Mental Health Care at Home in Durham: 22 Agencies (Oct 2026)

Ranked providers of mental health care

Sorted on CQC rating and its date, with distance used last. How we rank

Rank	Agency	CQC rating	Date rated	Office	Other specialisms
1	Home Instead Durham	Outstanding	Nov 2023	1.1 miles	6
2	TLC Community Services Limited	Good	Jan 2026	4.4 miles	6
3	Medsolve (UK) Limited	Good	Feb 2026	4.9 miles	7
4	New Vision Care Services	Good	Jan 2026	5.1 miles	7
5	Helping Hands Durham	Good	Sep 2023	0.8 miles	6
6	Yeshua Healthcare	Good	Feb 2023	1.7 miles	7
7	Potens Dipton Supported Living and Outreach	Good	Jun 2022	2.2 miles	1
8	Dale Care Durham	Good	Mar 2023	2.9 miles	7
9	Excellence Home Care	Good	Sep 2022	2.9 miles	7
10	Care and Protect UK	Good	Feb 2024	3.2 miles	5
11	Orchard Home Care Services Limited	Good	Jun 2023	4.8 miles	9
12	Office NE	Good	Feb 2023	4.9 miles	6
13	Elegance Care and Support	Good	Jul 2022	5.5 miles	6
14	Extra Care	Good	Feb 2024	5.8 miles	6
15	Second to None Care Ltd	Good	Dec 2020	1.1 miles	7
16	YS Services Limited trading as Embracing Care	Good	Mar 2019	3.3 miles	8
17	Crescent Homecare Limited	Outstanding	Sep 2018	4.1 miles	7
18	Housing 21 - Bramble Hollow	Good	Oct 2018	5.5 miles	5
19	Human Support Group Limited - Appleton Lodge	Good	Jul 2019	5.5 miles	5
20	Perfect Care - Durham Home Care	Good	Jul 2021	5.9 miles	7
21	Case Management CHC Limited	Not yet rated	–	1.4 miles	5
22	Apollo Home Healthcare Northeast	Not yet rated	–	5.0 miles	7

All agencies covering Durham with a CQC registration for mental health care. Order: rating, then how recent it is, with distance from the centre used last.

Mental health care in Durham: what the data shows

Registered for mental health care: 22 out of 33 agencies covering Durham (67%). Their Good or Outstanding share is 100%, 4 points above the town-wide 96% and above the 88% for mental health care across England.

The highest rated agencies for mental health care are Home Instead Durham, TLC Community Services Limited and Medsolve (UK) Limited. Ratings run from September 2018 to February 2026, and 3 are from the last two years. 5 are based within 2 miles of the centre of Durham. 2 still await a first CQC rating.

For comparison, County Durham has 47 agencies registered for mental health care; of those rated, 97% are Good or Outstanding. Across County Durham, 70% of agencies are registered for mental health care, against 67% here.

Typical prices in the North East: about £33.50 an hour for weekday visits (evenings and weekends cost more) and around £1,610 a week for live-in care. How we estimate costs.

About mental health care

Keeping well and stable, recovering, managing medication and joint work alongside local mental health teams in the community are the core of mental health care. People who use it may live with schizophrenia, severe depression, psychosis related to dementia or bipolar disorder.

What to ask about mental health care

How do you involve the person in their own care plan?
How do you support someone during a crisis, day or night?
How do you work with the local community mental health team?
How do you manage medication and side effects?
How do you keep physical health checked too?

Support: Mind Infoline, 0300 123 3393. County Durham: mental health care.

Mental health care around Durham

Place	How far	Agencies	Rated Good or Outstanding
Durham	–	22	20
Sacriston	3.3 mi	21	20
Bowburn	3.6 mi	21	16
Chester-le-Street	5.0 mi	45	38
Esh Winning	5.4 mi	17	15
Hetton-le-Hole	5.5 mi	40	33
Easington Lane	5.8 mi	31	22

Your council

County Durham

County Durham council assesses care needs free of charge regardless of savings, and may contribute when savings are below £23,250.

Assessments, care funding and direct payments in County Durham

Free · by email

Free care cost report for Durham

Typical local prices for home care, overnight and live-in care
What the council and the NHS may pay, with the 2026/27 savings limits
The best-rated services near you, from the CQC register

Mental health care in Durham: your questions answered

Which home care agencies in Durham offer mental health care?

22 of the 33 CQC-registered agencies that have an office within 7 miles of Durham list mental health care as a specialism (CQC register, Oct 2026). Highly rated options include Home Instead Durham, TLC Community Services Limited and Medsolve (UK) Limited.

What CQC ratings do home care agencies in Durham have?

Of the 20 that have been rated, 20 (100%) are rated Good or Outstanding, including 2 Outstanding. 2 are awaiting a first rating, as is usual for new registrations.

What are typical home care prices in Durham?

Prices typically seen across England in 2026: visiting care around £32–£34 an hour; live-in care around £1,540–£1,610 a week. The gap between agencies is bigger than the gap between regions. Ask for prices in writing, and check what weekends and bank holidays cost. According to the Homecare Association, councils across England should pay no less than £34.42 an hour for home care in 2026/27 if it is to be sustainable. Source: Lottie Care Index, Q3 2026. Our cost guide has more detail.

Will County Durham council pay for home care?

Possibly. Under the Care Act 2014, County Durham council has a duty to assess, free of charge, anyone who seems to need care and support. After a means test, the council may pay towards care when savings and investments total less than £23,250, depending on income; your home's value is ignored for care at home. Attendance Allowance does not depend on savings or income. Contacting County Durham council.

What should I look for when choosing agencies in Durham?

Three questions matter most once you have read the latest CQC report: will the staff be consistent, what is the plan for missed visits, and what is the total cost before signing? On dates, 3 of the 22 listed had an inspection or rating within the last two years, while 17 have older reports. Our checklist.

How does Durham compare with nearby towns for mental health care?

Nearest towns we cover: Sacriston (3.3 miles): 21, 20 rated Good or Outstanding; Bowburn (3.6 miles): 21, 16 rated Good or Outstanding; Chester-le-Street (5.0 miles): 45, 38 rated Good or Outstanding. Durham itself has 22, 20 of them Good or Outstanding.