Home care agency · Maidenhead
Short Term Support and Rehabilitation Team
Illustrative photo, not of Short Term Support and Rehabilitation Team- Address
- Town Hall, St Ives Road, Maidenhead, SL6 1RF
- Run by
- Optalis Limited (10 services)
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- August 2017 (9 years)
- Registered manager
- Deborah Elizabeth Ryan Roy Christie
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07630156)
- Last CQC check
- 8 Jan 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care
More in Maidenhead: Home care in Maidenhead (122) · Best rated home care agencies in Maidenhead · Dementia care at home in Maidenhead · Elderly care at home in Maidenhead · Physical disability care at home in Maidenhead · Live-in care in Maidenhead
Full report at cqc.org.uk · CQC location ID 1-4183119095
The service in brief
Short Term Support and Rehabilitation Team in Maidenhead is registered with the Care Quality Commission as a home care agency, run by Optalis Limited. The service is registered to support adults of all ages and lists dementia, physical disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (January 2019). It is one of 122 CQC-registered home care agencies that have an office within 7 miles of Maidenhead; 48 of those are rated Good or Outstanding.
Each area CQC checks
- Safe12 of 19 in Windsor and Maidenhead
- Effective15 of 19 in Windsor and Maidenhead
- Caring18 of 19 in Windsor and Maidenhead
- Responsive15 of 19 in Windsor and Maidenhead
- Well-led12 of 19 in Windsor and Maidenhead
CQC key question ratings, published 8 January 2019. Under each rating: how many agencies in Windsor and Maidenhead share it.
The inspection, summarised
- About the service: • The service's office is based in the Maidenhead town hall.
- Care is provided in the surrounding areas. • The service provides personal care to adults who are recovering from hospital admissions, receiving rehabilitation or need short term personal care until alternative care arrangements are made. • The service is operated by a trading body of a local authority.
- Sufficient better checks and audits were carried out to determine the quality of the care.
- The provider had promptly acted on some areas already identified for improvement. • People and relatives told us the staff were kind, friendly and dedicated.
Inspected 18 December 2018; report published 8 January 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
Who the service is registered for
Registration details from CQC.
The company behind Short Term Support and Rehabilitation Team
Short Term Support and Rehabilitation Team is run by Optalis Limited (company 07630156), incorporated in 2011, 6 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 5 active directors and there is no insolvency history.
Its registered business activity is other human health activities, residential care for older and disabled people and social work without accommodation for older and disabled people (which includes home care).
Optalis Limited runs 10 CQC-registered services across 3 council areas; 9 of the 9 with a rating are Good or Outstanding (100%), against 84% for the same mix of services across England.
5 of its services are in Windsor and Maidenhead.
Likely fees
We estimate visits from Short Term Support and Rehabilitation Team at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
Council help is possible below £23,250 in savings: ask Windsor and Maidenhead Council for a free care needs assessment.
How its rating has changed
- Dec 2017
- Jan 2019
- Today Rating 7 years old
The location's rating record from CQC, from first to latest. The latest rating is an improvement on the one before.
Published inspection reports
- CQC inspection report 8 January 2019
- CQC inspection report 23 December 2017
Location and local area
- Ward
- St Mary's
- Parliamentary constituency
- Maidenhead
- Integrated care board
- NHS Thames Valley Integrated Care Board
- Type of area
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in SL6 (12)
View on OpenStreetMap · How to get there · © OpenStreetMap contributors
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Around Maidenhead
There are 24 other agencies within 3 miles, 10 of them rated Good or Outstanding; the nearest is Helping Hands Maidenhead & Windsor, under 0.5 miles away.
9 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in St Mary's ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Thames Valley ICB.
The ratings in context
Short Term Support and Rehabilitation Team has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 11 of the 18 other agencies in Windsor and Maidenhead that CQC has rated.
Short Term Support and Rehabilitation Team over the years
Registered in August 2017, it has 9 years on the CQC register.
CQC has published 2 overall ratings for it (2017–2019), starting at Requires improvement and improving to Good.
The rating is 7 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
2 reports have been published for this location, most recently on 8 January 2019.
Family reviews
No reviews yet. If you or a relative have used care from this agency, your review helps other families choose.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Short Term Support and Rehabilitation Team against its area
- Rated Good. Across Windsor and Maidenhead, 72% of the 18 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (January 2019) is more recent than 11% of agency ratings in Windsor and Maidenhead.
- Registered with CQC in 2017: it has been registered longer than 67% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Windsor and Maidenhead lists 5.
Benchmarked against all CQC-registered home care agencies in Windsor and Maidenhead (Oct 2026).
Nearby options
Guides for families
Recently rated home care agencies near Maidenhead
- Baxters HomecareJun 2026 · 5.0 miles
- Ontra HealthcareMay 2026 · 4.3 miles
- Cohen Care LtdJul 2026 · 4.3 miles
Frequently asked about Short Term Support and Rehabilitation Team
- Can Short Term Support and Rehabilitation Team care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- How recent is Short Term Support and Rehabilitation Team's CQC rating?
- 8 January 2019 is when the current rating was published, 7 years ago. Check what has changed since, such as the manager or staffing.
- Where is Short Term Support and Rehabilitation Team based?
- Its office is at Town Hall, St Ives Road, Maidenhead, SL6 1RF. Carers travel to people's homes, so check it covers your street.
- Is Short Term Support and Rehabilitation Team registered with CQC?
- Short Term Support and Rehabilitation Team is on the CQC register as a home care agency (ID 1-4183119095) and was rated Good overall in January 2019.
- What are Short Term Support and Rehabilitation Team's fees?
- No fee list from Short Term Support and Rehabilitation Team has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Is Short Term Support and Rehabilitation Team rated well for safety?
- CQC rates five key questions. For Short Term Support and Rehabilitation Team: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the sections most worth your time.
- What kind of care can Short Term Support and Rehabilitation Team offer?
- Short Term Support and Rehabilitation Team is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- Who runs Short Term Support and Rehabilitation Team?
- The registered provider is Optalis Limited, according to CQC.
Look further afield
In Windsor and Maidenhead
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.