Home care agency · Dawlish
Step by Step Supporting Independence Ltd
Illustrative photo, not of Step by Step Supporting Independence Ltd- Address
- Sarum, 3 Oak Park Villas, Dawlish, EX7 0DE
- Run by
- Step by Step Supporting Independence Limited
- Service
- Home care agency
- Registered with CQC
- January 2011 (15 years)
- Registered manager
- Kirsty Leigh Poole Gary Bowld
- Company check
- Active, trading since 2001 (25 years), accounts up to date (Companies House 04291072)
- Last CQC check
- 19 Dec 2019
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care
CQC page for this service · CQC location ID 1-120977714
Introducing Step by Step Supporting Independence Ltd
Step by Step Supporting Independence Ltd in Dawlish is registered with the Care Quality Commission as a home care agency, run by Step by Step Supporting Independence Limited. The service is registered to support adults of all ages and lists physical disabilities, learning disabilities, mental health conditions and sight or hearing loss among its specialisms.
CQC rated it Good overall (December 2019). It is one of 13 CQC-registered home care agencies that have an office within 7 miles of Dawlish; 11 of those are rated Good or Outstanding.
CQC ratings, area by area
- Safe107 of 120 in Devon
- Effective108 of 120 in Devon
- Caring94 of 120 in Devon
- Responsive106 of 120 in Devon
- Well-led94 of 120 in Devon
From CQC's latest report, published 19 December 2019. Under each rating: how many agencies in Devon share it.
Strengths and weak spots in the ratings
Step by Step Supporting Independence Ltd has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
For leadership (Well-led), it shares its Good rating with 93 of the 119 other agencies in Devon that CQC has rated.
Past CQC ratings
- Mar 2017
- Dec 2019
- Today Rating 6 years old
The location's rating record from CQC, from first to latest.
Reports on the CQC website
- CQC inspection report 19 December 2019
- CQC inspection report 10 March 2017
- Inspection report 21 February 2014
- Inspection report 25 April 2013
Area and map
- Ward
- Dawlish North East
- Council
- Devon County Council · paying for care
- Parliamentary constituency
- Newton Abbot
- NHS planning area
- NHS Devon Integrated Care Board
- Setting
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% least deprived areas in England
- Postcode district
- Home care in EX7 (5)
Bigger map · Directions · OpenStreetMap (ODbL)
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. The office location; ask which streets and villages carers cover.
Who it can help
Registration details from CQC.
History with CQC
Registered in January 2011, it has 15 years on the CQC register.
CQC has published 2 overall ratings for it (2017–2019), starting at Good and staying Good every time.
6 years have passed since the last overall rating. Services judged lower-risk wait longer for a visit, but teams change, so check what is different today.
There are 4 CQC reports on file for this address; the newest is from 19 December 2019.
What inspectors found
- People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
- The service applied the principles and values of Registering the Right Support and other best practice guidance.
- These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.
- The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion.
Inspected 2 September 2019; report published 19 December 2019; supporting 31 people at the time. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who runs it
Step by Step Supporting Independence Ltd is run by Step By Step Supporting Independence Limited (company 04291072), incorporated in 2001, 9 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
How it fits locally
There are 4 other agencies within 3 miles, 3 of them rated Good or Outstanding; the nearest is Advance Support and Enabling Service, under 0.5 miles away.
10 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Dawlish North East ward, classed by ONS as urban (nearer to a major town or city), among the 50% least deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
Budgeting for this agency
We estimate visits from Step by Step Supporting Independence Ltd at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Devon Council can help with costs for people with savings under £23,250, starting with a free assessment.
Family reviews
No family has reviewed Step by Step Supporting Independence Ltd on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
How Step by Step Supporting Independence Ltd compares
- Rated Good. Across Devon, 92% of the 120 rated home care agencies are Good or Outstanding and 14 are Outstanding.
- Its rating (December 2019) is more recent than 35% of agency ratings in Devon.
- Registered with CQC in 2011: it has been registered longer than 88% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Devon lists 5.
All figures compare it with other home care agencies in Devon; CQC register, Oct 2026.
Closest alternatives
Guides for families
Dawlish: home care agencies inspected recently
- Roswell CourtOct 2026 · 3.6 miles
- Pottles CourtJun 2026 · 6.6 miles
Quick answers about Step by Step Supporting Independence Ltd
- Is Step by Step Supporting Independence Ltd registered for dementia care?
- It is not registered with dementia as a specialism, so confirm with the provider whether it can meet that need.
- How recent is Step by Step Supporting Independence Ltd's CQC rating?
- The rating now shown was published on 19 December 2019, 6 years ago. Ask what has changed since then, for example in management or staffing.
- What is Step by Step Supporting Independence Ltd's address?
- Sarum, 3 Oak Park Villas, Dawlish, EX7 0DE is the agency's office; check it serves your postcode.
- Is Step by Step Supporting Independence Ltd regulated by the Care Quality Commission?
- Registered, yes: location 1-120977714 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in December 2019.
- How much does care from Step by Step Supporting Independence Ltd cost?
- Step by Step Supporting Independence Ltd hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is Step by Step Supporting Independence Ltd rated for safety and leadership?
- CQC rates five key questions. For Step by Step Supporting Independence Ltd: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- What kind of care can Step by Step Supporting Independence Ltd offer?
- Step by Step Supporting Independence Ltd is registered for homecare agencies. Ask which of these it provides at the moment.
- Which provider runs Step by Step Supporting Independence Ltd?
- The registered provider is Step by Step Supporting Independence Limited, according to CQC.
Home care in nearby towns
In Devon
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.