Home care agency · Birmingham
Sentricare Birmingham
Illustrative photo, not of Sentricare Birmingham- Address
- Bartlett House, First Floor, 1075 Warwick Road, Acocks Green, Birmingham, B27 6QT
- Run by
- Sentricare Limited (2 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2020 (6 years)
- Registered manager
- Justin Josiah Pudurai Mazengwa
- Company check
- Active, trading since 2007 (19 years), accounts up to date (Companies House 06123253)
- Last CQC check
- 15 Apr 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
CQC regulated activities: Personal care
More in Birmingham: Home care in Birmingham (292) · Best rated home care agencies in Birmingham · Dementia care at home in Birmingham · Elderly care at home in Birmingham · Physical disability care at home in Birmingham · Live-in care in Birmingham
See this service on the CQC website · CQC location ID 1-9507395022
An overview of Sentricare Birmingham
Sentricare Birmingham is a CQC-registered home care agency in Birmingham, run by Sentricare Limited. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.
At its most recent rating, CQC judged it Requires improvement overall (April 2026). Safe and Well-led were rated Requires improvement. It is one of 113 CQC-registered home care agencies that have an office within 7 miles of Solihull; 62 of those are rated Good or Outstanding.
Costs to expect
We estimate visits from Sentricare Birmingham at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
Birmingham Council can help with costs for people with savings under £23,250, starting with a free assessment.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Mach Care Solutions (Birmingham), under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (8 of the nearest 25).
2 of the 15 nearest rated agencies have a more recent rating than this one.
It sits in Acocks Green ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Birmingham and Solihull ICB.
The ratings in context
For Sentricare Birmingham, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Birmingham, 40 of 185 rated agencies are Requires improvement for Safe (22%), while 61 of 185 rated agencies are Requires improvement for Well-led (33%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Needs it is registered to meet
Registration details from CQC.
Track record
Sentricare Birmingham has been registered with CQC since September 2020, about 6 years.
CQC has published 3 overall ratings for it (2022–2026), starting at Requires improvement and falling to Requires Improvement.
4 reports have been published for this location, most recently on 12 April 2024.
How its rating has changed
- Mar 2022
- Apr 2024
- Apr 2026
- Today Rated in the last 12 months
Every overall rating on record for this location, earliest first. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 12 April 2024
- CQC inspection report 12 April 2024
- CQC inspection report 12 April 2024
- CQC inspection report 2 March 2022
Location and local area
- Ward
- Acocks Green
- Council
- Birmingham City Council · paying for care
- Parliamentary constituency
- Birmingham Yardley
- NHS planning area
- NHS Birmingham and Solihull Integrated Care Board
- Urban or rural
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in B27 (15)
Bigger map · Directions · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. The office location; ask which streets and villages carers cover.
What CQC's inspectors reported
- Sentricare Care is a homecare service providing the regulated activities of personal care to people living in their own homes.
- Personal care includes help with tasks related to personal hygiene and eating.
- Where this support is provided, we also consider any wider social care delivered as part of the service.
- One relative told us, “The consistency of having the same main carer has really helped [name of person].” However, some people and their relatives told us they sometimes experienced rushed visits, staff not always staying for the full allocated time, and inconsistent timekeeping without prior notification.
Inspected 2 August 2023; report published 12 April 2024; supporting 26 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
The company behind Sentricare Birmingham
Sentricare Birmingham is run by Sentricare Limited (company 06123253), incorporated in 2007, 13 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Sentricare Limited runs 2 CQC-registered services across 2 council areas; 1 of the 2 with a rating are Good or Outstanding (50%), against 88% for the same mix of services across England.
Each area CQC checks
- Safe40 of 185 in Birmingham
- Effective155 of 185 in Birmingham
- Caring162 of 185 in Birmingham
- Responsive159 of 185 in Birmingham
- Well-led61 of 185 in Birmingham
Ratings from CQC's most recent report, published 15 April 2026. Under each rating: how many agencies in Birmingham share it.
Family reviews
No family has reviewed Sentricare Birmingham on The Care Panel so far.
We check every review against a working email address and publish positive and negative ones alike; providers can reply but cannot remove them. Reviews are separate from CQC ratings. How reviews work.
Sentricare Birmingham against its area
- Rated Requires improvement. Across Birmingham, 77% of the 175 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (April 2026) is more recent than 94% of agency ratings in Birmingham.
- Registered with CQC in 2020: it has been registered longer than 52% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Birmingham lists 6.
- Areas CQC rated below Good: Safe (24% of home care agencies in Birmingham are also rated below Good here); Well-led (37% of home care agencies in Birmingham are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Birmingham, CQC data for Oct 2026.
Other agencies close by
Guides for families
Similar home care agencies near Birmingham, rated recently
- Advance Healthcare- Trinity ApartmentsJun 2026 · 1.6 miles
- Care ServicesSep 2026 · 1.6 miles
- Homecare For You SolihullApr 2026 · 2.0 miles
Frequently asked about Sentricare Birmingham
- When was Sentricare Birmingham last inspected?
- The latest rating is dated 15 April 2026; ask whether there have been changes since.
- Does Sentricare Birmingham support people with dementia?
- Dementia appears among its CQC specialisms; ask about staff training and how care adapts as dementia progresses.
- Is Sentricare Birmingham a registered provider?
- It is. The CQC register records Sentricare Birmingham as a home care agency, location ID 1-9507395022 and was rated Requires improvement overall in April 2026.
- Where is Sentricare Birmingham based?
- Bartlett House, First Floor, 1075 Warwick Road, Acocks Green, Birmingham, B27 6QT. That is the office; visits happen in your own home, so confirm your area is covered.
- How is Sentricare Birmingham rated for safety and leadership?
- CQC rates five key questions. For Sentricare Birmingham: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Read Safe and Well-led first; they say most about reliability.
- How much does care from Sentricare Birmingham cost?
- Sentricare Birmingham has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Who is the registered provider for Sentricare Birmingham?
- On CQC's register the provider is Sentricare Limited.
- What services is Sentricare Birmingham registered for?
- CQC lists Sentricare Birmingham under: homecare agencies. Check which of these it is actively providing now.
Look further afield
In Birmingham
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.