Home care agency · Haydock
UCS Medical
Illustrative photo, not of UCS Medical- Address
- Unit 9, Haydock Cross, Kilbuck Lane, Haydock, St. Helens, WA11 9UX
- Run by
- UCS Medical Ltd
- Type of provider
- Independent (private company)
- Service
- Ambulances, Home care agency
- Dementia
- Registered with CQC to support people living with dementia
- Registered with CQC
- June 2023 (3 years)
- Registered manager
- Alan Gibbons Martin Brian Ball
- Company check
- Active, trading since 2022 (4 years), accounts up to date (Companies House 14405332)
- Last CQC check
- 24 Aug 2026
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. Our figure, worked out from published prices in the region; the real price may differ. How we estimate
Registered to provide: Personal care · Transport services, triage and medical advice provided remotely · Treatment of disease, disorder or injury
More in Haydock: Home care in Haydock (126) · Best rated home care agencies in Haydock · Dementia care at home in Haydock · Elderly care at home in Haydock · Physical disability care at home in Haydock · Live-in care in Haydock
Full report at cqc.org.uk · CQC location ID 1-16063476903
About UCS Medical
UCS Medical is a CQC-registered home care agency in Haydock, run by UCS Medical Ltd. Its CQC registration covers adults of all ages, including people living with dementia, physical disabilities and sight or hearing loss.
At its most recent rating, CQC judged it Inadequate overall (August 2026). Safe, Effective, Caring, Responsive and Well-led were rated Requires improvement or Inadequate. It is one of 126 CQC-registered home care agencies that have an office within 7 miles of Haydock; 73 of those are rated Good or Outstanding.
Who runs it
UCS Medical is run by Ucs Medical Ltd (company 14405332), incorporated in 2022.
At Companies House, the company is listed as active, its accounts are filed on time, it has 1 active director and there is no insolvency history.
Its registered business activity is other human health activities.
Scores behind the rating
CQC's single assessment framework gives every quality statement a score out of 4, then reports each key question as a percentage. Averaged across the five areas, UCS Medical scores 0%.
Safe 0%
- Learning culture2 · Some shortfalls
- Safe systems, pathways and transitions1 · Significant shortfalls
- Safeguarding1 · Significant shortfalls
- Involving people to manage risks1 · Significant shortfalls
- Safe environments1 · Significant shortfalls
- Safe and effective staffing1 · Significant shortfalls
- Infection prevention and control1 · Significant shortfalls
- Medicines optimisation1 · Significant shortfalls
Effective 0%
- Assessing needs1 · Significant shortfalls
- Delivering evidence-based care and treatment1 · Significant shortfalls
- How staff, teams and services work together2 · Some shortfalls
- Supporting people to live healthier lives2 · Some shortfalls
- Monitoring and improving outcomes1 · Significant shortfalls
- Consent to care and treatment1 · Significant shortfalls
Caring 0%
- Kindness, compassion and dignity3 · Good
- Treating people as individuals2 · Some shortfalls
- Independence, choice and control2 · Some shortfalls
- Responding to people’s immediate needs3 · Good
- Workforce wellbeing and enablement2 · Some shortfalls
Responsive 0%
- Person-centred Care2 · Some shortfalls
- Care provision, Integration and continuity2 · Some shortfalls
- Providing Information2 · Some shortfalls
- Listening to and involving people1 · Significant shortfalls
- Equity in access2 · Some shortfalls
- Equity in experiences and outcomes2 · Some shortfalls
- Planning for the future1 · Significant shortfalls
Well-led 0%
- Shared direction and culture2 · Some shortfalls
- Capable, compassionate and inclusive leaders1 · Significant shortfalls
- Freedom to speak up1 · Significant shortfalls
- Workforce equality, diversity and inclusion2 · Some shortfalls
- Governance, management and sustainability1 · Significant shortfalls
- Partnerships and communities2 · Some shortfalls
- Learning, improvement and innovation1 · Significant shortfalls
4 means exceptional and 1 means significant shortfalls (3 good, 2 some shortfalls). CQC data, assessed 15 July 2025, published 24 August 2026, Open Government Licence. Where no score shows, that statement wasn't part of this assessment and its earlier result still counts.
Area and map
- Ward
- Haydock
- Council
- St Helens Borough Council · paying for care
- Parliamentary constituency
- St Helens North
- NHS area (integrated care board)
- NHS Cheshire and Merseyside Integrated Care Board
- Setting
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 50% most deprived areas in England
View on OpenStreetMap · Plan a journey · Base map © OpenStreetMap
Geography: ONS and NHS lookups (postcodes.io), Open Government Licence. Carers work from this office and visit homes in the surrounding area.
Each area CQC checks
- Safe0% score1 of 31 in St. Helens
- Effective0% score1 of 31 in St. Helens
- Caring0% score1 of 31 in St. Helens
- Responsive0% score1 of 31 in St. Helens
- Well-led0% score1 of 31 in St. Helens
From CQC's latest report, published 24 August 2026. Under each rating: how many agencies in St. Helens share it.
