Home care agency · Bristol
Care and Support Service - Cote Lane
Illustrative photo, not of Care and Support Service - Cote Lane- Address
- St Monica Court, Cote Lane, Bristol, BS9 3TL
- Run by
- The Council of St Monica Trust (9 services)
- Type of provider
- Charity (registered charity 202151)
- Service
- Home care agency, Supported housing, Supported living
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- February 2011 (15 years)
- Registered manager
- *
- Last CQC check
- 21 Jun 2023
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Estimate only, from published local rates. How we estimate
Registered activities: Personal care
More in Bristol: Home care in Bristol (168) · Best rated home care agencies in Bristol · Dementia care at home in Bristol · Elderly care at home in Bristol · Physical disability care at home in Bristol · Live-in care in Bristol
Read the full CQC inspection report · CQC location ID 1-126473576
An overview of Care and Support Service - Cote Lane
Care and Support Service - Cote Lane in Bristol is registered with the Care Quality Commission as a home care agency that also provides supported living, run by The Council of St Monica Trust. The service is registered to support adults of all ages and lists dementia, physical disabilities and sight or hearing loss among its specialisms.
CQC rated it Good overall (June 2023), with Well-led rated Outstanding. It is one of 168 CQC-registered home care agencies that have an office within 7 miles of Bristol; 104 of those are rated Good or Outstanding.
Strengths and weak spots in the ratings
Looking at the five areas: Well-led is rated Outstanding; 4 other areas are Good.
Across Bristol, City of, 4 of 59 rated agencies are Outstanding for Well-led (7%).
The report's Well-led section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
How CQC rated each area
- Safe56 of 59 in Bristol, City of
- Effective55 of 59 in Bristol, City of
- Caring53 of 59 in Bristol, City of
- Responsive49 of 59 in Bristol, City of
- Well-led4 of 59 in Bristol, City of
As rated by CQC, published 21 June 2023. Under each rating: how many agencies in Bristol, City of share it; for example, 4 of 59 agencies in Bristol, City of rated Outstanding for Well-led.
Care and Support Service - Cote Lane over the years
Registered in February 2011, it has 15 years on the CQC register.
CQC has published 3 overall ratings for it (2015–2023), starting at Good and staying Good every time.
The rating is 3 years old. CQC decides when to return based on risk, so age alone is not a warning sign; still, ask who the manager is now.
There are 6 CQC reports on file for this address; the newest is from 21 June 2023.
From the latest CQC inspection
- People told us the registered manager and staff were very kind and caring and very good at their jobs.
- They said they felt safe with their care staff and trusted them.
- People and relatives were consistently complimentary about the kindness of the staff and the reliability of the service they received.
- We were told of occasions where staff had gone above and beyond what was expected of them.
Inspected 3 May 2023; report published 21 June 2023. In CQC's words, from its published findings (Open Government Licence). Read the full report.
Who runs it
The Council of St Monica Trust runs 9 CQC-registered services across 3 council areas; 9 of the 9 with a rating are Good or Outstanding (100%), against 86% for the same mix of services across England.
5 of its services are in Bristol, City of.
Around Bristol
Choice is wide here: the 25 nearest other agencies are all within 3 miles, 21 of them rated Good or Outstanding, and the closest is Trinity Homecare, 0.6 miles away.
11 of the 21 nearest rated agencies have a more recent rating than this one.
It sits in Westbury-on-Trym and Henleaze ward, classed by ONS as urban (nearer to a major town or city), among the 10% least deprived neighbourhoods in England. NHS services here are planned by NHS Bristol, North Somerset and South Gloucestershire ICB.
Earlier inspections
- Jul 2015
- Nov 2017
- Jun 2023
- Today Rating 3 years old
Published CQC ratings in date order.
Published inspection reports
- CQC inspection report 21 June 2023
- CQC inspection report 3 November 2017
- CQC inspection report 20 July 2015
- Inspection report 11 October 2014
- Inspection report 11 February 2014
- Inspection report 14 March 2013
Area and map
- Ward
- Westbury-on-Trym and Henleaze
- Council
- Bristol City Council · paying for care
- Parliamentary constituency
- Bristol North West
- NHS planning area
- NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board
- Urban or rural
- Urban · nearer to a major town or city
- Neighbourhood deprivation
- Among the 10% least deprived areas in England
- Postcode district
- Home care in BS9 (6)
View on OpenStreetMap · Directions · OpenStreetMap (ODbL)
Area details from ONS and NHS postcode data via postcodes.io (Open Government Licence). A home care agency's office address; carers travel to people's homes nearby.
Who the service is registered for
From the CQC register; ask how each need is met in practice.
Likely fees
We estimate visits from Care and Support Service - Cote Lane at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
A live-in carer typically costs £1,450–£1,770 a week locally.
People with savings under £23,250 may get help from Bristol, City of Council after a needs and financial assessment.
Family reviews
Be the first to review Care and Support Service - Cote Lane. Your experience helps other families choose.
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Care and Support Service - Cote Lane against its area
- Rated Good. Across Bristol, City of, 100% of the 57 rated home care agencies are Good or Outstanding and 3 are Outstanding.
- Its rating (June 2023) is more recent than 61% of agency ratings in Bristol, City of.
- Registered with CQC in 2011: it has been registered longer than 88% of home care agencies in the area.
- It lists 5 specialisms with CQC; the typical agency in Bristol, City of lists 6.
Benchmarked against all CQC-registered home care agencies in Bristol, City of (Oct 2026).
Other agencies close by
Guides for families
Bristol: home care agencies inspected recently
- Care and Support Service - Monica Wills HouseSep 2026 · 1.5 miles
- Home Instead Senior CareAug 2026 · 2.4 miles
- Miles Ahead CareJun 2026 · under 0.5 miles
What families ask about Care and Support Service - Cote Lane
- When did CQC last rate Care and Support Service - Cote Lane?
- The latest rating is dated 21 June 2023, 3 years ago; ask whether there have been changes since.
- Can Care and Support Service - Cote Lane care for someone with dementia?
- Yes, it is registered for dementia. Worth asking: how many staff are trained, and how routines are kept consistent.
- Is Care and Support Service - Cote Lane registered with CQC?
- It is. The CQC register records Care and Support Service - Cote Lane as a home care agency, location ID 1-126473576 and was rated Good overall in June 2023.
- What is Care and Support Service - Cote Lane's address?
- The agency works from St Monica Court, Cote Lane, Bristol, BS9 3TL; ask which postcodes its carers cover.
- Is Care and Support Service - Cote Lane rated well for safety?
- CQC rates five key questions. For Care and Support Service - Cote Lane: Safe: Good; Effective: Good; Caring: Good; Responsive: Good; Well-led: Outstanding. Safe and Well-led are the two to read first in the report.
- How much does Care and Support Service - Cote Lane charge?
- No fee list from Care and Support Service - Cote Lane has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Request a written quote and check what is charged on top.
- Who is the registered provider for Care and Support Service - Cote Lane?
- On CQC's register the provider is The Council of St Monica Trust.
- What type of care does Care and Support Service - Cote Lane provide?
- Registration for Care and Support Service - Cote Lane covers: homecare agencies, supported housing, supported living. Check which of these it offers today.
Home care in nearby towns
In Bristol, City of
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Information: Care Quality Commission, Oct 2026 (Open Government Licence v3.0). Sections in the provider's own words are theirs; we compiled everything else from public data. The Care Panel is independent and not a care provider.