Home care agency · Romford
Sterling Support Services
Illustrative photo, not of Sterling Support Services- Address
- 4 Holgate Court, Western Road, Romford, RM1 3JS
- Run by
- Joyeux Homes Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- August 2016 (10 years)
- Registered manager
- Olufemi Yetunde Alalade
- Company check
- Active, trading since 2014 (12 years), accounts up to date (Companies House 09024465)
- Last CQC check
- 3 Sep 2019
- Typical fees Estimated
- £34–£41.50 an hour for visiting care, weekdays; live-in £1,620–£1,980 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care
More in Havering: Home care in Havering (120) · Best rated home care agencies in Havering · Elderly care at home in Havering · Physical disability care at home in Havering · Learning disability care at home in Havering · Live-in care in Havering
Open CQC's full report · CQC location ID 1-2884371920
About Sterling Support Services
Sterling Support Services is a CQC-registered home care agency in Romford, run by Joyeux Homes Limited. Its CQC registration covers adults of all ages, including people living with physical disabilities, learning disabilities and eating disorders.
At its most recent rating, CQC judged it Requires improvement overall (September 2019). Safe, Effective, Responsive and Well-led were rated Requires improvement. It is one of 120 CQC-registered home care agencies that are based in the borough of Havering; 68 of those are rated Good or Outstanding.
Who it can help
As listed with the regulator.
The ratings in context
For Sterling Support Services, Safe, Effective, Responsive and Well-led are rated below Good; 1 other area is Good.
Across Havering, 10 of 74 rated agencies are Requires improvement for Safe (14%), while 6 of 74 rated agencies are Requires improvement for Effective (8%), while 5 of 74 rated agencies are Requires improvement for Responsive (7%), while 6 of 74 rated agencies are Requires improvement for Well-led (8%).
The Safe, Effective, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
Key points from CQC's visit
- Recruitment practices were not robust and did not ensure people were kept safe.
- Risks to people were not always properly recorded and measures were not in place to keep people safe.
- The service had not completed any audits on medicine administration.
- Effective systems were not in place to learn from lessons following incidents.
Inspected 30 July 2019; report published 3 September 2019. Taken from CQC's own findings (Open Government Licence). Read the full report.
How long it has been running
CQC registration dates from August 2016, so the service has been operating for around 10 years under its current registration.
Its only published overall rating so far is Requires improvement, from September 2019.
It has gone 7 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
The company behind Sterling Support Services
Sterling Support Services is run by Joyeux Homes Limited (company 09024465), incorporated in 2014, 2 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
What it may cost
We estimate visits from Sterling Support Services at £34–£41.50 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £390 a week.
For live-in care, expect around £1,620–£1,980 a week in this region.
People with savings under £23,250 may get help from Havering Council after a needs and financial assessment.
Safe, effective, caring, responsive, well-led
- Safe10 of 74 in Havering
- Effective6 of 74 in Havering
- Caring72 of 74 in Havering
- Responsive5 of 74 in Havering
- Well-led6 of 74 in Havering
From CQC's latest report, published 3 September 2019. Under each rating: how many agencies in Havering share it.
Earlier inspections
- Sep 2019
- Today Rating 7 years old
Published CQC ratings in date order.
Reports on the CQC website
- CQC inspection report 3 September 2019
Finding it
- Ward
- St Edward's
- Parliamentary constituency
- Romford
- NHS integrated care board
- NHS North East London Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
- Postcode district
- Home care in RM1 (28)
See the wider area · How to get there · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
The local picture
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 10 of them rated Good or Outstanding, and the closest is Anytime Care 2020, under 0.5 miles away.
13 of the 14 nearest rated agencies have a more recent rating than this one.
It sits in St Edward's ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS North East London ICB.
Family reviews
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How Sterling Support Services compares
- Rated Requires improvement. Across Havering, 93% of the 73 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (September 2019) is more recent than 7% of agency ratings in Havering.
- Registered with CQC in 2016: it has been registered longer than 84% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Havering lists 6.
- Areas CQC rated below Good: Safe (12% of home care agencies in Havering are also rated below Good here); Effective (8% of home care agencies in Havering are also rated below Good here); Responsive (7% of home care agencies in Havering are also rated below Good here); Well-led (8% of home care agencies in Havering are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in Havering (Oct 2026).
Closest alternatives
Guides for families
Recently rated home care agencies near Havering
- Prestige Care & Support LtdJan 2026 · 0.6 miles
- Inna CareSep 2025 · 0.7 miles
- HomeFeb 2026 · 0.7 miles
What families ask about Sterling Support Services
- Where is Sterling Support Services?
- 4 Holgate Court, Western Road, Romford, RM1 3JS is the agency's office; check it serves your postcode.
- Is Sterling Support Services a registered provider?
- Registered, yes: location 1-2884371920 on the Care Quality Commission register, listed as a home care agency and was rated Requires improvement overall in September 2019.
- Does Sterling Support Services support people with dementia?
- Its CQC registration does not list dementia. If that is a need now or later, check with the provider before deciding.
- When was Sterling Support Services last inspected?
- The latest rating is dated 3 September 2019, 7 years ago; ask whether there have been changes since.
- What services is Sterling Support Services registered for?
- Its CQC registration covers homecare agencies. Ask Sterling Support Services how it would adapt if needs increase.
- Who runs Sterling Support Services?
- Joyeux Homes Limited is the registered provider for Sterling Support Services.
- What are Sterling Support Services's fees?
- Sterling Support Services has not published its fees with us. Visiting care typically costs £30–£40 an hour (typical 2026 prices in London). Request a written quote and check what is charged on top.
- Is Sterling Support Services rated well for safety?
- The five CQC areas: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Requires improvement; Well-led: Requires improvement. Start with Safe and Well-led when reading the report.
More home care agencies nearby
In Havering
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.