Home care agency · Honiton
United Response - Supported Living: Exeter and East Devon
Illustrative photo, not of United Response - Supported Living: Exeter and East Devon- Address
- East Devon Business Centre, Heathpark Way, , Heathpark Industrial Estate, Honiton, EX14 1SF
- Run by
- United Response (37 services)
- Type of provider
- Charity (registered charity 265249)
- Service
- Home care agency, Supported living
- Dementia
- Not listed as a specialism with CQC; ask the provider
- Registered with CQC
- June 2017 (9 years)
- Part of
- United Response
- Registered manager
- Neil Roy Jones
- Company check
- Active, trading since 1973 (53 years), accounts up to date (Companies House 01133776)
- Last CQC check
- 31 Aug 2018
- Typical fees Estimated
- £30–£37 an hour for visiting care, weekdays; live-in £1,450–£1,770 a week. An estimate based on local published fees. Ask for a written quote. How we estimate
CQC regulated activities: Personal care
More in Honiton: Home care in Honiton (9) · Best rated home care agencies in Honiton · Elderly care at home in Honiton · Physical disability care at home in Honiton · Learning disability care at home in Honiton
Open CQC's full report · CQC location ID 1-3955806090
Introducing United Response - Supported Living: Exeter and East Devon
Registered with CQC as a home care agency that also provides supported living, United Response - Supported Living: Exeter and East Devon is based in Honiton, run by United Response. It supports adults of all ages, with registered specialisms in physical disabilities, learning disabilities and sight or hearing loss.
Its latest CQC rating is Good overall (August 2018), with Caring rated Outstanding. It is one of 9 CQC-registered home care agencies that have an office within 7 miles of Honiton; 7 of those are rated Good or Outstanding.
Rating history
- Aug 2018
- Today Rating 8 years old
Published CQC ratings in date order.
Reports on the CQC website
- CQC inspection report 31 August 2018
Area and map
- Ward
- Honiton St Michael's
- Council
- Devon County Council · paying for care
- Parliamentary constituency
- Honiton and Sidmouth
- NHS integrated care board
- NHS Devon Integrated Care Board
- Area classification
- Urban, nearer to a major town or city
- Neighbourhood deprivation
- Among the 20% least deprived areas in England
- Postcode district
- Home care in EX14 (6)
Open the full map · Route planner · OpenStreetMap (ODbL)
Ward and NHS boundaries from official postcode data, Open Government Licence. A home care agency's office address; carers travel to people's homes nearby.
Safe, effective, caring, responsive, well-led
- Safe106 of 119 in Devon
- Effective107 of 119 in Devon
- Caring24 of 119 in Devon
- Responsive105 of 119 in Devon
- Well-led93 of 119 in Devon
CQC key question ratings, published 31 August 2018. Under each rating: how many agencies in Devon share it; for example, 24 of 119 agencies in Devon rated Outstanding for Caring.
What the ratings tell you
Area by area, Caring is rated Outstanding; 4 other areas are Good.
Across Devon, 24 of 119 rated agencies are Outstanding for Caring (20%).
The report's Caring section explains what earned the Outstanding rating, which is a useful benchmark when comparing services.
Budgeting for this agency
We estimate visits from United Response - Supported Living: Exeter and East Devon at £30–£37 an hour (visiting care, weekdays), based on published prices in the region. As an example, an hour each morning and a 30-minute evening call comes to about £350 a week.
For live-in care, expect around £1,450–£1,770 a week in this region.
With savings below £23,250, Devon Council may contribute once it has carried out a free needs assessment.
Who it can help
Taken from its CQC registration.
Ownership and company checks
United Response - Supported Living: Exeter and East Devon is run by United Response (company 01133776), incorporated in 1973, 43 years before this service registered with CQC.
At Companies House, the company is listed as active, its accounts are filed on time, it has 13 active directors and there is no insolvency history.
United Response runs 37 CQC-registered services across 19 council areas; 35 of the 37 with a rating are Good or Outstanding (95%), against 86% for the same mix of services across England.
2 of its services are in Devon.
It trades under the United Response brand, which covers 37 services run by 1 registered provider.
How it fits locally
There are 4 other agencies within 3 miles, 4 of them rated Good or Outstanding; the nearest is RV Care Limited - Devon, under 0.5 miles away.
6 of the 7 nearest rated agencies have a more recent rating than this one.
It sits in Honiton St Michael's ward, classed by ONS as urban (nearer to a major town or city), among the 20% least deprived neighbourhoods in England. NHS services here are planned by NHS Devon ICB.
History with CQC
Registered in June 2017, it has 9 years on the CQC register.
One overall rating to date: Good, published August 2018.
At 8 years old, the rating may not reflect the current team. CQC prioritises higher-risk services, so ask about recent changes rather than assuming the worst.
Inspection findings in brief
- This comprehensive inspection took place on 11 and 12 July 2018 and was announced.
- This was first inspection since a new provider, United Response, registered the service on 27 June 2017.
- United Response Supported Living Exeter and East Devon (formerly known as Robert Owen Communities) provides personal care to 12 people in supported living in Exeter, Exmouth and Honiton areas.
- Support ranged from a few hours a week to 24 hours a day.
Inspected 12 July 2018; report published 31 August 2018; supporting 12 people at the time. Taken from CQC's own findings (Open Government Licence). Read the full report.
Family reviews
No family has reviewed United Response - Supported Living: Exeter and East Devon on The Care Panel so far.
Reviews are from families and clients and are separate from CQC ratings. Each one is checked against a real email address; we publish good and bad reviews and providers cannot edit or remove them. How reviews work.
What families ask about United Response - Supported Living: Exeter and East Devon
- Can United Response - Supported Living: Exeter and East Devon care for someone with dementia?
- Not as a registered specialism. Some services still support people with mild dementia, so ask.
- When did CQC last rate United Response - Supported Living: Exeter and East Devon?
- The rating now shown was published on 31 August 2018, 8 years ago. Ask what has changed since then, for example in management or staffing.
- Where is United Response - Supported Living: Exeter and East Devon based?
- East Devon Business Centre, Heathpark Way, , Heathpark Industrial Estate, Honiton, EX14 1SF. That is the office; visits happen in your own home, so confirm your area is covered.
- Is United Response - Supported Living: Exeter and East Devon a registered provider?
- Yes. United Response - Supported Living: Exeter and East Devon is registered with the Care Quality Commission as a home care agency (location ID 1-3955806090) and was rated Good overall in August 2018.
- How much does United Response - Supported Living: Exeter and East Devon charge?
- We don't have published prices from United Response - Supported Living: Exeter and East Devon yet. Visiting care typically costs around £32–£34 an hour (typical 2026 prices across England). Ask for a written quote that includes weekend and bank holiday rates.
- Is United Response - Supported Living: Exeter and East Devon rated well for safety?
- The five CQC areas: Safe: Good; Effective: Good; Caring: Outstanding; Responsive: Good; Well-led: Good. Safe and Well-led tend to say most about day-to-day reliability.
- What services is United Response - Supported Living: Exeter and East Devon registered for?
- Registration for United Response - Supported Living: Exeter and East Devon covers: homecare agencies, supported living. Check which of these it offers today.
- Which provider runs United Response - Supported Living: Exeter and East Devon?
- United Response - Supported Living: Exeter and East Devon is run by United Response, the registered provider on the CQC register.
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Built from the CQC register (Oct 2026) under the Open Government Licence v3.0, plus our own calculations. The provider wrote only the parts labelled as its own words. The Care Panel is a directory and does not deliver care.