From the latest CQC inspection
- We substantiated the information of concern at this assessment.
- In the previous 12 months the service had not undertaken any EUC services for patients.
- The service did not have a contract with an NHS provider to provide EUC services.
- As the service had not delivered any EUC activity in the previous 12 months we were unable to capture the view of people experience during this assessment.
In CQC's words, from its published findings (Open Government Licence). Read the full report.
Strengths and weak spots in the ratings
Area by area, Safe, Effective, Caring, Responsive and Well-led are rated below Good.
Across St. Helens, 1 of 31 rated agencies are Inadequate for Safe (3%), while 1 of 31 rated agencies are Inadequate for Effective (3%), while 1 of 31 rated agencies are Requires improvement for Caring (3%), while 1 of 31 rated agencies are Requires improvement for Responsive (3%), while 1 of 31 rated agencies are Inadequate for Well-led (3%).
Under CQC's newer scoring, its strongest area is Caring at 0% and its lowest is Well-led at 0%, averaging 0% overall.
The Safe, Effective, Caring, Responsive and Well-led findings are the part of the report to read closely; ask the manager what has been put right.
UCS Medical over the years
Registered in June 2023, it has 3 years on the CQC register.
There is a single overall rating on record, Inadequate (August 2026).
Likely fees
We estimate visits from UCS Medical at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
Live-in arrangements here usually cost £1,450–£1,770 weekly.
St. Helens Council can help with costs for people with savings under £23,250, starting with a free assessment.
Who it can help
Taken from its CQC registration.
Around Haydock
There are 10 other agencies within 3 miles, 7 of them rated Good or Outstanding; the nearest is Abbeyrose Court Community Care, 0.7 miles away.
Its rating is more recent than any of the 21 nearest rated agencies.
It sits in Haydock ward, classed by ONS as urban (nearer to a major town or city), among the 50% most deprived neighbourhoods in England. NHS services here are planned by NHS Cheshire and Merseyside ICB.
Family reviews
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UCS Medical against its area
- Rated Inadequate. Across St. Helens, 90% of the 31 rated home care agencies are Good or Outstanding and 0 are Outstanding.
- Its rating (August 2026) is more recent than 90% of agency ratings in St. Helens.
- Registered with CQC in 2023: it has been registered longer than 25% of home care agencies in the area.
- It lists 6 specialisms with CQC; the typical agency in St. Helens lists 6.
- Areas CQC rated below Good: Safe (10% of home care agencies in St. Helens are also rated below Good here); Effective (6% of home care agencies in St. Helens are also rated below Good here); Caring (3% of home care agencies in St. Helens are also rated below Good here); Responsive (3% of home care agencies in St. Helens are also rated below Good here); Well-led (13% of home care agencies in St. Helens are also rated below Good here). Ask the provider what has changed since.
Benchmarked against all CQC-registered home care agencies in St. Helens (Oct 2026).
Other agencies close by
Guides for families
Similar home care agencies near Haydock, rated recently
- Belong at Home Domiciliary Care Agency - Wigan & SouthportMay 2026 · 4.6 miles
- Home Instead Warrington & LymmAug 2026 · 5.5 miles
- Lumina Care Wigan & St HelensJan 2025 · 2.4 miles
Questions about UCS Medical
- What services is UCS Medical registered for?
- Its CQC registration covers ambulances, homecare agencies. Ask UCS Medical how it would adapt if needs increase.
- Who is the registered provider for UCS Medical?
- CQC lists UCS Medical Ltd as the provider responsible for UCS Medical.
- How much does care from UCS Medical cost?
- No fee list from UCS Medical has reached us. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for written prices covering weekends, bank holidays and any travel or set-up charges.
- How is UCS Medical rated for safety and leadership?
- The five CQC areas: Safe: Inadequate; Effective: Inadequate; Caring: Requires improvement; Responsive: Requires improvement; Well-led: Inadequate. Safe and Well-led are the sections most worth your time.
- Where is UCS Medical?
- The agency works from Unit 9, Haydock Cross, Kilbuck Lane, Haydock, St. Helens, WA11 9UX; ask which postcodes its carers cover.
- Is UCS Medical a registered provider?
- Yes. UCS Medical is registered with the Care Quality Commission as a home care agency (location ID 1-16063476903) and was rated Inadequate overall in August 2026.
- Does UCS Medical support people with dementia?
- Yes. Dementia is one of the specialisms on its CQC registration. Ask how many carers or staff have dementia training.
- When did CQC last rate UCS Medical?
- The latest rating is dated 24 August 2026; ask whether there have been changes since.
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In St. Helens
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Source: the CQC register as of Oct 2026 (Open Government Licence v3.0), with our own analysis. Anything marked "in the provider's own words" comes from the provider. The Care Panel does not provide care.