Home care agency · Walsall
One Touch Quality Kare
Illustrative photo, not of One Touch Quality Kare- Address
- Bramcote Way, 3 Bramcote Way, Rushall, Walsall, WS4 1DG
- Run by
- One Touch Quality Kare Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2019 (7 years)
- Registered manager
- Sinikiwe Olorunfemi
- Company check
- Active, trading since 2010 (16 years), accounts up to date (Companies House 07324443)
- Last CQC check
- 17 Dec 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
Registered to provide: Personal care
More in Walsall: Home care in Walsall (153) · Best rated home care agencies in Walsall · Dementia care at home in Walsall · Elderly care at home in Walsall · Physical disability care at home in Walsall · Live-in care in Walsall
CQC page for this service · CQC location ID 1-6367824093
The service in brief
One Touch Quality Kare is a CQC-registered home care agency that also provides supported living in Walsall, run by One Touch Quality Kare Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and drug or alcohol problems.
At its most recent rating, CQC judged it Good overall (December 2025). It is one of 133 CQC-registered home care agencies that have an office within 7 miles of Bloxwich; 58 of those are rated Good or Outstanding.
Who they support
As listed with the regulator.
The ratings in context
All five areas CQC looks at are rated Good for One Touch Quality Kare: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 32 of the 47 other agencies in Walsall that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Budgeting for this agency
We estimate visits from One Touch Quality Kare at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Walsall Council for a free care needs assessment.
CQC's scores in detail
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, One Touch Quality Kare scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
Scale: 1 (significant shortfalls) to 4 (exceptional). From CQC, assessed 16 April 2025, published 17 December 2025, Open Government Licence. Statements without a score were not reassessed and their earlier result stands.
Location and local area
- Ward
- Rushall-Shelfield
- Council
- Walsall Council · paying for care
- Parliamentary constituency
- Aldridge-Brownhills
- NHS area (integrated care board)
- NHS Black Country Integrated Care Board
- Area classification
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% most deprived areas in England
- Postcode district
- Home care in WS4 (5)
Open the full map · Get directions · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Pure Quality Healthcare, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (4 of the nearest 25).
4 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Rushall-Shelfield ward, classed by ONS as urban (nearer to a major town or city), among the 30% most deprived neighbourhoods in England. NHS services here are planned by NHS Black Country ICB.
CQC ratings, area by area
- Safe75% score41 of 48 in Walsall
- Effective75% score45 of 48 in Walsall
- Caring75% score46 of 48 in Walsall
- Responsive75% score46 of 48 in Walsall
- Well-led75% score33 of 48 in Walsall
As rated by CQC, published 17 December 2025. Under each rating: how many agencies in Walsall share it.
The inspection, summarised
- An assessment has been undertaken of a specialist service that is registered for use by autistic people or people with a learning disability.
- People’s care was planned around their individual needs and regularly reviewed to ensure it was responsive to people’s changing needs.
- Risk assessments offered guidance to staff about how to support people safely and gave consideration to individual and environmental risks.
- People spoke positively about the care and support they received.
In CQC's words, from its published findings (Open Government Licence). Read the full report.
The company behind One Touch Quality Kare
One Touch Quality Kare is run by One Touch Quality Kare Limited (company 07324443), incorporated in 2010, 8 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse, other residential care, social work without accommodation for older and disabled people (which includes home care) and other social work without accommodation.
History with CQC
Registered in February 2019, it has 7 years on the CQC register.
CQC has rated it once overall, as Good, in December 2025.
Family reviews
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Compared with other agencies locally
- Rated Good. Across Walsall, 83% of the 48 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (December 2025) is more recent than 75% of agency ratings in Walsall.
- Registered with CQC in 2019: it has been registered longer than 64% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Walsall lists 6.
Comparison set: every registered home care agency in Walsall, CQC data for Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Walsall
- TLCareServices LimitedJun 2026 · under 0.5 miles
- Ability Healthcare Cannock LtdJun 2026 · under 0.5 miles
- Furlong HouseAug 2026 · 0.7 miles
One Touch Quality Kare: common questions
- When was One Touch Quality Kare last inspected?
- The latest rating is dated 17 December 2025; ask whether there have been changes since.
- Does One Touch Quality Kare support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is One Touch Quality Kare registered with CQC?
- One Touch Quality Kare is on the CQC register as a home care agency (ID 1-6367824093) and was rated Good overall in December 2025.
- Where is One Touch Quality Kare based?
- Its office is at Bramcote Way, 3 Bramcote Way, Rushall, Walsall, WS4 1DG. Carers travel to people's homes, so check it covers your street.
- How did One Touch Quality Kare score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What are One Touch Quality Kare's fees?
- One Touch Quality Kare hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Who runs One Touch Quality Kare?
- On CQC's register the provider is One Touch Quality Kare Limited.
- What services is One Touch Quality Kare registered for?
- Registration for One Touch Quality Kare covers: homecare agencies, supported living. Check which of these it offers today.
Look further afield
In Walsall
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.