Home care agency · Stoke On Trent
Stoke-on-Trent City Council
Illustrative photo, not of Stoke-on-Trent City Council- Address
- Civic Centre, Glebe Street, Stoke On Trent, ST4 1HH
- Run by
- Stoke-on-Trent City Council (3 services)
- Type of provider
- Council-run
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- September 2015 (11 years)
- Registered manager
- Jody Myatt
- Last CQC check
- 3 Aug 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our estimate from published local prices, not a quote. How we estimate
CQC regulated activities: Personal care
More in Stoke-on-Trent: Home care in Stoke-on-Trent (109) · Best rated home care agencies in Stoke-on-Trent · Dementia care at home in Stoke-on-Trent · Elderly care at home in Stoke-on-Trent · Physical disability care at home in Stoke-on-Trent · Live-in care in Stoke-on-Trent
CQC page for this service · CQC location ID 1-2200500308
About Stoke-on-Trent City Council
Stoke-on-Trent City Council in Stoke On Trent is registered with the Care Quality Commission as a home care agency. The service is registered to support adults of all ages and lists dementia, physical disabilities, learning disabilities, mental health conditions, sight or hearing loss and drug or alcohol problems among its specialisms.
CQC rated it Good overall (August 2018). It is one of 109 CQC-registered home care agencies that have an office within 7 miles of Stoke-on-Trent; 45 of those are rated Good or Outstanding.
Rating history
- Aug 2018
- Today Rating 8 years old
Published CQC ratings in date order.
CQC reports
- CQC inspection report 3 August 2018
Area and map
- Ward
- Hartshill Park & Stoke
- Parliamentary constituency
- Stoke-on-Trent Central
- Integrated care board
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- ONS area type
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% most deprived areas in England
- Postcode district
- Home care in ST4 (33)
Open the full map · Route planner · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Who it can help
Registration details from CQC.
What CQC's inspectors reported
- It provides personal care to people living in their own houses and flats in the community.
- It provides a short or longer-term service to adults to help maximise their independence.
- Where they do, we also take into account any wider social care provided.
- Telephone calls to people, relatives and staff took place on 28, 29 June and 5 July 2018.
Inspected 5 July 2018; report published 3 August 2018. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Ownership and company checks
Stoke-on-Trent City Council runs 3 CQC-registered services; 3 of the 3 with a rating are Good or Outstanding (100%), against 85% for the same mix of services across England.
All 3 are in Stoke-on-Trent, so it is a local operator rather than a national chain.
Around Stoke On Trent
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 6 of them rated Good or Outstanding, and the closest is Reto Care Limited, under 0.5 miles away.
8 of the 9 nearest rated agencies have a more recent rating than this one.
It sits in Hartshill Park & Stoke ward, classed by ONS as urban (nearer to a major town or city), among the 20% most deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
Likely fees
We estimate visits from Stoke-on-Trent City Council at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
With savings below £23,250, Stoke-on-Trent Council may contribute once it has carried out a free needs assessment.
Stoke-on-Trent City Council over the years
Stoke-on-Trent City Council has been registered with CQC since September 2015, about 11 years.
Its only published overall rating so far is Good, from August 2018.
The rating is 8 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
How CQC rated each area
- Safe32 of 42 in Stoke-on-Trent
- Effective37 of 42 in Stoke-on-Trent
- Caring39 of 42 in Stoke-on-Trent
- Responsive39 of 42 in Stoke-on-Trent
- Well-led30 of 42 in Stoke-on-Trent
From CQC's latest report, published 3 August 2018. Under each rating: how many agencies in Stoke-on-Trent share it.
What the ratings tell you
All five areas CQC looks at are rated Good for Stoke-on-Trent City Council: no single area stands out above or below the rest.
For leadership (Well-led), it shares its Good rating with 29 of the 41 other agencies in Stoke-on-Trent that CQC has rated.
Family reviews
There are no reviews of Stoke-on-Trent City Council yet. If you know the service, your experience could help someone else.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
Compared with other agencies locally
- Rated Good. Across Stoke-on-Trent, 79% of the 42 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (August 2018) is more recent than 5% of agency ratings in Stoke-on-Trent.
- Registered with CQC in 2015: it has been registered longer than 81% of home care agencies in the area.
- It lists 8 specialisms with CQC; the typical agency in Stoke-on-Trent lists 6.
Benchmarked against all CQC-registered home care agencies in Stoke-on-Trent (Oct 2026).
Other agencies close by
Guides for families
Similar home care agencies near Stoke-on-Trent, rated recently
- Teasdale Healthcare LtdFeb 2026 · 1.1 miles
- Key 2 Care StokeOct 2026 · 1.9 miles
- Lilyrose Care Group Ltd - StaffordshireMar 2026 · 2.3 miles
Quick answers about Stoke-on-Trent City Council
- Is Stoke-on-Trent City Council rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Start with Safe and Well-led when reading the report.
- Can Stoke-on-Trent City Council care for someone with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- Is Stoke-on-Trent City Council regulated by the Care Quality Commission?
- Registered, yes: location 1-2200500308 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in August 2018.
- When did CQC last rate Stoke-on-Trent City Council?
- 3 August 2018 is when the current rating was published, 8 years ago. Check what has changed since, such as the manager or staffing.
- What services is Stoke-on-Trent City Council registered for?
- Stoke-on-Trent City Council is registered for homecare agencies. Ask which of these it provides at the moment.
- How much does care from Stoke-on-Trent City Council cost?
- Stoke-on-Trent City Council's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- What is Stoke-on-Trent City Council's address?
- The agency's base is Civic Centre, Glebe Street, Stoke On Trent, ST4 1HH. Confirm that its carers travel to your area.
Agencies in neighbouring towns
In Stoke-on-Trent
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.