Home care agency · Bristol
Trinity Homecare
Illustrative photo, not of Trinity Homecare- Address
- 24 Canford Lane, Westbury-on-Trym, Bristol, BS9 3DH
- Run by
- Premier Homecare Limited
- Service
- Home care agency
- Registered with CQC
- July 2012 (14 years)
- Registered manager
- *
- Company check
- Active, trading since 2003 (23 years), accounts up to date (Companies House 04889020)
- Last CQC check
- 24 Aug 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Licensed by CQC for: Personal care
Full report at cqc.org.uk · CQC location ID 1-443391305
About this agency
Trinity Homecare is a CQC-registered home care agency in Bristol, run by Premier Homecare Limited. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities, learning disabilities, mental health conditions and drug or alcohol problems.
At its most recent rating, CQC judged it Good overall (August 2026), with Effective rated Outstanding. It is one of 135 CQC-registered home care agencies that have an office within 7 miles of Bristol; 73 of those are rated Good or Outstanding.
The company behind Trinity Homecare
Trinity Homecare is run by Premier Homecare Limited (company 04889020), incorporated in 2003, 8 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is social work without accommodation for older and disabled people (which includes home care).
Detailed scores
CQC now scores each area it inspects from 1 to 4 against a set of "quality statements", and turns those into a percentage for the area. Averaged across the five areas, Trinity Homecare scores 80%.
Safe 69%
- Learning culture3 · Good
- Safe systems, pathways and transitions3 · Good
- Safeguarding3 · Good
- Involving people to manage risks2 · Some shortfalls
- Safe environments3 · Good
- Safe and effective staffing2 · Some shortfalls
- Infection prevention and control3 · Good
- Medicines optimisation3 · Good
Effective 88%
- Assessing needs3 · Good
- Delivering evidence-based care and treatment4 · Exceptional
- How staff, teams and services work together3 · Good
- Supporting people to live healthier lives4 · Exceptional
- Monitoring and improving outcomes4 · Exceptional
- Consent to care and treatment3 · Good
Caring 85%
- Kindness, compassion and dignity4 · Exceptional
- Treating people as individuals3 · Good
- Independence, choice and control3 · Good
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement4 · Exceptional
Responsive 82%
- Person-centred Care4 · Exceptional
- Care provision, Integration and continuity3 · Good
- Providing Information4 · Exceptional
- Listening to and involving people3 · Good
- Equity in access3 · Good
- Equity in experiences and outcomes3 · Good
- Planning for the future3 · Good
Well-led 75%
- Shared direction and culture3 · Good
- Capable, compassionate and inclusive leaders3 · Good
- Freedom to speak up3 · Good
- Workforce equality, diversity and inclusion4 · Exceptional
- Governance, management and sustainability2 · Some shortfalls
- Partnerships and communities3 · Good
- Learning, improvement and innovation3 · Good
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 20 April 2026, published 24 August 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Past CQC ratings
- May 2015
- Oct 2017
- Aug 2026
- Today Rated in the last 12 months
The location's rating record from CQC, from first to latest. The latest rating is lower than the one before.
Published inspection reports
- CQC inspection report 12 October 2017
- CQC inspection report 22 May 2015
- Inspection report 15 May 2013
- Inspection report 11 December 2012
Location and local area
- Ward
- Westbury-on-Trym and Henleaze
- Council
- Bristol City Council · paying for care
- Parliamentary constituency
- Bristol North West
- NHS integrated care board
- NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
- Setting
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in BS9 (6)
Bigger map · Route planner · Map © OpenStreetMap contributors
Ward, NHS area and deprivation from ONS and NHS postcode data (postcodes.io, Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
The five key questions
- Safe69% score56 of 59 in Bristol, City of
- Effective88% score2 of 59 in Bristol, City of
- Caring85% score53 of 59 in Bristol, City of
- Responsive82% score49 of 59 in Bristol, City of
- Well-led75% score52 of 59 in Bristol, City of
As rated by CQC, published 24 August 2026. Under each rating: how many agencies in Bristol, City of share it; for example, 2 of 59 agencies in Bristol, City of rated Outstanding for Effective.
