Home care agency · Harrogate
Smart Home Visits Ltd
Illustrative photo, not of Smart Home Visits Ltd- Address
- Flexspace Harrogate, Hartwith Business Centre, Hartwith Way, Harrogate, HG3 2XA
- Run by
- Smart Home Visits Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- March 2024 (2 years)
- Registered manager
- Gamuchirai Agatha Mavengere Elizabeth Chibwe Mavengere
- Company check
- Active, trading since 2022 (4 years), accounts up to date (Companies House 14324483)
- Last CQC check
- 10 Sep 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate
Regulated activities on its registration: Personal care
More in Harrogate: Home care in Harrogate (38) · Best rated home care agencies in Harrogate · Dementia care at home in Harrogate · Elderly care at home in Harrogate · Physical disability care at home in Harrogate · Live-in care in Harrogate
Full report at cqc.org.uk · CQC location ID 1-18611145800
An overview of Smart Home Visits Ltd
Smart Home Visits Ltd in Harrogate is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and children and lists dementia, physical disabilities, learning disabilities and mental health conditions among its specialisms.
CQC rated it Good overall (September 2026). It is one of 38 CQC-registered home care agencies that have an office within 7 miles of Harrogate; 31 of those are rated Good or Outstanding.
Reading Smart Home Visits Ltd's CQC ratings
All five areas CQC looks at are rated Good for Smart Home Visits Ltd: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 101 of the 129 other agencies in North Yorkshire that CQC has rated.
Under CQC's newer scoring, its strongest area is Caring at 75% and its lowest is Safe at 72%, averaging 74% overall.
Who they support
Taken from its CQC registration.
Detailed scores
Under its newer approach, CQC marks each "quality statement" from 1 to 4 and converts the marks into a percentage per area. Averaged across the five areas, Smart Home Visits Ltd scores 74%.
Safe 72%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks3 · Good
- Safe environments2 · Some shortfalls
- Safe and effective staffing3 · Good
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 75%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 75%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement3 · Good
Responsive 75%
- Person-centred Care3 · Good
- Care provision, Integration and continuity3 · Good
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion3 · Good
- Governance, management and sustainability3 · Good
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 31 July 2026, published 10 September 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Location and local area
- Ward
- Bilton Grange & New Park
- Council
- North Yorkshire Council · paying for care
- Parliamentary constituency
- Harrogate and Knaresborough
- NHS area (integrated care board)
- NHS Humber and North Yorkshire Integrated Care Board
- Area classification
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% most deprived areas in England
- Postcode district
- Home care in HG3 (7)
View on OpenStreetMap · Directions · Base map © OpenStreetMap
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). The office location; ask which streets and villages carers cover.
The registered provider
Smart Home Visits Ltd is run by Smart Home Visits Ltd (company 14324483), incorporated in 2022, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is other human health activities.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Care Designed For You, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (5 of the nearest 25).
1 of the 21 nearest rated agencies has a more recent rating than this one.
It sits in Bilton Grange & New Park ward, classed by ONS as urban (nearer to a major town or city), among the 40% most deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
Costs to expect
We estimate visits from Smart Home Visits Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
With savings below £23,250, North Yorkshire Council may contribute once it has carried out a free needs assessment.
Key points from CQC's visit
- This is help with tasks related to personal hygiene and eating.
- The reason for the assessment was to provide the service with their first rating.
- Risks associated with people's care and support were managed effectively to ensure people were safe.
- A relative said, “They [staff] are very kind to [relative], I tell them that their friends are coming to see them and [relative] is very cheery in their company.” People felt staff arrived on time and provided care as planned.
Quoted from the CQC report summary, Open Government Licence. Read the full report.
Track record
CQC registration dates from March 2024, so the service has been operating for around 2 years under its current registration.
So far CQC has published one overall rating: Good, in September 2026.
How CQC rated each area
- Safe72% score109 of 130 in North Yorkshire
- Effective75% score124 of 130 in North Yorkshire
- Caring75% score119 of 130 in North Yorkshire
- Responsive75% score120 of 130 in North Yorkshire
- Well-led75% score102 of 130 in North Yorkshire
As rated by CQC, published 10 September 2026. Under each rating: how many agencies in North Yorkshire share it.
Family reviews
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Smart Home Visits Ltd against its area
- Rated Good. Across North Yorkshire, 92% of the 130 rated home care agencies are Good or Outstanding and 7 are Outstanding.
- Its rating (September 2026) is more recent than 98% of agency ratings in North Yorkshire.
- Registered with CQC in 2024: it has been registered longer than 14% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in North Yorkshire lists 6.
Benchmarked against all CQC-registered home care agencies in North Yorkshire (Oct 2026).
Also nearby
Guides for families
Similar home care agencies near Harrogate, rated recently
- Visiting Angels North Yorkshire and WestMar 2025 · under 0.5 miles
- Select Choice Community Support LtdApr 2025 · under 0.5 miles
- Ellie Sunrise Healthcare LtdDec 2025 · 0.5 miles
Questions about Smart Home Visits Ltd
- What services is Smart Home Visits Ltd registered for?
- Smart Home Visits Ltd is registered for homecare agencies. Ask which of these it provides at the moment.
- How much does Smart Home Visits Ltd charge?
- No fee list from Smart Home Visits Ltd has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- Where is Smart Home Visits Ltd?
- Flexspace Harrogate, Hartwith Business Centre, Hartwith Way, Harrogate, HG3 2XA is the agency's office; check it serves your postcode.
- Is Smart Home Visits Ltd rated well for safety?
- By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- Does Smart Home Visits Ltd support people with dementia?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Smart Home Visits Ltd registered with CQC?
- Yes. Smart Home Visits Ltd is registered with the Care Quality Commission as a home care agency (location ID 1-18611145800) and was rated Good overall in September 2026.
- When was Smart Home Visits Ltd last inspected?
- The latest rating is dated 10 September 2026; ask whether there have been changes since.
Home care in nearby towns
In North Yorkshire
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.