited - Watford
Novus Care Limited - Watford is run by Novus Care Limited (company 07773800), incorporated in 2011.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Novus Care Limited runs 5 CQC-registered services across 3 council areas; 4 of the 4 with a rating are Good or Outstanding (100%), against 88% for the same mix of services across England.
Key points from CQC's visit
- About the service: Novus Care provides person care for people with dementia, mental health, physical disability and sensory impairment who live in their own homes.
- People's experience of using this service: Care plans had been developed when people started using the service.
- However, risk assessments had not always been developed for each identified risk and lacked detail and guidance for staff.
- Staff demonstrated they knew the people they supported.
Inspected 2 April 2019; report published 1 May 2019. In CQC's words, from its published findings (Open Government Licence). Read the full report.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 14 of them rated Good or Outstanding, and the closest is Bluebird Care (Chiltern & Dacorum), under 0.5 miles away.
13 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Moor Park & Eastbury ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Specialisms
As listed with the regulator.
The ratings in context
Looking at the five areas: Well-led is rated below Good; 4 other areas are Good.
Across Hertfordshire, 40 of 196 rated agencies are Requires improvement for Well-led (20%).
The Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Budgeting for this agency
We estimate visits from Novus Care Limited - Watford at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
Council help is possible below £23,250 in savings: ask Hertfordshire Council for a free care needs assessment.
How CQC rated each area
- Safe164 of 196 in Hertfordshire
- Effective173 of 196 in Hertfordshire
- Caring172 of 196 in Hertfordshire
- Responsive172 of 196 in Hertfordshire
- Well-led40 of 196 in Hertfordshire
Ratings from CQC's most recent report, published 1 May 2019. Under each rating: how many agencies in Hertfordshire share it.
History with CQC
Registered in February 2012, it has 14 years on the CQC register.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
7 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
CQC lists 4 reports for this location, the latest dated 1 May 2019.
Family reviews
Nobody has reviewed Novus Care Limited - Watford here yet. Have you used it? A short, honest review helps the next family decide.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Where Novus Care Limited - Watford stands locally
- Rated Good. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (May 2019) is more recent than 18% of agency ratings in Hertfordshire.
- Registered with CQC in 2012: it has been registered longer than 93% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Hertfordshire lists 5.
- Areas CQC rated below Good: Well-led (22% of home care agencies in Hertfordshire are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Hertfordshire, CQC data for Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Watford, rated recently
- Sugarman Health and Wellbeing - WatfordMar 2026 · 3.2 miles
- Acer Healthcare Northwood & RuislipOct 2026 · 3.7 miles
- A2Z Home Care Services LimitedFeb 2025 · 4.7 miles
Novus Care Limited - Watford questions answered
- Is Novus Care Limited - Watford a registered provider?
- Registered, yes: location 1-376279231 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in May 2019.
- Where is Novus Care Limited - Watford?
- The agency's base is Unit 6 Century Court, Tolpits Lane, Watford, WD18 9RS. Confirm that its carers travel to your area.
- When did CQC last rate Novus Care Limited - Watford?
- The rating now shown was published on 1 May 2019, 7 years ago. Ask what has changed since then, for example in management or staffing.
- Does Novus Care Limited - Watford support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Who is the registered provider for Novus Care Limited - Watford?
- Novus Care Limited is the registered provider for Novus Care Limited - Watford.
- What type of care does Novus Care Limited - Watford provide?
- Registration for Novus Care Limited - Watford covers: homecare agencies. Check which of these it offers today.
- How is Novus Care Limited - Watford rated for safety and leadership?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led are the sections most worth your time.
- What are Novus Care Limited - Watford's fees?
- Novus Care Limited - Watford has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Get the quote in writing, including any extra charges.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.