Home care agency · Waltham Cross
Optimam Complex Care
Illustrative photo, not of Optimam Complex Care- Address
- 8 High Street, Waltham Cross, EN8 7BY
- Run by
- Jothbel Care Services Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- May 2020 (6 years)
- Registered manager
- Francisca Ngozi Ikwuegbu
- Company check
- Active, trading since 2019 (7 years), accounts up to date (Companies House 12221008)
- Last CQC check
- 19 Aug 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered activities: Personal care · Treatment of disease, disorder or injury
More in Cheshunt: Home care in Cheshunt (200) · Best rated home care agencies in Cheshunt · Elderly care at home in Cheshunt · Physical disability care at home in Cheshunt · Learning disability care at home in Cheshunt · Live-in care in Cheshunt
Full report at cqc.org.uk · CQC location ID 1-8560838548
Introducing Optimam Complex Care
Optimam Complex Care in Waltham Cross is registered with the Care Quality Commission as a home care agency, run by Jothbel Care Services Limited. The service is registered to support adults of all ages and children and lists physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (August 2025). It is one of 200 CQC-registered home care agencies that have an office within 7 miles of Cheshunt; 115 of those are rated Good or Outstanding.
Budgeting for this agency
We estimate visits from Optimam Complex Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), Hertfordshire Council may pay part of the cost after a free care needs assessment.
Ownership and company checks
Optimam Complex Care is run by Jothbel Care Services Limited (company 12221008), incorporated in 2019.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is medical nursing home activities.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Devoted Care Agency Ltd, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
4 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Waltham Cross ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Central East ICB.
Inspection findings in brief
- Assessment activity started on 09 June and ended on 01 August 2025.
- Care was provided by registered nurses or healthcare assistants, which was determined by the assessed needs of each child. Relatives and staff offered positive feedback about their experiences of the service. A learning culture was evident.
- The manager was pro-active in seeking feedback and making improvements.
- Examples given included improvements to the management and monitoring of health conditions, engagement with community activities and education and increased wellbeing for all family members. Relatives felt the care and support received was safe and was provided by consistent staff, who were skilled and knowledgeable.
In CQC's words, from its published findings (Open Government Licence). Read the full report.
History with CQC
Optimam Complex Care has been registered with CQC since May 2020, about 6 years.
One overall rating to date: Good, published August 2025.
CQC ratings, area by area
- Safe75% score164 of 196 in Hertfordshire
- Effective75% score173 of 196 in Hertfordshire
- Caring75% score172 of 196 in Hertfordshire
- Responsive75% score172 of 196 in Hertfordshire
- Well-led75% score138 of 196 in Hertfordshire
Ratings from CQC's most recent report, published 19 August 2025. Under each rating: how many agencies in Hertfordshire share it.
Registered specialisms
Specialisms as registered with CQC.
How the scores break down
Behind each rating sit scores of 1 to 4 for individual quality statements, which CQC turns into a percentage for the area. Averaged across the five areas, Optimam Complex Care scores 75%.
Safe 75%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments3 · Good
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 4 June 2025, published 19 August 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
Where it is
- Ward
- Waltham Cross
- Parliamentary constituency
- Broxbourne
- Local NHS (ICB)
- NHS Central East Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in EN8 (15)
View on OpenStreetMap · Directions · Map © OpenStreetMap contributors
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). Care happens at home, not here: this is where the agency is run from.
What the ratings tell you
Optimam Complex Care has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 137 of the 195 other agencies in Hertfordshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Well-led at 75%, averaging 75% overall.
Family reviews
Be the first to review Optimam Complex Care. Your experience helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Optimam Complex Care compares
- Rated Good. Across Hertfordshire, 86% of the 192 rated home care agencies are Good or Outstanding and 11 are Outstanding.
- Its rating (August 2025) is more recent than 91% of agency ratings in Hertfordshire.
- Registered with CQC in 2020: it has been registered longer than 53% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Hertfordshire lists 5.
Benchmarked against all CQC-registered home care agencies in Hertfordshire (Oct 2026).
Other agencies close by
Guides for families
Other home care agencies near Cheshunt with recent ratings
- Angel Support (Newham) LtdFeb 2026 · 0.9 miles
- Genuine Carers- EnfieldSep 2025 · 0.9 miles
- Green Olive Care LtdMar 2026 · 0.9 miles
Questions about Optimam Complex Care
- When did CQC last rate Optimam Complex Care?
- Its current CQC rating dates from 19 August 2025, 1 year ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Can Optimam Complex Care care for someone with dementia?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
- Is Optimam Complex Care registered with CQC?
- Optimam Complex Care is on the CQC register as a home care agency (ID 1-8560838548) and was rated Good overall in August 2025.
- What is Optimam Complex Care's address?
- The agency works from 8 High Street, Waltham Cross, EN8 7BY; ask which postcodes its carers cover.
- Is Optimam Complex Care rated well for safety?
- CQC rates five key questions. For Optimam Complex Care: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does care from Optimam Complex Care cost?
- Optimam Complex Care has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Which provider runs Optimam Complex Care?
- The registered provider is Jothbel Care Services Limited, according to CQC.
- What kind of care can Optimam Complex Care offer?
- Optimam Complex Care is registered for homecare agencies. Ask which of these it provides at the moment.
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.