Home care agency · Cheltenham
Richmond Village Cheltenham DCA
Illustrative photo, not of Richmond Village Cheltenham DCA- Address
- Hatherley Lane, Cheltenham, GL51 6PN
- Run by
- Richmond Villages Operations Limited (19 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2020 (6 years)
- Part of
- BUPA Group
- Registered manager
- Lea Renee Birt
- Company check
- Active, trading since 2003 (23 years), accounts up to date (Companies House 04779288)
- Last CQC check
- 15 Jul 2021
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Cheltenham: Home care in Cheltenham (61) · Best rated home care agencies in Cheltenham · Dementia care at home in Cheltenham · Elderly care at home in Cheltenham · Care for adults under 65 at home in Cheltenham · Live-in care in Cheltenham
See this service on the CQC website · CQC location ID 1-8416315206
Richmond Village Cheltenham DCA at a glance
Registered with CQC as a home care agency, Richmond Village Cheltenham DCA is based in Cheltenham, run by Richmond Villages Operations Limited. It supports adults of all ages, with registered specialisms in dementia.
Its latest CQC rating is Good overall (July 2021). It is one of 61 CQC-registered home care agencies that have an office within 7 miles of Cheltenham; 40 of those are rated Good or Outstanding.
Who runs it
Richmond Village Cheltenham DCA is run by Richmond Villages Operations Limited (company 04779288), incorporated in 2003, 16 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 4 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Richmond Villages Operations Limited runs 19 CQC-registered services across 7 council areas; 16 of the 19 with a rating are Good or Outstanding (84%), against 85% for the same mix of services across England.
4 of its services are in Gloucestershire.
It trades under the BUPA Group brand, which covers 130 services run by 15 registered providers.
How its rating has changed
- Jul 2021
- Today Rating 5 years old
Overall ratings CQC has published for this location, oldest first.
Reports on the CQC website
- CQC inspection report 15 July 2021
Map and area details
- Ward
- Benhall, the Reddings & Fiddler's Green
- Parliamentary constituency
- Cheltenham
- NHS area (integrated care board)
- NHS Gloucestershire Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in GL51 (14)
View on OpenStreetMap · How to get there · Base map © OpenStreetMap
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. This is the agency's office; care is delivered in people's own homes around it.
The five key questions
- Safe106 of 129 in Gloucestershire
- Effective116 of 129 in Gloucestershire
- Caring113 of 129 in Gloucestershire
- Responsive115 of 129 in Gloucestershire
- Well-led83 of 129 in Gloucestershire
From CQC's latest report, published 15 July 2021. Under each rating: how many agencies in Gloucestershire share it.
Who the service is registered for
As listed with the regulator.
Strengths and weak spots in the ratings
All five areas CQC looks at are rated Good for Richmond Village Cheltenham DCA: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 82 of the 128 other agencies in Gloucestershire that CQC has rated.
How long it has been running
Richmond Village Cheltenham DCA has been registered with CQC since March 2020, about 6 years.
One overall rating to date: Good, published July 2021.
5 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
Key points from CQC's visit
- People felt safe and at home at Richmond Village Cheltenham DCA and spoke positively about the care and support they received.
- Relatives had peace of mind regarding their loved one's care.
- The service worked collaboratively alongside Richmond Village Cheltenham (a nursing care home).
- The services worked to provide a pathway of care which supported people to stay within the village when their needs changed.
Inspected 26 May 2021; report published 15 July 2021. In CQC's words, from its published findings (Open Government Licence). Read the full report.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 19 of them rated Good or Outstanding, and the closest is Care at Home, under 0.5 miles away.
14 of the 22 nearest rated agencies have a more recent rating than this one.
It sits in Benhall, the Reddings & Fiddler's Green ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Gloucestershire ICB.
What it may cost
We estimate visits from Richmond Village Cheltenham DCA at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask Gloucestershire Council for a free care needs assessment.
Family reviews
Nobody has reviewed Richmond Village Cheltenham DCA here yet. Have you used it? A short, honest review helps the next family decide.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
How Richmond Village Cheltenham DCA compares
- Rated Good. Across Gloucestershire, 88% of the 125 rated home care agencies are Good or Outstanding and 9 are Outstanding.
- Its rating (July 2021) is more recent than 40% of agency ratings in Gloucestershire.
- Registered with CQC in 2020: it has been registered longer than 57% of home care agencies in the area.
- It lists 3 specialisms with CQC; the typical agency in Gloucestershire lists 5.
Based on the CQC register for Gloucestershire as at Oct 2026.
Nearest home care agencies
Guides for families
Newer ratings near Cheltenham
- Raynsford Domiciliary CareMay 2025 · under 0.5 miles
- Your Life (Cheltenham)Sep 2026 · under 0.5 miles
- Merit Care LtdSep 2025 · 0.6 miles
Questions about Richmond Village Cheltenham DCA
- Does Richmond Village Cheltenham DCA support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- When was Richmond Village Cheltenham DCA last inspected?
- 15 July 2021 is when the current rating was published, 5 years ago. Check what has changed since, such as the manager or staffing.
- Where is Richmond Village Cheltenham DCA based?
- The agency works from Hatherley Lane, Cheltenham, GL51 6PN; ask which postcodes its carers cover.
- Is Richmond Village Cheltenham DCA regulated by the Care Quality Commission?
- Yes: CQC lists it as a home care agency under location ID 1-8416315206 and was rated Good overall in July 2021.
- How much does Richmond Village Cheltenham DCA charge?
- Richmond Village Cheltenham DCA's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is Richmond Village Cheltenham DCA rated well for safety?
- CQC rates five key questions. For Richmond Village Cheltenham DCA: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- What kind of care can Richmond Village Cheltenham DCA offer?
- Richmond Village Cheltenham DCA is registered for homecare agencies. Ask which of these it provides at the moment.
- Who runs Richmond Village Cheltenham DCA?
- Richmond Village Cheltenham DCA is run by Richmond Villages Operations Limited, the registered provider on the CQC register.
Home care in nearby towns
In Gloucestershire
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.