Home care agency · Spalding
The Old Mill
Illustrative photo, not of The Old Mill- Address
- Boston Road South, Holbeach, Spalding, PE12 7LR
- Run by
- Haven Care Solutions Limited
- Type of provider
- Independent (private company)
- Service
- Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- October 2021 (4 years)
- Registered manager
- Ruth Kanda
- Company check
- Active, trading since 2021 (5 years), accounts up to date (Companies House 13444499)
- Last CQC check
- 19 May 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
CQC regulated activities: Personal care
More in Holbeach: Home care in Holbeach (14) · Best rated home care agencies in Holbeach · Dementia care at home in Holbeach · Elderly care at home in Holbeach · Physical disability care at home in Holbeach
Read the full CQC inspection report · CQC location ID 1-11909565618
About this agency
Registered with CQC as a home care agency, The Old Mill is based in Spalding, run by Haven Care Solutions Limited. It supports adults of all ages, with registered specialisms in dementia, physical disabilities, learning disabilities and sight or hearing loss.
Its latest CQC rating is Requires improvement overall (May 2023). Safe and Well-led were rated Requires improvement. It is one of 14 CQC-registered home care agencies that have an office within 7 miles of Holbeach; 6 of those are rated Good or Outstanding.
Past CQC ratings
- May 2023
- Today Rating 3 years old
Published CQC ratings in date order.
Reports on the CQC website
- CQC inspection report 19 May 2023
Where it is
- Ward
- Holbeach Town
- Parliamentary constituency
- South Holland and The Deepings
- NHS planning area
- NHS Lincolnshire Integrated Care Board
- ONS area type
- Larger rural: further from a major town or city
- Neighbourhood deprivation
- Among the 40% least deprived areas in England
- Postcode district
- Home care in PE12 (9)
Bigger map · Get directions · Base map © OpenStreetMap
Ward and NHS boundaries from official postcode data, Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Who they support
Specialisms as registered with CQC.
How long it has been running
CQC registration dates from October 2021, so the service has been operating for around 5 years under its current registration.
So far CQC has published one overall rating: Requires improvement, in May 2023.
It has gone 3 years without a new overall rating. CQC schedules inspections by risk, so this is not a bad sign in itself, though leadership may have moved on.
What it may cost
We estimate visits from The Old Mill at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Regional live-in prices sit at roughly £1,450–£1,770 per week.
People with savings under £23,250 may get help from Lincolnshire Council after a needs and financial assessment.
What inspectors found
- ecruitment checks were carried out on potential new staff to the service, to help ensure they were safe to work with the people they supported.
- However, there were unexplained gaps in staff employment history.
- We also found improvements were needed to other recruitment documentation to make sure robust checks had taken place.
- The registered manager had notified us of some but not all the safeguarding allegations they were legally required to.
Inspected 18 April 2023; report published 19 May 2023. From the regulator's own summary (Open Government Licence). Read the full report.
The local picture
There are 3 other agencies within 3 miles, 2 of them rated Good or Outstanding; the nearest is BTTLR Limited t/a Connecting Hands Healthcare Services, under 0.5 miles away.
2 of the 5 nearest rated agencies have a more recent rating than this one.
It sits in Holbeach Town ward, classed by ONS as larger rural (further from a major town or city), among the 40% least deprived neighbourhoods in England. NHS services here are planned by NHS Lincolnshire ICB.
Safe, effective, caring, responsive, well-led
- Safe11 of 84 in Lincolnshire
- Effective78 of 84 in Lincolnshire
- Caring71 of 84 in Lincolnshire
- Responsive76 of 84 in Lincolnshire
- Well-led14 of 84 in Lincolnshire
Source: CQC, published 19 May 2023. Under each rating: how many agencies in Lincolnshire share it.
Ownership and company checks
The Old Mill is run by Haven Care Solutions Limited (company 13444499), incorporated in 2021.
At Companies House, the company is listed as active, its accounts are filed on time, it has 2 active directors and there is no insolvency history.
Its registered business activity is care for people with learning disabilities, mental health problems or substance misuse and residential care for older and disabled people.
What the ratings tell you
Area by area, Safe and Well-led are rated below Good; 3 other areas are Good.
Across Lincolnshire, 11 of 84 rated agencies are Requires improvement for Safe (13%), while 14 of 84 rated agencies are Requires improvement for Well-led (17%).
If you are considering it, read the Safe and Well-led section of the report first and ask what has changed since the inspection.
Family reviews
No family has reviewed The Old Mill on The Care Panel so far.
Each review is tied to a verified email. We publish both good and bad, and providers may respond but not delete. How reviews work.
Compared with other agencies locally
- Rated Requires improvement. Across Lincolnshire, 88% of the 83 rated home care agencies are Good or Outstanding and 5 are Outstanding.
- Its rating (May 2023) is more recent than 63% of agency ratings in Lincolnshire.
- Registered with CQC in 2021: it has been registered longer than 41% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in Lincolnshire lists 5.
- Areas CQC rated below Good: Safe (13% of home care agencies in Lincolnshire are also rated below Good here); Well-led (17% of home care agencies in Lincolnshire are also rated below Good here). Ask the provider what has changed since.
Comparison set: every registered home care agency in Lincolnshire, CQC data for Oct 2026.
Nearby options
Guides for families
Other home care agencies near Holbeach with recent ratings
- Welland & Glen Home Care LtdJan 2026 · 1.8 miles
- Sharon Brinkman Care Services LtdSep 2026 · 6.3 miles
- Atlas Care Services Ltd LincolnshireApr 2025 · 6.6 miles
Frequently asked about The Old Mill
- How is The Old Mill rated for safety and leadership?
- CQC rates five key questions. For The Old Mill: Safe: Requires improvement; Effective: Good; Caring: Good; Responsive: Good; Well-led: Requires improvement. Safe and Well-led tend to say most about day-to-day reliability.
- How much does care from The Old Mill cost?
- The Old Mill hasn't shared a price list with us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Get the quote in writing, including any extra charges.
- Who runs The Old Mill?
- The registered provider is Haven Care Solutions Limited, according to CQC.
- What kind of care can The Old Mill offer?
- Registration for The Old Mill covers: homecare agencies. Check which of these it offers today.
- How recent is The Old Mill's CQC rating?
- The latest rating is dated 19 May 2023, 3 years ago; ask whether there have been changes since.
- Can The Old Mill care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is The Old Mill registered with CQC?
- Yes. The Old Mill is registered with the Care Quality Commission as a home care agency (location ID 1-11909565618) and was rated Requires improvement overall in May 2023.
- Where is The Old Mill based?
- Boston Road South, Holbeach, Spalding, PE12 7LR is the agency's office; check it serves your postcode.
Look further afield
In Lincolnshire
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CQC register information as at Oct 2026, reused under Open Government Licence v3.0. Where the provider has written text, we say so. We list and compare services; we do not run any.