Home care agency · Romford
ProtectHand Care Limited
Illustrative photo, not of ProtectHand Care Limited- Address
- Unit 2 & 3 Elizabeth Business Centre, 49 Station Road, Harold Wood, Romford, RM3 0BS
- Run by
- Protecthand Care Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- July 2025 (1 year)
- Registered manager
- Eva Mwanza
- Company check
- Active, trading since 2018 (8 years), accounts up to date (Companies House 11627777)
- Last CQC check
- 5 Jan 2023
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimated from prices published locally; not a quote. How we estimate
Registered to provide: Personal care · Treatment of disease, disorder or injury
More in Havering: Home care in Havering (120) · Best rated home care agencies in Havering · Dementia care at home in Havering · Elderly care at home in Havering · Physical disability care at home in Havering · Live-in care in Havering
See this service on the CQC website · CQC location ID 1-23871437165
An overview of ProtectHand Care Limited
ProtectHand Care Limited is a CQC-registered home care agency that also provides supported living in Romford, run by Protecthand Care Limited. Its CQC registration covers older people and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (January 2023). It is one of 120 CQC-registered home care agencies that are based in the borough of Havering; 68 of those are rated Good or Outstanding.
Earlier inspections
- Dec 2021
- Jan 2023
- Today Rating 3 years old
Overall ratings CQC has published for this location, oldest first. The latest rating is an improvement on the one before.
Map and area details
- Ward
- Harold Wood
- Parliamentary constituency
- Hornchurch and Upminster
- NHS area (integrated care board)
- NHS North East London Integrated Care Board
- Urban or rural
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in RM3 (25)
See the wider area · Route planner · © OpenStreetMap contributors
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Care happens at home, not here: this is where the agency is run from.
Who runs it
ProtectHand Care Limited is run by Protecthand Care Ltd (company 11627777), incorporated in 2018, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is medical nursing home activities and care for people with learning disabilities, mental health problems or substance misuse.
How long it has been running
CQC registration dates from July 2025, so the service has been operating for around 1 year under its current registration.
CQC has published 2 overall ratings for it (2021–2023), starting at Requires improvement and improving to Good.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
The current rating was given to a previous provider; the present one has not yet been inspected here.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Jankan Care, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (6 of the nearest 25).
9 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Harold Wood ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS North East London ICB.
Strengths and weak spots in the ratings
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 64 of the 73 other agencies in Havering that CQC has rated.
What it may cost
We estimate visits from ProtectHand Care Limited at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
A live-in carer typically costs £1,620–£1,980 a week locally.
If savings are under the upper limit (£23,250 in England), Havering Council may pay part of the cost after a free care needs assessment.
How CQC rated each area
- Safe63 of 74 in Havering
- Effective66 of 74 in Havering
- Caring72 of 74 in Havering
- Responsive66 of 74 in Havering
- Well-led65 of 74 in Havering
CQC key question ratings, published 5 January 2023. Under each rating: how many agencies in Havering share it.
Who they support
Registration details from CQC.
Family reviews
No family has reviewed ProtectHand Care Limited on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where ProtectHand Care Limited stands locally
- Rated Good. Across Havering, 93% of the 73 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (January 2023) is more recent than 51% of agency ratings in Havering.
- Registered with CQC in 2025: it has been registered longer than 8% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Havering lists 6.
Benchmarked against all CQC-registered home care agencies in Havering (Oct 2026).
Closest alternatives
Guides for families
Havering: home care agencies inspected recently
- Prestige Care & Support LtdJan 2026 · 0.6 miles
- Inna CareSep 2025 · 0.7 miles
- HomeFeb 2026 · 0.7 miles
Frequently asked about ProtectHand Care Limited
- What are ProtectHand Care Limited's fees?
- No fee list from ProtectHand Care Limited has reached us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Ask for a written quote that includes weekend and bank holiday rates.
- How is ProtectHand Care Limited rated for safety and leadership?
- CQC rates five key questions. For ProtectHand Care Limited: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What services is ProtectHand Care Limited registered for?
- ProtectHand Care Limited is registered for homecare agencies, supported living. Ask which of these it provides at the moment.
- Who runs ProtectHand Care Limited?
- ProtectHand Care Limited is run by Protecthand Care Limited, the registered provider on the CQC register.
- Is ProtectHand Care Limited registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- When did CQC last rate ProtectHand Care Limited?
- 5 January 2023 is when the current rating was published, 3 years ago. Check what has changed since, such as the manager or staffing.
- Where is ProtectHand Care Limited based?
- Its office is at Unit 2 & 3 Elizabeth Business Centre, 49 Station Road, Harold Wood, Romford, RM3 0BS. Carers travel to people's homes, so check it covers your street.
- Is ProtectHand Care Limited registered with CQC?
- Yes: CQC lists it as a home care agency under location ID 1-23871437165 and was rated Good overall in January 2023.
Home care in nearby towns
In Havering
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.