Home care agency · Durham
Second to None Care Ltd
Illustrative photo, not of Second to None Care Ltd- Address
- Moor Chambers Business Centre, 26 Front Street, Framwellgate Moor, Durham, DH1 5EJ
- Run by
- Second to None Care Ltd
- Service
- Home care agency, Home care agency, Supported living
- Registered with CQC
- March 2019 (7 years)
- Registered manager
- Natalie Marie Craddock
- Company check
- Active, trading since 2018 (7 years), accounts up to date (Companies House 11709467)
- Last CQC check
- 17 Dec 2020
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
See this service on the CQC website · CQC location ID 1-7167342385
An overview of Second to None Care Ltd
Second to None Care Ltd in Durham is registered with the Care Quality Commission as a home care agency that also provides supported living. The service is registered to support children and young people and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders among its specialisms.
CQC rated it Good overall (December 2020). It is one of 21 CQC-registered home care agencies that have an office within 7 miles of Durham; 17 of those are rated Good or Outstanding.
Key points from CQC's visit
- People spoke positively about the care they received and said they felt safe.
- Staff recruitment was safe and there were enough staff to safely deliver a consistent service.
- People received care and support from a regular team of staff.
- Medicines were well managed and there were good infection control measures in place.
Inspected 24 November 2020; report published 17 December 2020. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who they support
Taken from its CQC registration.
Safe, effective, caring, responsive, well-led
- Safe44 of 50 in County Durham
- Effective46 of 50 in County Durham
- Caring43 of 50 in County Durham
- Responsive46 of 50 in County Durham
- Well-led40 of 50 in County Durham
From CQC's latest report, published 17 December 2020. Under each rating: how many agencies in County Durham share it.
The ratings in context
CQC rated every one of the five key questions Good here, so there is no weak spot in the published ratings.
For leadership (Well-led), it shares its Good rating with 39 of the 49 other agencies in County Durham that CQC has rated.
Ratings over time
- Mar 2020
- Dec 2020
- Today Rating 5 years old
Published CQC ratings in date order. The latest rating is an improvement on the one before.
Inspection reports to read
- CQC inspection report 17 December 2020
- CQC inspection report 28 March 2020
Finding it
- Ward
- Framwellgate & Newton Hall
- Council
- Durham County Council · paying for care
- Parliamentary constituency
- City of Durham
- Local NHS (ICB)
- NHS North East and North Cumbria Integrated Care Board
- ONS area type
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in DH1 (8)
Bigger map · Get directions · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
How long it has been running
CQC registration dates from March 2019, so the service has been operating for around 7 years under its current registration.
CQC has published 2 overall ratings for it (2020), starting at Requires improvement and improving to Good.
No new overall rating has been published for 5 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
The CQC website holds 2 reports for it, the latest from 17 December 2020.
What it may cost
We estimate visits from Second to None Care Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
County Durham Council can help with costs for people with savings under £23,250, starting with a free assessment.
The company behind Second to None Care Ltd
Second to None Care Ltd is run by Second To None Care Limited (company 11709467), incorporated in 2018.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
The local picture
There are 10 other agencies within 3 miles, 7 of them rated Good or Outstanding; the nearest is Home Instead Durham, under 0.5 miles away.
17 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Framwellgate & Newton Hall ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS North East and North Cumbria ICB.
Family reviews
No family has reviewed Second to None Care Ltd on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
How Second to None Care Ltd compares
- Rated Good. Across County Durham, 94% of the 48 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (December 2020) is more recent than 15% of agency ratings in County Durham.
- Registered with CQC in 2019: it has been registered longer than 54% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in County Durham lists 6.
Based on the CQC register for County Durham as at Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near Durham, rated recently
- Social Return Case Management LtdNov 2025 · 1.4 miles
- MMAB Healthcare- MMAB Consulting LtdJul 2025 · 2.9 miles
- TLC Community Services LimitedJan 2026 · 4.4 miles
Second to None Care Ltd questions answered
- Where is Second to None Care Ltd?
- Moor Chambers Business Centre, 26 Front Street, Framwellgate Moor, Durham, DH1 5EJ. That is the office; visits happen in your own home, so confirm your area is covered.
- What services is Second to None Care Ltd registered for?
- Second to None Care Ltd is registered with CQC for: homecare agencies, homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
- How much does care from Second to None Care Ltd cost?
- Second to None Care Ltd's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Is Second to None Care Ltd a registered provider?
- Registered, yes: location 1-7167342385 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in December 2020.
- When was Second to None Care Ltd last inspected?
- The latest rating is dated 17 December 2020, 5 years ago; ask whether there have been changes since.
- How did Second to None Care Ltd score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- Is Second to None Care Ltd registered for dementia care?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
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In County Durham
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.