Home care agency · York
The Oaks
Illustrative photo, not of The Oaks- Address
- Hartrigg Oaks, Lucombe Way, New Earswick, York, YO32 4DS
- Run by
- Joseph Rowntree Housing Trust (3 services)
- Type of provider
- Not-for-profit
- Service
- Nursing home, Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- January 2020 (6 years)
- Registered manager
- Sarah Louise Jackson Bargh
- Company check
- Unknown, accounts up to date (Companies House RS008209)
- Last CQC check
- 14 Jan 2025
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered to provide: Personal care · Accommodation for persons who require nursing or personal care · Treatment of disease, disorder or injury
More in York: Home care in York (42) · Best rated home care agencies in York · Dementia care at home in York · Elderly care at home in York · Physical disability care at home in York · Live-in care in York
Open CQC's full report · CQC location ID 1-8208474328
The service in brief
The Oaks is a CQC-registered home care agency in York, run by Joseph Rowntree Housing Trust. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Good overall (January 2025). It is one of 42 CQC-registered home care agencies that have an office within 7 miles of York; 29 of those are rated Good or Outstanding.
The inspection, summarised
- This assessment was carried out in response to information we had received about the service.
- The provider had policies and procedures in place for safeguarding to protect people from the risk of abuse.
- Staff understood their responsibilities to keep people safe.
- People were comfortable in the presence of staff and overall staff knew people.
Inspected 7 December 2022; report published 27 January 2023. Source: CQC's published findings, reused under the Open Government Licence. Read the full report.
The ratings in context
The Oaks has an even profile: Safe, Effective, Caring, Responsive and Well-led are each rated Good.
Under CQC's newer scoring, its strongest area is Effective at 71% and its lowest is Responsive at 0%, averaging 38% overall.
CQC's scores in detail
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, The Oaks scores 38%.
Safe 63%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding2 · Some shortfalls
- Involving people to manage risks2 · Some shortfalls
- Safe environments2 · Some shortfalls
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 71%
- Assessing needs2 · Some shortfalls
- Delivering evidence-based care and treatment3 · Good
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives3 · Good
- Monitoring and improving outcomes3 · Good
- Consent to care and treatment3 · Good
Caring 0%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 0%
- Person-centred Care3 · Good
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information3 · Good
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 54%
- Shared direction and culture2 · Some shortfalls
- Capable, compassionate and inclusive leaders2 · Some shortfalls
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion2 · Some shortfalls
- Governance, management and sustainability1 · Significant shortfalls
- Partnerships and communities2 · Some shortfalls
- Learning, improvement and innovation3 · Good
How to read the numbers: 4 exceptional, 3 good, 2 some shortfalls, 1 significant shortfalls. Published by CQC, assessed 13 May 2024, published 14 January 2025 under the Open Government Licence; a blank score means the statement was carried over unchanged.
How its rating has changed
- Apr 2016
- Aug 2018
- Jun 2019
- Apr 2022
- Jan 2023
- Jan 2025
- Today Rating 1 year old
Every overall rating on record for this location, earliest first.
CQC documents
- CQC inspection report 27 January 2023
- CQC inspection report 27 April 2022
The neighbourhood
- Ward
- Huntington & New Earswick
- Council
- City of York Council · paying for care
- Parliamentary constituency
- York Outer
- NHS integrated care board
- NHS Humber and North Yorkshire Integrated Care Board
- ONS area type
- Urban: nearer to a major town or city
- Neighbourhood deprivation
- Among the 30% least deprived areas in England
See the wider area · How to get there · © OpenStreetMap contributors
Local area facts: ONS and NHS geography via postcodes.io, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Who they support
Taken from its CQC registration.
The Oaks over the years
The Oaks has been registered with CQC since January 2020, about 6 years.
CQC has published 6 overall ratings for it (2016–2025), starting at Good; it has gone up 1 and down 1 time, and is now Good.
CQC lists 2 reports for this location, the latest dated 27 January 2023.
Safe, effective, caring, responsive, well-led
- Safe63% score30 of 34 in York
- Effective71% score30 of 34 in York
- Caring0% score29 of 34 in York
- Responsive0% score32 of 34 in York
- Well-led54% score
As rated by CQC, published 14 January 2025. Under each rating: how many agencies in York share it.
The company behind The Oaks
The Oaks is run by Joseph Rowntree Housing Trust (company RS008209).
At Companies House, the company is listed as , its accounts are filed on time and there is no insolvency history.
Joseph Rowntree Housing Trust runs 4 CQC-registered services across 2 council areas; 4 of the 4 with a rating are Good or Outstanding (100%), against 84% for the same mix of services across England.
3 of its services are in York.
Around York
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 16 of them rated Good or Outstanding, and the closest is Radfield Home Care York & Rural, 0.9 miles away.
2 of the 19 nearest rated agencies have a more recent rating than this one.
It sits in Huntington & New Earswick ward, classed by ONS as urban (nearer to a major town or city), among the 30% least deprived neighbourhoods in England. NHS services here are planned by NHS Humber and North Yorkshire ICB.
Likely fees
We estimate visits from The Oaks at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
Council help is possible below £23,250 in savings: ask York Council for a free care needs assessment.
Family reviews
Nobody has reviewed The Oaks here yet. Have you used it? A short, honest review helps the next family decide.
Reviews come from people who used the service or their families, verified by email. They sit alongside, not instead of, CQC ratings, and providers cannot take them down. How reviews work.
Compared with other agencies locally
- Rated Good. Across York, 91% of the 33 rated home care agencies are Good or Outstanding and 1 is Outstanding.
- Its rating (January 2025) is more recent than 88% of agency ratings in York.
- Registered with CQC in 2020: it has been registered longer than 41% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in York lists 6.
Based on the CQC register for York as at Oct 2026.
Closest alternatives
Guides for families
Similar home care agencies near York, rated recently
- St Anne's Community Services - York DCAJan 2025 · 1.8 miles
- Heritage Healthcare YorkNov 2024 · 2.1 miles
Quick answers about The Oaks
- Is The Oaks rated well for safety?
- CQC rates five key questions. For The Oaks: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires Improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from The Oaks cost?
- The Oaks has not published its fees with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- Which provider runs The Oaks?
- Joseph Rowntree Housing Trust is the registered provider for The Oaks.
- What type of care does The Oaks provide?
- CQC lists The Oaks under: nursing homes, homecare agencies. Check which of these it is actively providing now.
- When was The Oaks last inspected?
- CQC published the current rating on 14 January 2025, 1 year ago. Older ratings are common, so ask about changes since.
- Can The Oaks care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is The Oaks registered with CQC?
- The Oaks is on the CQC register as a home care agency (ID 1-8208474328) and was rated Good overall in January 2025.
- Where is The Oaks based?
- The agency works from Hartrigg Oaks, Lucombe Way, New Earswick, York, YO32 4DS; ask which postcodes its carers cover.
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.