Home care agency · Worcester
Rely Care Agency Limited
Illustrative photo, not of Rely Care Agency Limited- Address
- 33A Himbleton Road, St Johns, Worcester, WR2 6BA
- Run by
- Rely Care Agency Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- November 2010 (15 years)
- Registered manager
- Sarah-Louise Tongue
- Company check
- Active, trading since 2001 (25 years), accounts up to date (Companies House 04301656)
- Last CQC check
- 16 Apr 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Regulated activities on its registration: Personal care
More in Worcester: Home care in Worcester (35) · Best rated home care agencies in Worcester · Elderly care at home in Worcester · Physical disability care at home in Worcester · Learning disability care at home in Worcester · Live-in care in Worcester
CQC page for this service · CQC location ID 1-122138077
Rely Care Agency Limited at a glance
Rely Care Agency Limited in Worcester is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (April 2019). It is one of 35 CQC-registered home care agencies that have an office within 7 miles of Worcester; 25 of those are rated Good or Outstanding.
Each area CQC checks
- Safe80 of 90 in Worcestershire
- Effective86 of 90 in Worcestershire
- Caring77 of 90 in Worcestershire
- Responsive81 of 90 in Worcestershire
- Well-led70 of 90 in Worcestershire
From CQC's latest report, published 16 April 2019. Under each rating: how many agencies in Worcestershire share it.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Eclipse HomeCare (Worcester), 0.8 miles away.
14 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in St Clement ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Herefordshire and Worcestershire ICB.
Rating history
- Aug 2016
- Apr 2019
- Today Rating 7 years old
Overall ratings CQC has published for this location, oldest first.
Published inspection reports
- CQC inspection report 16 April 2019
- CQC inspection report 4 August 2016
- Inspection report 6 February 2014
- Inspection report 15 January 2013
- Inspection report 3 January 2012
Where it is
- Ward
- St Clement
- Parliamentary constituency
- Worcester
- Local NHS (ICB)
- NHS Herefordshire and Worcestershire Integrated Care Board
- Urban or rural
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
- Postcode district
- Home care in WR2 (6)
See the wider area · Get directions · Base map © OpenStreetMap
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Costs to expect
We estimate visits from Rely Care Agency Limited at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), Worcestershire Council may pay part of the cost after a free care needs assessment.
Who runs it
Rely Care Agency Limited is run by Rely Care Agency Limited (company 04301656), incorporated in 2001, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Rely Care Agency Limited runs 2 CQC-registered services; 2 of the 2 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.
All 2 are in Worcestershire, so it is a local operator rather than a national chain.
Track record
Registered in November 2010, it has 15 years on the CQC register.
CQC has published 2 overall ratings for it (2016–2019), starting at Good and staying Good every time.
At 7 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
CQC lists 5 reports for this location, the latest dated 16 April 2019.
Inspection findings in brief
- People's experience of using this service: People received personalised support from support workers who knew them well.
- Rotas were arranged so the same workers supported the person with a backup worker to cover times when the main worker could not attend.
- People were encouraged to remain as independent as possible.
- Care records emphasised that support workers should encourage and support people to be independent.
Inspected 19 February 2019; report published 16 April 2019. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Rely Care Agency Limited: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 69 of the 89 other agencies in Worcestershire that CQC has rated.
Specialisms
Taken from its CQC registration.
Family reviews
Nobody has reviewed Rely Care Agency Limited here yet. Have you used it? A short, honest review helps the next family decide.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Rely Care Agency Limited in local context
- Rated Good. Across Worcestershire, 91% of the 88 rated home care agencies are Good or Outstanding and 7 are Outstanding.
- Its rating (April 2019) is more recent than 20% of agency ratings in Worcestershire.
- Registered with CQC in 2010, it is one of the longest-registered home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Worcestershire lists 6.
All figures compare it with other home care agencies in Worcestershire; CQC register, Oct 2026.
Closest alternatives
Guides for families
Worcester: home care agencies inspected recently
- Simply The Best Care LtdJul 2025 · under 0.5 miles
Rely Care Agency Limited questions answered
- Is Rely Care Agency Limited regulated by the Care Quality Commission?
- It is. The CQC register records Rely Care Agency Limited as a home care agency, location ID 1-122138077 and was rated Good overall in April 2019.
- How recent is Rely Care Agency Limited's CQC rating?
- Its current CQC rating dates from 16 April 2019, 7 years ago. Ratings can be several years old; ask what has changed since, such as a new manager.
- Is Rely Care Agency Limited rated well for safety?
- CQC rates five key questions. For Rely Care Agency Limited: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- Does Rely Care Agency Limited support people with dementia?
- No dementia specialism is recorded with CQC. Ask the provider directly if this is likely to matter.
- Where is Rely Care Agency Limited based?
- The agency works from 33A Himbleton Road, St Johns, Worcester, WR2 6BA; ask which postcodes its carers cover.
- What type of care does Rely Care Agency Limited provide?
- Rely Care Agency Limited is registered for homecare agencies. Ask which of these it provides at the moment.
- How much does Rely Care Agency Limited charge?
- No fee list from Rely Care Agency Limited has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
More home care agencies nearby
In Worcestershire
Is this your service? Show your rating on your website
Copy and paste this code into your site. If CQC changes your rating, the badge updates too.
Is this your service? Claim it free to reply to reviews and invite families to review you. Members add photos, prices and availability, and can receive enquiries.
CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.