Home care agency · Rochdale
Stepping Stones Services
Illustrative photo, not of Stepping Stones Services- Address
- Broadfield House, 91 Manchester Road, Rochdale, OL11 4JG
- Run by
- Stepping-Stones-Services Ltd
- Service
- Home care agency, Supported living
- Registered with CQC
- November 2014 (11 years)
- Registered manager
- April Louise Hay
- Company check
- Active, trading since 2011 (15 years), accounts up to date (Companies House 07486128)
- Last CQC check
- 11 Jul 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care
Open CQC's full report · CQC location ID 1-1744861394
About Stepping Stones Services
Stepping Stones Services is a CQC-registered home care agency that also provides supported living in Rochdale, run by Stepping-Stones-Services Ltd. Its CQC registration covers adults of all ages and children, including people living with dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss, drug or alcohol problems and eating disorders.
At its most recent rating, CQC judged it Good overall (July 2018), with Responsive rated Outstanding. It is one of 65 CQC-registered home care agencies that have an office within 7 miles of Rochdale; 31 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
Area by area, Responsive is rated Outstanding; 4 other areas are Good.
Across Rochdale, 1 of 34 rated agencies are Outstanding for Responsive (3%).
Outstanding ratings for a single area are uncommon; the Responsive section of the report gives examples of what inspectors saw.
What inspectors found
- The service is registered to provide personal care and support to adults.
- The service did not have a registered manager in place at that time .
- The service have since recruited a registered manager.
- Like registered providers, they are 'registered persons'.
Inspected 3 May 2018; report published 11 July 2018; supporting 28 people at the time. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
Safe, effective, caring, responsive, well-led
- Safe27 of 34 in Rochdale
- Effective32 of 34 in Rochdale
- Caring34 of 34 in Rochdale
- Responsive1 of 34 in Rochdale
- Well-led28 of 34 in Rochdale
Ratings from CQC's most recent report, published 11 July 2018. Under each rating: how many agencies in Rochdale share it; for example, 1 of 34 agencies in Rochdale rated Outstanding for Responsive.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 13 of them rated Good or Outstanding, and the closest is Newbarn Limited, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
Every one of the 17 nearest rated agencies has a more recent rating than this one, so ask what has changed since its inspection.
It sits in Milkstone & Deeplish ward, classed by ONS as urban (nearer to a major town or city), among the 10% most deprived neighbourhoods in England. NHS services here are planned by NHS Greater Manchester ICB.
Who runs it
Stepping Stones Services is run by Stepping-stones-services Ltd (company 07486128), incorporated in 2011, 3 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 3 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse.
What it may cost
We estimate visits from Stepping Stones Services at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
Council help is possible below £23,250 in savings: ask Rochdale Council for a free care needs assessment.
How long it has been running
CQC registration dates from November 2014, so the service has been operating for around 11 years under its current registration.
CQC has published 2 overall ratings for it (2016–2018), starting at Good and staying Good every time.
No new overall rating has been published for 8 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
2 reports have been published for this location, most recently on 11 July 2018.
Past CQC ratings
- Apr 2016
- Jul 2018
- Today Rating 8 years old
Every overall rating on record for this location, earliest first.
CQC documents
- CQC inspection report 11 July 2018
- CQC inspection report 22 April 2016
Area and map
- Ward
- Milkstone & Deeplish
- Council
- Rochdale Borough Council · paying for care
- Parliamentary constituency
- Rochdale
- NHS area (integrated care board)
- NHS Greater Manchester Integrated Care Board
- Urban or rural
- Urban (nearer to a major town or city)
- Neighbourhood deprivation
- Among the 10% most deprived areas in England
- Postcode district
- Home care in OL11 (12)
Larger map · Directions · Map data: OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). This is the agency's office; care is delivered in people's own homes around it.
Who it can help
Registration details from CQC.
Family reviews
There are no reviews of Stepping Stones Services yet. If you know the service, your experience could help someone else.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Where Stepping Stones Services stands locally
- Rated Good. Across Rochdale, 82% of the 34 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (July 2018) is more recent than 0% of agency ratings in Rochdale.
- Registered with CQC in 2014: it has been registered longer than 82% of home care agencies in the area.
- It lists 10 specialisms with CQC; the typical agency in Rochdale lists 6.
Comparison set: every registered home care agency in Rochdale, CQC data for Oct 2026.
Closest alternatives
Guides for families
Newer ratings near Rochdale
- Roxhsana LtdAug 2026 · 5.7 miles
- Choices for Living Well (Killelea)Feb 2025 · 6.5 miles
- Home Instead RochdaleJul 2026 · under 0.5 miles
Frequently asked about Stepping Stones Services
- What is Stepping Stones Services's address?
- Its office is at Broadfield House, 91 Manchester Road, Rochdale, OL11 4JG. Carers travel to people's homes, so check it covers your street.
- Is Stepping Stones Services regulated by the Care Quality Commission?
- Stepping Stones Services is on the CQC register as a home care agency (ID 1-1744861394) and was rated Good overall in July 2018.
- Does Stepping Stones Services support people with dementia?
- Its registration includes dementia. Useful questions: how many staff hold dementia training, and how is a bad day handled?
- How recent is Stepping Stones Services's CQC rating?
- The rating now shown was published on 11 July 2018, 8 years ago. Ask what has changed since then, for example in management or staffing.
- What type of care does Stepping Stones Services provide?
- Registration for Stepping Stones Services covers: homecare agencies, supported living. Check which of these it offers today.
- Who is the registered provider for Stepping Stones Services?
- CQC lists Stepping-Stones-Services Ltd as the provider responsible for Stepping Stones Services.
- What are Stepping Stones Services's fees?
- Stepping Stones Services has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
- How did Stepping Stones Services score on each CQC key question?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Outstanding; Well-led: Good. Read Safe and Well-led first; they say most about reliability.
More home care agencies nearby
In Rochdale
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Register data from the Care Quality Commission, refreshed Oct 2026, used under the Open Government Licence v3.0. Provider-written text is labelled as such. We are an independent directory, not a care provider.