Home care agency · Ipswich
Peppercorn House
Illustrative photo, not of Peppercorn House- Address
- 31 Peppercorn Way, Ipswich, IP2 8RT
- Run by
- Agincare UK Limited (31 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported housing
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- November 2025 (11 months)
- Part of
- Agincare
- Registered manager
- *
- Company check
- Active, trading since 2007 (19 years), accounts up to date (Companies House 06099679)
- Last CQC check
- 22 Feb 2022
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Regulated activities on its registration: Personal care
More in Ipswich: Home care in Ipswich (86) · Best rated home care agencies in Ipswich · Dementia care at home in Ipswich · Elderly care at home in Ipswich · Physical disability care at home in Ipswich · Live-in care in Ipswich
Full report at cqc.org.uk · CQC location ID 1-25369385190
The service in brief
Peppercorn House in Ipswich is registered with the Care Quality Commission as a home care agency, run by Agincare UK Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (June 2018). It is one of 86 CQC-registered home care agencies that have an office within 7 miles of Ipswich; 50 of those are rated Good or Outstanding.
History with CQC
Peppercorn House registered with CQC in November 2025, so it is a new service.
CQC has published 3 overall ratings for it (2016–2022), starting at Good; it has gone up 0 and down 0 times, and is now Inspected but not rated.
It has gone 8 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
This rating belongs to the former operator. The current provider has not had its own inspection here yet.
Specialisms
Registration details from CQC.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 11 of them rated Good or Outstanding, and the closest is Support Unlimited Uk Ltd, under 0.5 miles away.
13 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Bridge ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.
Budgeting for this agency
We estimate visits from Peppercorn House at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Suffolk Council can help with costs for people with savings under £23,250, starting with a free assessment.
The registered provider
Peppercorn House is run by Agincare Uk Limited (company 06099679), incorporated in 2007, 18 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Agincare UK Limited runs 31 CQC-registered services across 21 council areas; 21 of the 25 with a rating are Good or Outstanding (84%), against 88% for the same mix of services across England.
It trades under the Agincare brand, which covers 91 services run by 28 registered providers.
Each area CQC checks
- Safe127 of 145 in Suffolk
- Effective131 of 144 in Suffolk
- Caring125 of 144 in Suffolk
- Responsive124 of 144 in Suffolk
- Well-led104 of 145 in Suffolk
Ratings from CQC's most recent report, published 9 June 2018. Under each rating: how many agencies in Suffolk share it.
Earlier inspections
- Apr 2016
- Jun 2018
- Feb 2022
- Today Rating 8 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is lower than the one before.
Finding it
- Ward
- Bridge
- Council
- Suffolk County Council · paying for care
- Parliamentary constituency
- Ipswich
- Integrated care board
- NHS Norfolk and Suffolk Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in IP2 (13)
See the wider area · Directions · OpenStreetMap (ODbL)
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Reading Peppercorn House's CQC ratings
Peppercorn House has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 103 of the 144 other agencies in Suffolk that CQC has rated.
Family reviews
Be the first to review Peppercorn House. Your experience helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across Suffolk, 89% of the 145 rated home care agencies are Good or Outstanding and 19 are Outstanding.
- Its rating (June 2018) is more recent than 12% of agency ratings in Suffolk.
- Registered with CQC in 2025, it is one of the newest home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Suffolk lists 5.
Based on the CQC register for Suffolk as at Oct 2026.
Also nearby
Guides for families
Other home care agencies near Ipswich with recent ratings
- Housing 21 - Holm CourtJun 2026 · 4.2 miles
- True Nest Care LimitedAug 2026 · under 0.5 miles
- Above & Beyond Care LtdJul 2026 · 3.2 miles
Quick answers about Peppercorn House
- Is Peppercorn House a registered provider?
- Yes: CQC lists it as a home care agency under location ID 1-25369385190 and was rated Good overall in June 2018.
- Where is Peppercorn House?
- The agency works from 31 Peppercorn Way, Ipswich, IP2 8RT; ask which postcodes its carers cover.
- When did CQC last rate Peppercorn House?
- CQC published the current rating on 9 June 2018, 8 years ago. Older ratings are common, so ask about changes since.
- Does Peppercorn House support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- Who runs Peppercorn House?
- Peppercorn House is run by Agincare UK Limited, the registered provider on the CQC register.
- What services is Peppercorn House registered for?
- Registration for Peppercorn House covers: homecare agencies, supported housing. Check which of these it offers today.
- Is Peppercorn House rated well for safety?
- CQC rates five key questions. For Peppercorn House: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
- How much does Peppercorn House charge?
- Peppercorn House's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.