Home care agency · Bristol
PI Care
Illustrative photo, not of PI Care- Address
- 96 Dewfalls Drive, Bradley Stoke, Bristol, BS32 9BT
- Run by
- Promoting Independent Care Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- August 2021 (5 years)
- Registered manager
- Charlotte Aimee Cole
- Company check
- Active, trading since 2019 (7 years), accounts up to date (Companies House 12185047)
- Last CQC check
- 29 Mar 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care · Treatment of disease, disorder or injury
More in Bristol: Home care in Bristol (168) · Best rated home care agencies in Bristol · Elderly care at home in Bristol · Physical disability care at home in Bristol · Learning disability care at home in Bristol · Live-in care in Bristol
Read the full CQC inspection report · CQC location ID 1-11384215858
The service in brief
PI Care is a CQC-registered home care agency that also provides supported living in Bristol, run by Promoting Independent Care Ltd. Its CQC registration covers adults of all ages and children, including people living with physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (March 2023). Well-led was rated Requires improvement. It is one of 101 CQC-registered home care agencies that have an office within 7 miles of Patchway; 63 of those are rated Good or Outstanding.
What CQC's inspectors reported
- Right Support: Relatives told us their family members had choice and control and staff knew them as individuals, although some relative's experience was less positive.
- Staff supported people to make decisions where possible.
- Staff communicated with people in ways that met their needs.
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible.
Inspected 1 February 2023; report published 29 March 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
How CQC rated each area
- Safe50 of 56 in South Gloucestershire
- Effective55 of 56 in South Gloucestershire
- Caring50 of 56 in South Gloucestershire
- Responsive48 of 56 in South Gloucestershire
- Well-led10 of 56 in South Gloucestershire
From CQC's latest report, published 29 March 2023. Under each rating: how many agencies in South Gloucestershire share it.
Earlier inspections
- Nov 2022
- Mar 2023
- Today Rating 3 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Reports on the CQC website
- CQC inspection report 29 March 2023
- CQC inspection report 23 November 2022
Where it is
- Ward
- Bradley Stoke North
- Parliamentary constituency
- Filton and Bradley Stoke
- NHS planning area
- NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in BS32 (22)
View on OpenStreetMap · How to get there · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Who runs it
PI Care is run by Promoting Independent Care Ltd (company 12185047), incorporated in 2019, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 15 of them rated Good or Outstanding, and the closest is Enriching Healthcare Ltd, under 0.5 miles away.
6 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Bradley Stoke North ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Bristol, North Somerset and South Gloucestershire ICB.
Costs to expect
We estimate visits from PI Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
South Gloucestershire Council can help with costs for people with savings under £23,250, starting with a free assessment.
Needs it is registered to meet
Registration details from CQC.
Track record
CQC registration dates from August 2021, so the service has been operating for around 5 years under its current registration.
CQC has published 2 overall ratings for it (2022–2023), starting at Requires improvement and improving to Good.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
2 reports have been published for this location, most recently on 29 March 2023.
Strengths and weak spots in the ratings
For PI Care, Well-led is rated below Good; 4 other areas are Good.
Across South Gloucestershire, 10 of 56 rated agencies are Requires improvement for Well-led (18%).
If you are considering it, read the Well-led section of the report first and ask what has changed since the inspection.
Family reviews
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How PI Care compares
- Rated Good. Across South Gloucestershire, 91% of the 56 rated home care agencies are Good or Outstanding and 6 are Outstanding.
- Its rating (March 2023) is more recent than 71% of agency ratings in South Gloucestershire.
- Registered with CQC in 2021: it has been registered longer than 54% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in South Gloucestershire lists 6.
- Areas CQC rated below Good: Well-led (18% of home care agencies in South Gloucestershire are also rated below Good here). Ask the provider what has changed since.
Based on the CQC register for South Gloucestershire as at Oct 2026.
Nearby options
Guides for families
Recently rated home care agencies near Bristol
- Home Instead Senior CareAug 2026 · 2.7 miles
- Thornhill Health CareMar 2026 · 1.0 miles
- Afon Healthcare LtdApr 2026 · 1.1 miles
Frequently asked about PI Care
- How much does PI Care charge?
- PI Care hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is PI Care rated for safety and leadership?
- CQC rates five key questions. For PI Care: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- What kind of care can PI Care offer?
- Registration for PI Care covers: homecare agencies, supported living. Check which of these it offers today.
- Who runs PI Care?
- On CQC's register the provider is Promoting Independent Care Ltd.
- Can PI Care care for someone with dementia?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- When was PI Care last inspected?
- The latest rating is dated 29 March 2023, 3 years ago; ask whether there have been changes since.
- Where is PI Care?
- Its office is at 96 Dewfalls Drive, Bradley Stoke, Bristol, BS32 9BT. Carers travel to people's homes, so check it covers your street.
- Is PI Care a registered provider?
- PI Care is on the CQC register as a home care agency (ID 1-11384215858) and was rated Good overall in March 2023.
Home care in nearby towns
In South Gloucestershire
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.