Home care agency · Sunbury-on-thames

Sunbury

Rated Good by CQC Rating published 24 January 2020 Rating 6 years old
Rated 6 years ago. CQC's last published rating for this service is from January 2020. Ask what has changed since, such as the manager or the number of people they support. See nearby services rated recently.
Older people painting together at an activity session Illustrative photo, not of Sunbury
Address
26 Green Street, Sunbury-on-thames, TW16 6RN
Run by
Direct Independent Care Limited
Service
Home care agency, Supported living
Registered with CQC
November 2014 (11 years)
Registered manager
Patricia McDermott
Company check
Active, trading since 2005 (21 years), accounts up to date (Companies House 05591642)
Last CQC check
24 Jan 2020
Typical fees Estimated
£30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimated from prices published locally; not a quote. How we estimate

Registered to provide: Personal care

Open CQC's full report · CQC location ID 1-1745256288

The service in brief

Sunbury is a CQC-registered home care agency that also provides supported living in Sunbury-on-thames, run by Direct Independent Care Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and sight or hearing loss.

At its most recent rating, CQC judged it Good overall (January 2020). It is one of 125 CQC-registered home care agencies that have an office within 7 miles of Sunbury-on-Thames; 74 of those are rated Good or Outstanding.

Ratings over time

  1. Dec 2015 Good
  2. Dec 2018 Requires improvement
  3. Jan 2020 Good
  4. Today Rating 6 years old

Every overall rating on record for this location, earliest first. The latest rating is an improvement on the one before.

Published inspection reports

The neighbourhood

Ward
Sunbury East
Parliamentary constituency
Spelthorne
Integrated care board
NHS Surrey and Sussex Integrated Care Board
Area classification
Urban (nearer to a major town or city)
Neighbourhood deprivation
Among the 10% least deprived areas in England
Postcode district
Home care in TW16 (5)

Bigger map · Get directions · Map © OpenStreetMap contributors

Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.

The five key questions

  • SafeGood199 of 223 in Surrey
  • EffectiveGood203 of 223 in Surrey
  • CaringGood191 of 223 in Surrey
  • ResponsiveGood196 of 223 in Surrey
  • Well-ledGood170 of 223 in Surrey

From CQC's latest report, published 24 January 2020. Under each rating: how many agencies in Surrey share it.

What it may cost

We estimate visits from Sunbury at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.

For live-in care, expect around £1,450–£1,770 a week in this region.

With savings below £23,250, Surrey Council may contribute once it has carried out a free needs assessment.

The local picture

Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Right at Home Weybridge & Richmond, under 0.5 miles away.

It is registered for needs that fewer services nearby cover: learning disabilities (8 of the nearest 25).

14 of the 18 nearest rated agencies have a more recent rating than this one.

It sits in Sunbury East ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Surrey and Sussex ICB.

The registered provider

Sunbury is run by Direct Independent Care Limited (company 05591642), incorporated in 2005, 9 years before this service registered with CQC.

At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.

Its registered business activity is other human health activities.

How long it has been running

Sunbury has been registered with CQC since November 2014, about 11 years.

CQC has published 3 overall ratings for it (2015–2020), starting at Good; it has gone up 1 and down 1 time, and is now Good.

The rating is 6 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.

Reports on record: 3, with the most recent dated 24 January 2020.

Who it can help

From the CQC register; ask how each need is met in practice.

Inspection findings in brief

  • Improvements had been made since the last inspection.
  • This also included new and retrospective pre-assessments completed to ensure the service could meet people's needs.
  • Management had also introduced a new quality assurance audit system which identified any needs or concerns that required action.
  • We saw from records any concerns identified were being actioned.

Inspected 5 December 2019; report published 24 January 2020; supporting 15 people at the time. From the regulator's own summary (Open Government Licence). Read the full report.

Reading Sunbury's CQC ratings

Sunbury has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.

For leadership (Well-led), it shares its Good rating with 169 of the 222 other agencies in Surrey that CQC has rated.

Family reviews

Nobody has reviewed Sunbury here yet. Have you used it? A short, honest review helps the next family decide.

Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.

Review Sunbury

Tell other families what the care was like. Please describe your own experience.

Overall
You are a
Score the main areas (optional)

We'll email you a link to confirm; your review goes live when you click it. We use your email only to check the review is genuine.

Sunbury in local context

  • Rated Good. Across Surrey, 93% of the 214 rated home care agencies are Good or Outstanding and 16 are Outstanding.
  • Its rating (January 2020) is more recent than 17% of agency ratings in Surrey.
  • Registered with CQC in 2014: it has been registered longer than 83% of home care agencies in the area.
  • It lists 7 specialisms with CQC; the typical agency in Surrey lists 6.

Compared with every CQC-registered home care agency in Surrey. Source: CQC register, Oct 2026.

Closest alternatives

Guides for families

Similar home care agencies near Sunbury-on-Thames, rated recently

What families ask about Sunbury

How much does care from Sunbury cost?
Sunbury has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). A written quote should spell out weekend, bank holiday and short-notice rates.
Is Sunbury rated well for safety?
By key question, CQC gave: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
What type of care does Sunbury provide?
Sunbury is registered with CQC for: homecare agencies, supported living. Ask the provider which needs it can meet now and as needs change.
Which provider runs Sunbury?
Sunbury is run by Direct Independent Care Limited, the registered provider on the CQC register.
Is Sunbury registered for dementia care?
Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
How recent is Sunbury's CQC rating?
The latest rating is dated 24 January 2020, 6 years ago; ask whether there have been changes since.
Where is Sunbury?
The agency's base is 26 Green Street, Sunbury-on-thames, TW16 6RN. Confirm that its carers travel to your area.
Is Sunbury registered with CQC?
Yes: CQC lists it as a home care agency under location ID 1-1745256288 and was rated Good overall in January 2020.

Compare other agencies nearby

In Surrey

Is this your service? Show your rating on your website

Sunbury: rated Good by CQC, on The Care Panel

Copy this code into your website. The badge updates itself if your CQC rating changes.

Is this your service? Claim it free to keep these details up to date, respond to families and add your own photos. See what members get.

Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.

Request prices

We send your message to this provider only, unless you tick others below. They reply to you by email.

The home address of the person who needs care in or near Sunbury-on-Thames, or where you would like the care home to be. Not where you are now.

By sending, you agree we will contact you by phone and email about your request and share your name, email, phone and care needs with the providers you have ticked, so they can contact you. Privacy notice.

Free · No obligation · Only CQC-registered providers · Only the ones you tick see your details

Providers pay us a fee for each enquiry, never to rank higher in our lists.

Cookie settings