The ratings in context
Area by area, Effective is rated Outstanding; 4 other areas are Good.
Across Bristol, City of, 2 of 59 rated agencies are Outstanding for Effective (3%).
Under CQC's newer scoring, its strongest area is Effective at 88% and its lowest is Safe at 69%, averaging 80% overall.
The report's Effective section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Key points from CQC's visit
- We undertook this assessment due to the time since our last inspection.
- Trinity Homecare offered a flexible personalised service to people.
- People and their families were supported by the service to access additional help and support through community events, webinars, leaflets, referrals and through partnership working and other support services.
- Comments from people included, “Very good,” “Excellent” and “Brilliant”.
Inspected 29 August 2017; report published 12 October 2017. Taken from CQC's own findings (Open Government Licence). Read the full report.
Who they support
From the CQC register; ask how each need is met in practice.
Track record
Registered in July 2012, it has 14 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2026), starting at Good; it has gone up 1 and down 1 time, and is now Good.
4 reports have been published for this location, most recently on 12 October 2017.
Costs to expect
We estimate visits from Trinity Homecare at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in care in this region typically runs £1,450–£1,770 a week.
With savings below £23,250, Bristol, City of Council may contribute once it has carried out a free needs assessment.
Choice nearby
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 20 of them rated Good or Outstanding, and the closest is Medacs Homecare - Bristol, under 0.5 miles away.
1 of the 20 nearest rated agencies has a more recent rating than this one.
It sits in Westbury-on-Trym and Henleaze ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Bristol, North Somerset and South Gloucestershire ICB.
Family reviews
There are no reviews of Trinity Homecare yet. If you know the service, your experience could help someone else.
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Compared with other agencies locally
- Rated Good. Across Bristol, City of, 100% of the 57 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (August 2026) is more recent than 95% of agency ratings in Bristol, City of.
- Registered with CQC in 2012: it has been registered longer than 82% of home care agencies in the area.
- It lists 7 specialisms with CQC; the typical agency in Bristol, City of lists 6.
All figures compare it with other home care agencies in Bristol, City of; CQC register, Oct 2026.
Nearest home care agencies
Guides for families
Similar home care agencies near Bristol, rated recently
- Care and Support Service - Monica Wills HouseSep 2026 · 1.5 miles
- Home Instead Senior CareAug 2026 · 2.4 miles
- Miles Ahead CareJun 2026 · under 0.5 miles
Trinity Homecare questions answered
- When did CQC last rate Trinity Homecare?
- CQC published the current rating on 24 August 2026. Older ratings are common, so ask about changes since.
- Is Trinity Homecare registered for dementia care?
- Dementia is listed on its CQC registration. Ask what dementia training staff have and how they handle distress or refusals.
- Is Trinity Homecare registered with CQC?
- Registered, yes: location 1-443391305 on the Care Quality Commission register, listed as a home care agency and was rated Good overall in August 2026.
- What is Trinity Homecare's address?
- The agency's base is 24 Canford Lane, Westbury-on-Trym, Bristol, BS9 3DH. Confirm that its carers travel to your area.
- How is Trinity Homecare rated for safety and leadership?
- The five CQC areas: Safe: Good; Effective: Outstanding; Caring: Good; Responsive: Good; Well-led: Good. Safe and Well-led are the two to read first in the report.
- How much does Trinity Homecare charge?
- No fee list from Trinity Homecare has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Which provider runs Trinity Homecare?
- CQC lists Premier Homecare Limited as the provider responsible for Trinity Homecare.
- What kind of care can Trinity Homecare offer?
- Trinity Homecare is registered for homecare agencies. Ask which of these it provides at the moment.
Agencies in neighbouring towns
In Bristol, City of
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Details from the Care Quality Commission register, updated Oct 2026. Contains CQC data licensed under the Open Government Licence v3.0. Text marked "in the provider's own words" is supplied by the provider. The Care Panel is not a care provider.