Home care agency · Cannock
Supported Futures
Illustrative photo, not of Supported Futures- Address
- TRAS 05, Tradmark House, Hyssop Close, Cannock, WS11 7FA
- Run by
- Supported Futures Ltd
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- August 2018 (8 years)
- Registered manager
- Sarah Louise Coller
- Company check
- Active, trading since 2017 (9 years), accounts up to date (Companies House 10618754)
- Last CQC check
- 6 Sep 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
Regulated activities on its registration: Personal care
More in Cannock: Home care in Cannock (33) · Best rated home care agencies in Cannock · Physical disability care at home in Cannock · Learning disability care at home in Cannock · Mental health care at home in Cannock · Live-in care in Cannock
Read the full CQC inspection report · CQC location ID 1-5561834885
About Supported Futures
Supported Futures in Cannock is registered with the Care Quality Commission as a home care agency, run by Supported Futures Ltd. The service is registered to support adults under 65 and children and lists physical disabilities, learning disabilities and mental health conditions among its specialisms.
CQC rated it Requires improvement overall (September 2023). Safe, Effective and Well-led were rated Requires improvement. It is one of 33 CQC-registered home care agencies that have an office within 7 miles of Cannock; 16 of those are rated Good or Outstanding.
Budgeting for this agency
We estimate visits from Supported Futures at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
If savings are under the upper limit (£23,250 in England), Staffordshire Council may pay part of the cost after a free care needs assessment.
Each area CQC checks
- Safe18 of 99 in Staffordshire
- Effective7 of 99 in Staffordshire
- Caring92 of 99 in Staffordshire
- Responsive90 of 99 in Staffordshire
- Well-led25 of 99 in Staffordshire
From CQC's latest report, published 6 September 2023. Under each rating: how many agencies in Staffordshire share it.
Registered specialisms
Specialisms as registered with CQC.
How it fits locally
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 12 of them rated Good or Outstanding, and the closest is Newcross Healthcare Solutions Limited - North & Midlands, under 0.5 miles away.
It is registered for needs that fewer services nearby cover: children (7 of the nearest 25).
5 of the 16 nearest rated agencies have a more recent rating than this one.
It sits in Hednesford Hills & Rawnsley ward, classed by ONS as urban (nearer to a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Staffordshire and Stoke-on-Trent ICB.
The ratings in context
Looking at the five areas: Safe, Effective and Well-led are rated below Good; 2 other areas are Good.
Across Staffordshire, 18 of 99 rated agencies are Requires improvement for Safe (18%), while 7 of 99 rated agencies are Requires improvement for Effective (7%), while 25 of 99 rated agencies are Requires improvement for Well-led (25%).
The Safe, Effective and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
History with CQC
Supported Futures has been registered with CQC since August 2018, about 8 years.
CQC has published 2 overall ratings for it (2019–2023), starting at Good and falling to Requires improvement.
No new overall rating has been published for 3 years. CQC re-inspects based on risk, so an old rating is not a bad sign in itself, but staff and management may have changed.
2 reports have been published for this location, most recently on 6 September 2023.
How its rating has changed
- Aug 2019
- Sep 2023
- Today Rating 3 years old
The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.
CQC reports
- CQC inspection report 6 September 2023
- CQC inspection report 15 August 2019
Finding it
- Ward
- Hednesford Hills & Rawnsley
- Parliamentary constituency
- Cannock Chase
- Local NHS (ICB)
- NHS Staffordshire and Stoke-on-Trent Integrated Care Board
- Type of area
- Urban; nearer to a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in WS11 (20)
Larger map · Directions · © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). Carers work from this office and visit homes in the surrounding area.
Inspection findings in brief
- Right Support: Relatives told us people felt safe and respected by the staff who supported them.
- However, systems and processes required improvement to ensure care practices were documented and to evidence risks were being managed safely.
- Staff were recruited safely and received training and development opportunities.
- However, there were gaps in training and some training courses had expired.
Inspected 8 August 2023; report published 6 September 2023. From the regulator's own summary (Open Government Licence). Read the full report.
The company behind Supported Futures
Supported Futures is run by Supported Futures Ltd (company 10618754), incorporated in 2017, 1 year before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities and social work without accommodation for older and disabled people (which includes home care).
Family reviews
No family has reviewed Supported Futures on The Care Panel so far.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
How Supported Futures compares
- Rated Requires improvement. Across Staffordshire, 79% of the 97 rated home care agencies are Good or Outstanding and 2 are Outstanding.
- Its rating (September 2023) is more recent than 82% of agency ratings in Staffordshire.
- Registered with CQC in 2018: it has been registered longer than 64% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Staffordshire lists 6.
- Areas CQC rated below Good: Safe (19% of home care agencies in Staffordshire are also rated below Good here); Effective (7% of home care agencies in Staffordshire are also rated below Good here); Well-led (27% of home care agencies in Staffordshire are also rated below Good here). Ask the provider what has changed since.
Compared with every CQC-registered home care agency in Staffordshire. Source: CQC register, Oct 2026.
Nearby options
Guides for families
Similar home care agencies near Cannock, rated recently
- P.S We Care LtdJun 2025 · under 0.5 miles
- ICare (GB) Limited - CannockNov 2024 · 0.6 miles
- CSPC Healthcare LTDSep 2026 · 1.8 miles
Questions about Supported Futures
- Is Supported Futures registered with CQC?
- It is. The CQC register records Supported Futures as a home care agency, location ID 1-5561834885 and was rated Requires improvement overall in September 2023.
- What is Supported Futures's address?
- The agency works from TRAS 05, Tradmark House, Hyssop Close, Cannock, WS11 7FA; ask which postcodes its carers cover.
- How recent is Supported Futures's CQC rating?
- The rating now shown was published on 6 September 2023, 3 years ago. Ask what has changed since then, for example in management or staffing.
- Is Supported Futures registered for dementia care?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- Which provider runs Supported Futures?
- The registered provider is Supported Futures Ltd, according to CQC.
- What kind of care can Supported Futures offer?
- Supported Futures is registered with CQC for: homecare agencies. Ask the provider which needs it can meet now and as needs change.
- How did Supported Futures score on each CQC key question?
- CQC rates five key questions. For Supported Futures: Safe: Requires improvement; Effective: Requires improvement; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from Supported Futures cost?
- Supported Futures's prices aren't on our site yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
Home care in nearby towns
In Staffordshire
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.