Home care agency · Attleborough

Pride Home Care

Rated Requires improvement by CQC Rating published 29 June 2022 Rating 4 years old
Rated 4 years ago. CQC's last published rating for this service is from June 2022. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
A home carer helping an older man with his hair at home Illustrative photo, not of Pride Home Care
Address
Queens Square, Attleborough, NR17 2AE
Run by
Pride Home Care Limited
Type of provider
Independent (private company)
Service
Home care agency
Dementia
Not listed as a specialism with CQC; ask the provider
Registered with CQC
August 2019 (7 years)
Registered manager
Tessa Ann Lucas Daniel Robert Burcham
Company check
Active, trading since 2019 (7 years), accounts up to date (Companies House 12040880)
Last CQC check
29 Jun 2022
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate

Licensed by CQC for: Personal care

Read the full CQC inspection report · CQC location ID 1-7343051457

An overview of Pride Home Care

Pride Home Care is a CQC-registered home care agency in Attleborough, run by Pride Home Care Limited. Its CQC registration covers adults of all ages, including people living with physical disabilities and sight or hearing loss.

At its most recent rating, CQC judged it Requires improvement overall (June 2022). Safe and Well-led were rated Requires improvement. It is one of 13 CQC-registered home care agencies that have an office within 7 miles of Attleborough; 6 of those are rated Good or Outstanding.

Who the service is registered for

Registration details from CQC.

Ownership and company checks

Pride Home Care is run by Pride Home Care Limited (company 12040880), incorporated in 2019.

At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.

Its registered business activity is other residential care.

The local picture

There are 3 other agencies within 3 miles, 1 of them rated Good or Outstanding; the nearest is Riseup Healthcare Ltd, under 0.5 miles away.

5 of the 8 nearest rated agencies have a more recent rating than this one.

It sits in Attleborough Burgh & Haverscroft ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Norfolk and Suffolk ICB.

From the latest CQC inspection

  • Medicines were not well managed to keep people safe.
  • Auditing of medicines had taken place but failed to identify a number of concerns we identified, putting people at risk of harm.
  • The registered manager took immediate action to strengthen this area and protect people.
  • Feedback from people and their relatives was mixed.

Inspected 12 May 2022; report published 29 June 2022; supporting 116 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.

What the ratings tell you

Looking at the five areas: Safe and Well-led are rated below Good; 3 other areas are Good.

Across Norfolk, 28 of 120 rated agencies are Requires improvement for Safe (23%), while 34 of 120 rated agencies are Requires improvement for Well-led (28%).

The Safe and Well-led findings are the part of the report to read closely; ask the manager what has been put right.

What it may cost

We estimate visits from Pride Home Care at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

Regional live-in prices sit at roughly £1,450–£1,770 per week.

People with savings under £23,250 may get help from Norfolk Council after a needs and financial assessment.

Past CQC ratings

  1. Oct 2021 Requires improvement
  2. Jun 2022 Requires improvement
  3. Today Rating 4 years old

The location's rating record from CQC, from first to latest.

CQC reports

Map and area details

Ward
Attleborough Burgh & Haverscroft
Parliamentary constituency
Mid Norfolk
NHS area (integrated care board)
NHS Norfolk and Suffolk Integrated Care Board
Area classification
Urban · nearer to a major town or city
Neighbourhood deprivation
Among the 50% least deprived areas in England

View on OpenStreetMap · Plan a journey · Map © OpenStreetMap contributors

Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.

CQC ratings, area by area

  • SafeRequires improvement28 of 120 in Norfolk
  • EffectiveGood106 of 120 in Norfolk
  • CaringGood106 of 120 in Norfolk
  • ResponsiveGood100 of 120 in Norfolk
  • Well-ledRequires improvement34 of 120 in Norfolk

As rated by CQC, published 29 June 2022. Under each rating: how many agencies in Norfolk share it.

How long it has been running

Registered in August 2019, it has 7 years on the CQC register.

CQC has published 2 overall ratings for it (2021–2022), starting at Requires improvement and staying Requires improvement every time.

No new overall rating has been published for 4 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.

2 reports have been published for this location, most recently on 29 June 2022.

Family reviews

No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.

We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.

Looking at Pride Home Care for someone? This form is for reviews of care already received. To ask about availability and prices, send a free enquiry instead.

Ask about availability and prices

Review Pride Home Care

Tell other families what the care was like. Please describe your own experience.

Overall
You are a
Score the main areas (optional)

We'll email you a link to confirm; your review goes live when you click it. We use your email only to check the review is genuine.

Pride Home Care against its area

  • Rated Requires improvement. Across Norfolk, 76% of the 119 rated home care agencies are Good or Outstanding and 8 are Outstanding.
  • Its rating (June 2022) is more recent than 56% of agency ratings in Norfolk.
  • Registered with CQC in 2019: it has been registered longer than 56% of home care agencies in the area.
  • It lists 4 specialisms with CQC; the typical agency in Norfolk lists 6.
  • Areas CQC rated below Good: Safe (26% of home care agencies in Norfolk are also rated below Good here); Well-led (32% of home care agencies in Norfolk are also rated below Good here). Ask the provider what has changed since.

Benchmarked against all CQC-registered home care agencies in Norfolk (Oct 2026).

Closest alternatives

Guides for families

Newer ratings near Attleborough

What families ask about Pride Home Care

When was Pride Home Care last inspected?
The rating now shown was published on 29 June 2022, 4 years ago. Ask what has changed since then, for example in management or staffing.
Can Pride Home Care care for someone with dementia?
Dementia is not listed among the specialisms on its CQC registration. Ask the provider directly if this matters to you.
Is Pride Home Care registered with CQC?
Yes: CQC lists it as a home care agency under location ID 1-7343051457 and was rated Requires improvement overall in June 2022.
What is Pride Home Care's address?
Queens Square, Attleborough, NR17 2AE is the agency's office; check it serves your postcode.
How is Pride Home Care rated for safety and leadership?
The five CQC areas: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
What are Pride Home Care's fees?
We don't have published prices from Pride Home Care yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
Which provider runs Pride Home Care?
The registered provider is Pride Home Care Limited, according to CQC.
What services is Pride Home Care registered for?
Pride Home Care is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.

Look further afield

In Norfolk

Is this your service? Claim it free to reply to reviews and invite families to review you. Members add photos, prices and availability, and can receive enquiries.

Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.

Request prices

We send your message to this provider only, unless you tick others below. They reply to you by email.

Even the first half helps us pick the nearest providers. Leave it blank and we use Attleborough.

So providers can call you back with prices and availability, often the same day.

By sending, you agree we will contact you by phone and email about your request and share your name, email, phone and care needs with the providers you have ticked, so they can contact you. Privacy notice.

Free · No obligation · Only CQC-registered providers · Only the ones you tick see your details

Providers pay us a fee for each enquiry, never to rank higher in our lists.